COVID-19 Update: We’re Here to Make Sure You Have Safe, Reliable Water

The COVID-19 crisis has thrust our nation into an unprecedented time unlike anything our generation has ever experienced, and we need to care for one another like never before. That’s why, more than anything, we hope this message finds you and your family safe and healthy.

Whether we provide your drinking water, wastewater service or both – at Central States Water Resources we have an obligation to you that is crucial for your health. We will continually work to bring safe, reliable and environmentally responsible water resources to you, your family and neighbors – and we are here for you, 24 hours-a-day and 365 days a year.

Because our services are so critical, it’s important to inform you about measures we are taking during the COVID-19 crisis.

WE ARE PREPARED
We like to say that, “By failing to prepare, you are preparing to fail.” It’s why we immediately activated our business continuity plan once the COVID-19 crisis came to light. We have an essential responsibility to fulfill all federal and state drinking and wastewater standards and protect our customers and employees. After all, our promise begins and ends with ensuring a safe and reliable water supply, 365 days a year.

As poor water quality can lead to infectious, water-related diseases, we strictly monitor drinking water quality and wastewater discharge effluent to ensure the safety of communities – and will continue to do so throughout this pandemic by using innovative technology solutions and around-the-clock, real-time monitoring to ensure continuous, safe water resources service.

YOUR WATER WILL REMAIN ON
There has never been a more important time to support personal hygiene and hand-washing is an essential part of preventing the spread of the coronavirus. That’s why we have suspended billing-related service shutoffs for at least 30 days and will continue to evaluate this suspension period and remain in compliance with any applicable state orders.

Additionally, if your service was turned off previously for non-payment prior to the pandemic and you or your family has been afflicted with COVID-19, we will turn your services back on. Please contact us through our website or call us immediately.

COVID-19 AND DRINKING WATER
Coronavirus, which causes COVID-19, has not been detected in drinking water supplies. You can continue to use and drink water from your tap as usual. We follow strict treatment guidelines established by the state and federal Environmental Protection Agency (EPA) that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. Coronavirus is a type of virus that is particularly susceptible to disinfection and standard disinfectant processes are effective.

DOES IT FLUSH
Personal hygiene has become more crucial than ever during this pandemic. We’ve put a list together for you to know what’s flushable, so you can keep your home and sewer system healthy, too.Many of you have used products like disinfecting wipes in an effort to sanitize. These should not and cannot be flushed safely. Please dispose of them in your trash.

SOCIAL DISTANCING
Our organization, team and contractors we work with have put into place essential social distancing procedures. For your safety and that of our employees, please do not approach our employees while they are performing service work. We ask that you follow social distancing recommendations issued by the Centers for Disease Control and Prevention.

WE CARE
We entered into this business because there was, and still is, an essential need. One in every four Americans is exposed to potentially unsafe drinking water or wastewater systems. That’s a reality faced across our nation. It’s why we are working to transform how water utilities work by using technology and innovation to quickly assess and invest in reliable infrastructure that meets or exceeds stringent state and federal safety standards, ensuring all communities across the U.S. have access to safe, clean and reliable water resources while protecting the aquifers, lakes, rivers and streams that are essential to our world.

WE’RE HERE 24/7, 365
We are doing everything we can to keep our employees safe without any interruption to your service. We’re here for any questions you have, and our and emergency teams remain on duty for any trouble that may arise. We also encourage you to follow us on Facebook and Twitter as we post updates often.

You and your well-being are important to us. That’s not just talk or words on a page. We mean it. Thank you for your trust as we continue to provide you with safe, clean, reliable water and wastewater services. We will not let you down.

Yours in Health,

Josiah Cox
President
Central States Water Resources