Stopping the Spread: Washing Away Misinformation

SAINT LOUIS, MO (April 15, 2020) – Staging fake phone calls.

Sending emails with intimidating headlines.

Posing as government agencies.

These are a few ways that cyber criminals spread computer viruses and malware to unsuspecting internet users.

Whether they use the draw of a free prize or disguise it as critical information in need of your immediate attention (and credit card number) — hackers are always finding new ways of reinventing themselves. And the reality is that if you have an internet connection — they often can find access, which is frightening to consider.

We’re sharing this with you now because there has been an uptick in cyberattacks disguised as links leading directly to things like “critical information” regarding coronavirus and your personal safety.

Central States Water Resources is committed to not only high-quality customer service, but high-quality customer security. We will never ask you for any important information via email. This includes but is not limited to:

  • Account Information,
  • Credit Card Information,
  • Social Security information, or,
  • Requests to download certain apps.

If you are ever unsure if a correspondence from us is legitimate, or have any questions about the process moving forward, please contact the phone number or email address printed on your bill, or contact us through the company website linked to this email.

Specific examples of attacks could disguised as the following:

  • Using the subject of coronavirus or COVID-19 as a lure for your personal information
  • Domain names containing wording related to coronavirus or COVID-19 as a way to distribute a computer virus
  • An email with a headline similar to “2020 Coronavirus Updates” or “2019-nCov: Coronavirus outbreak in your city (Emergency)” containing “critical information” to download a virus

In such uncertain times, CSWR is here to help bring a little more certainty into your everyday life. We may not be able to control everything, but we can make it easier to protect ourselves from the dangers online.


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