Carter brings customer engagement expertise to
CSWR’s exceptional customer service team
ST. LOUIS (October 19, 2021) – Central States Water Resources (CSWR), one of the largest investor-owned water and wastewater utilities in the U.S., today announced that Chelsie Carter has joined the company as Customer Experience Manager. Her work will be integral in providing excellent customer service to the communities CSWR serves and helping the company achieve its goals for becoming a best-in-class water utility.
“Chelsie’s excellent leadership skills and years of experience working in utilities made her the perfect person to lead our customer-facing communication team,” said Josiah Cox, President and Founder of CSWR. “As we grow, we’ll rely on Chelsie and her staff to keep customers and state officials fully informed about our efforts in providing safe, clean and reliable water and wastewater utility services to all our served communities.”
Carter brings a strong background in training and management as well as extensive experience with utility providers to her new role. Most recently, she led the accounts receivable division at the St. Louis Metropolitan Sewer District, where she also served as the point of contact for dozens of major accounts. Carter spent 16 years with American Water, starting as the supervisor for the customer call center and working her way up to business services specialist.
“I’m thrilled to join a fast-growing company with such high standards for utility management and customer service,” said Carter. “Our customers deserve to know how well CSWR manages their water services, and my goal is to lead our team to provide outstanding service.”
Carter received her Master of Business Administration in 2011 from Lindenwood University. She is an alumna of McCluer North High School in Florissant, Mo.