Indian Hills: A Case Study

For more than 50 years, the Indian Hills community has been a peaceful place to call home. But as the neighborhood grew, the community’s public water system was neglected, endangering the health of residents. 

Using innovation, technology and a proven process of dramatically improving water and wastewater systems, CSWR transformed Indian Hills’ water resources into a safe, reliable water system that residents can count on to sustain their families for generations to come.

What We Found

After numerous citations from the Missouri Department of Natural Resources (MoDNR), Central States Water Resources (CSWR) stepped in to revitalize Indian Hills’ water system, ultimately bringing clean, safe and reliable water to 2,500 residents.

The first step in bettering the community is to identify where the work needs to be done. In the case of Indian Hills, this is the situation we walked into:

  • WELL HOUSE NO. 1
    • Extensive corrosion, fire damage, electrical damage, leaks and mildew affected all of Well House No. 1 — the community’s primary water source. In addition to putting anyone who entered the structure at a serious risk of electrocution, the well house’s main storage and pressure tanks were undersized for the needs of the community, leaving residents without water during weekends and peak summer hours. These issues, coupled with the absence of a backup power generator and booster pump, made the system extremely vulnerable to malfunction.
  • WELL HOUSE NO. 2
    • Like Well House No. 1, MoDNR found multiple violations in Well House No. 2. And after independent technicians declared Well House No. 2 inoperable, Indian Hills was left with one well house and in clear violation of the state’s requirement to have two functioning water sources for the community.
  • WELL HOUSE NO. 3
    • The Highway DD Booster Station — which transported pressurized clean water to the well houses — was in a total state of disrepair with mold, rotting walls, a lack of lighting and no ventilation.

How We Fixed It

In 2016, when CSWR acquired Indian Hills, we set out to revitalize their water infrastructure. By making updates to their water and wastewater systems, we were able to provide clean, reliable water to the citizens of Indian Hills. Here’s what we did:

Today, Well No. 1 is a fully-equipped, state-of-the-art facility complete with chlorine analysis, backup booster and pump and a robust backup power generator system. In addition, the well storage tank has been upgraded to a 250,000 gallon tank — which means that Indian Hills residents will still have water during peak usage times. These improvements also feature real-time system monitoring through a mobile alert system. In the event of well changes, power outages, or main breaks, system technicians receive immediate mobile alerts pointing them directly to any issues, reducing repair response times and minimizing service interruptions.

CSWR shuttered Well No. 2 and the Highway DD Booster Station because of safety concerns and then built Well House No. 3, which features a 50,000 gallon storage tank, chlorine analysis, backup facilities and real-time mobile alert monitoring.

OTHER IMPROVEMENTS INCLUDE:

  • Replacement of all water meters.
  • Installation of new valves that control and isolate Issues in the water main without resorting to shutting down the entire system.
  • Repair of 100+ leaks in the water system.
  • Improve its water treatment.