Welcome to Confluence Rivers

BOIL WATER ADVISORY IN EFFECT FOR ALPINE VILLAGE

On Friday, April 16, 2021, at 10:30 am, due to a water main repair and water outage, a precautionary boil water advisory is in effect for Gladlo subdivision.

Children, seniors, and persons with weakened immune systems are particularly vulnerable to  harmful bacteria, and all customers in the affected area should follow these directions:

To ensure destruction of all harmful bacteria and other microbes, water used for human consumption (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

• Bring water to a rolling boil (≤212° F) for three (3) minutes.
• Let water cool sufficiently (≥110° F) prior to use.
• In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

• Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
• Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bathwater.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, you may contact Confluence Rivers UOC customer experience at 1-866-945-3920 or [email protected] confluenceriversuoc.com.

• Auburn Lake
• Calvey Brook
• Eugene
• Evergreen Lakes
• Gladlo
• Lake Virginia
• Majestic Lakes
• Mill Creek
• Roy-L
• Smithview
• Terre Du Lac
• Villa Ridge
• Willows
• Port Perry

Q: Why is my Confluence Rivers bill increasing? 

A: When Confluence Rivers purchased the systems that serve your home, it had not been updated in decades, was unsafe, and had no ongoing safety or maintenance programs. We invested more than $2.7 million in improvements that will safeguard the integrity and proper operations of the systems for years to come and have a team that monitors the system to ensure clean, safe and reliable drinking water continuously flows to your taps, and that wastewater systems are working properly -- 24 hours a day, 365 days a year. These investments also improve the value of your homes and neighborhoods, which is why communities such as Auburn Lake, Calvey Brook, Villa Ridge, and Majestic Lakes have been able to expand development once again.

Q: Why do utility companies like Confluence Rivers seek rate increases?

A: Utility companies can request rate changes to help recover expenses for building, operating, and maintaining water and wastewater systems, such as those in Confluence Rivers. We invest in water resources, an investment into the community at large that enhances the value by repairing outdated water and wastewater systems.

Q: What is the cost of water? 

A: While water itself is free, delivering the water to homes and businesses isn’t, and there is a cost to ensure this water is clean, safe, and reliable. Your monthly water bill payments ensure our ability to deliver clean, safe, and reliable water 24 hours a day, 7 days a week, while protecting the aquifers, lakes, rivers, and streams that are essential to our world.

Q: Has CSWR disconnected customers during the pandemic?

A: In the wake of the COVID-19 pandemic, CSWR was one of the first utilities in Missouri to discontinue shut-offs for non-payment in March. Not only was it the right thing to do at a time when millions of Americans were losing their jobs and income, but water is vital towards slowing the spread of coronavirus and a critical resource to human health.

Q: Does Confluence Rivers plan to shut off services for customers who cannot pay?

A: In the wake of the COVID-19 pandemic, CSWR was one of the first utilities in Missouri to discontinue shut-offs for non-payment in March. We plan to continue to listen to, and work with, our customers based on their needs during these unprecedented times. If you are a customer who finds themselves in unexpected need, we will make payment arrangements and continue to do so throughout the pandemic.

Q: Does CSWR have any customer assistance programs available? 

A: While we presently do not have a formalized program in place, we are actively working with customers to accommodate unique circumstances. In addition to suspending billing-related shut-offs, we evaluate each situation brought to us individually. If a customer finds themselves in unexpected need due to illness or loss of employment, we will work with them to make arrangements and will continue to do so throughout the pandemic.

Customer Letter Regarding Rate Increase