COVID-19 (Coronavirus) Notice
Bluegrass Water will discontinue any planned shut-offs for non-payment of water and wastewater services to support nationwide efforts to slow the spread of COVID-19 (coronavirus).
“Never before, across the country and worldwide, have we had to address a challenge
quite like the coronavirus,” said Bluegrass Water President Josiah Cox. “It has led to an
unsettling time for our families and neighbors, and as water is critical to human health,
we want to ensure that the communities we serve have access to clean and safe
drinking water and reliable wastewater systems.”
At Bluegrass Water, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Kentucky Department of Environmental Protection to improve your wastewater systems so your community can count on its water resources for generations to come.
Bluegrass Water Utility Operating Company is regulated by the Kentucky Public Service Commission (PSC). Click here for a summary of your customer rights.
Need Emergency Maintenance Service?
As a valued Customer you will now have access to qualified operations and maintenance professionals during business hours regarding service disruption. We also have 24hr emergency on call services available anytime to deal with major utility issues.
For any emergency maintenance issue, contact:
In an emergency situation after business hours this number will be answered.
There are currently no advisories.
Your Utility Bill
You will receive your sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Bluegrass Water.
Your bill contains information about your sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Sewer Amount: This is the flat-rate amount charged to all customers for sewer utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
- Airview Estates Subdivision: $41.36
- Brocklyn Subdivision: Multi-Family Unit: $30.40 / Single-Family Unit: $40.00
- Fox Run Estates Subdivision: $55.85
- Kingswood Development: $38.84
- Lake Columbia Estates: $50.32
- Longview Estates Subdivision: $30.00
- Homestead Subdivision: $30.00
- Great Oaks Subdivision: $28.84
- Golden Acres Subdivision: $39.57
- Persimmon Ridge: Residential: $35.00 / Commercial (for each 12,000 gal) $35.00
Paying Your Bill
Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
If you have questions about your bill, call us at 1-866-752-8982, Monday – Friday from 8 a.m. – 5 p.m., or leave us a message outside of business hours.
You can also send us an email at [email protected].
- Late fee…10% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit flat fee of $2.25
- E-Check flat fee of $ 0.50
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-752-8982 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Bluegrass Water.
Kentucky Public Service Commission
Bluegrass Water Utility Operating Company is regulated by the Kentucky Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
Filing a Complaint with the Public Service Commission
Bluegrass Water Utility Operating Company will work to resolve every problem as we investigate your complaint.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the Kentucky Public Service Commission.
We will not disconnect your service if you have a billing complaint pending before the Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
The Department of Environmental Protection regulates operations of utilities, including Bluegrass Water.
Find Us! Maps of Bluegrass Water Systems:
Maps provided by the Kentucky Infrastructure Authority Wastewater Mapping.