We’re Here For You
We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a call to arrange a payment plan and avoid disconnection or late fees.
At Confluence Rivers, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Missouri Division of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).
Boil Water Advisory Lifted for Branson Cedars Resort
(PWS ID# MO5282768)
On Monday, July 5, 2021, Confluence Rivers UOC issued a Boil Water Advisory for Branson Cedars Resort. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, July 8, 2021.
Customers are advised to do the following:
- Flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets.
- Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in‐line filters, etc. should be flushed to completely replace at least one full volume of the appliance.
- Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly
received this notification. For more information, contact Confluence Rivers UOC Customer Support at 1-866-945-3920 or [email protected].
Boil Water Advisory in Effect for Calvey Brook Estates
Due to a total coliform positive water sample, Calvey Brook Estates has been placed on a boil water advisory effective June 3, 2021 at 5pm.
Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:
To ensure destruction of all harmful bacteria and other microbes, water used for human consumption (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
- Bring water to a rolling boil (≥ 212° F) for three (3) minutes.
- Let water cool sufficiently (≤ 110° F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, you may contact Confluence Rivers UOC at 1-866-945-3920 or at [email protected].
Boil Water Advisory In Effect for Terre Du Lac Mobile Home Park
Due to scheduled maintenance requiring a temporary stoppage in water service to residents of the Terre Du Lac mobile home park, Confluence Rivers UOC is issuing a boil water advisory which goes into effect on Wednesday May 5, 2021, at 3:00pm.
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:
To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
- Bring water to a roiling boil (≥ 212 °F) for three (3) minutes.
- Let water cool sufficiently (≤ 110 °F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, you may contact Confluence Rivers UOC Customer Support at 1-866-945-3920 or [email protected].
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-945-3920. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].
SAFHR Renter Utility Payment Assistance
The Missouri Housing Development Commission is providing rent and utility financial assistance to eligible Missouri renters. To view eligibility requirements and to apply, please visit www.mohousingresources.com/safhr.
Your Utility Bill
You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Confluence Rivers.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
Paying Your Bill
Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.
Pay Online
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-945-3920.
Fees
- Late fee…5% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit flat fee of $2.25
- E-Check flat fee of $ 0.50
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-945-3920 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Confluence Rivers.
Missouri Public Service Commission
Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact your Missouri Public Service Commissioner with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.
