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Current Advisories
Customer Service Boil Water Lift – Confluence Rivers 08/08/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, Easy St, Santa Barbara
Lift Date: 08/08/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 08/07/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: ALL
Reason for Advisory: Power Outage
Start date: 08/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 08/04/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: ALL
Lift Date: 08/04/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 08/02/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Easy, Sarong, and Santa Barbara
Reason for Advisory: Issue causing low pressure is unknown at this time
Start date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 08/02/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Hickory Dr., Dogwood Dr, Walnut Rd, Oak., Lakeside Dr.
Lift Date: 08/02/2022
Original Advisory Date: 07/30/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 08/02/2022

 

Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: The entire Prairie Heights Water System
Reason for Advisory: Power Outage
Start date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

 

__________

 

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

 

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 07/30/2022

 

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Road to be affected are Hickory Dr, Dogwood Dr, Walnut Rd, Oak Rd, Lakeside Dr, and 403-447 Lakeshore Dr.
Reason for Advisory: Water main repair
Start date: 07/30/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

 

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/29/2022

 

Type of AdvisoryBoil Order Lift
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Charmaine, Nicole Court , Marseilles
Lift Date: 07/29/2022
Original Advisory Date: 07/29/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service: Planned Service Outage w/o Boil Order – Confluence Rivers 07/29/2022

Type of Advisory: Planned Service Outage w/o Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Road to be affected are Hickory Dr, Dogwood Dr, Walnut Rd, Oak Rd, Lakeside Dr, and 403-447 Lakeshore Dr.
Reason for Advisory: Repairs
Start date: 08/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 07/25/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Charmaine, Nicole Court, Marseilles
Reason for Advisory: Water main repair
Start date: 07/25/2022
Approx. start time of the outage: 07:00 pm
Approx. duration of the outage: 6 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/22/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: The following roads will be impacted: San Chez Dr, Itawamba Dr, Seminole Rd, Hwy DD, Lakeshore Dr, Alleghany Rd, Indian Hills Dr North and South
Lift Date: 07/22/2022
Original Advisory Date: 07/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/20/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Auburn Lake Subdivision, MO6031409
Service Area Affected: All
Lift Date: 07/20/2022
Original Advisory Date:
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 07/19/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: The following roads will be impacted: San Chez Dr, Itawamba Dr, Seminole Rd, Hwy DD, Lakeshore Dr, Alleghany Rd, Indian Hills Dr North and South
Reason for Advisory: water main repair
Start date: 07/21/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage:
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/19/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview and Sarong
Lift Date: 07/19/2022
Original Advisory Date:
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 07/15/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview Drive and Sarong Drive
Reason for Advisory: Water main repair
Start date: 07/15/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 07/14/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Auburn Lake Subdivision, MO6031409
Service Area Affected: all
Reason for Advisory: valve repair
Start date: 07/14/2022
Support Email: s[email protected]
Support Phone:
1-866-945-3920 (Confluence Rivers)
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/14/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Sequoya Rd, Pawnee Dr, Yaqui trail, Osage, Shawnee, and 1200 to 1600 blocks of Lakeshore Dr
Lift Date: 07/14/2022
Original Advisory Date: 07/13/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/14/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun Blvd & Belair Rd
Lift Date: 07/14/2022
Original Advisory Date:
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/14/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All
Lift Date: 07/14/2022
Original Advisory Date:
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 07/12/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: all
Reason for Advisory: line break

Start date: 07/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 07/12/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun blvd & Bel Air Rds
Reason for Advisory: line break
Start date: 07/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 07/12/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Well #2 - Skyview, Hill Crest
Reason for Advisory: pressure switch failure resulting in loss of pressure
Start date: 07/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 07/08/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Sequoya Rd, Pawnee Dr, Yaqui Trail, Osage, Shawnee, and 1200 to 1600 blocks of Lakeshore Dr.
Reason for Advisory: Scheduled repair in the distribution system.
Start date: 07/13/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage:
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 07/01/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Marsellies, Colette Ct, Rue Chapell, Rue Leona
Lift Date: 07/01/2022
Original Advisory Date: 06/29/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 06/29/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, Easy Street
Lift Date: 06/29/2022
Original Advisory Date: 06/27/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service: Service Outage – Confluence Rivers 06/27/2022

Type of Advisory: Service Outage
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, and Easy Street
Reason for Advisory: Water main repair
Start date: 06/27/2022
Approx. start time of the outage: 01:30 pm
Approx. duration of the outage: 5 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service: Service Outage – Confluence Rivers 06/27/2022

Type of AdvisoryService Outage
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Marsellies, Colette Ct, Rue Chapell, Rue Leona
Reason for Advisory: Water main repair
Start date: 06/29/2022
Approx. start time of the outage: 08:30 am
Approx. duration of the outage: 8 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 06/27/2022
Type of Advisory: Boil Advisory Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, and Easy Street
Lift Date: 06/27/2022
Original Advisory Date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Confluence Rivers 06/22/2022
Type of AdvisoryBoil Water Advisory
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, and Easy Street
Reason for Advisory: Low pressure caused by water main leak
Start date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – Confluence Rivers 06/03/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Sections G,H, and I
Lift Date: 06/03/2022
Original Advisory Date: 05/31/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Planned Boil Water Notice – Confluence Rivers 05/31/2022

Type of AdvisoryService Outage
System Name and WSID#Indian Hills, MO6036052
Service Area Affected: words
Reason for Advisory: dghdgyh
Start date: 05/04/2022
Approx. start time of the outage: 12:15 pm
Approx. duration of the outage: 6 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


May 12, 2022 - Boil Water Advisory Lifted for Confluence Rivers UOC: Indian Hills (PWS ID# MO 6036052)  

On May 10, 2022 Confluence Rivers UOC issued a Boil Water Advisory residents of Indian Hills (PWS ID# MO6036052)  due to critical equipment repair in the distribution system. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, May 12, 2022.  For more information, click here, or contact Customer Support at 1-866-945-3920 or at [email protected].


April 21, 2022 - Boil Water Advisory Lifted for Confluence Rivers UOC: Willows (PWS ID# MO5048099)

On April 20, 2022 Confluence Rivers UOC issued a Boil Water Advisory for residents of Willows PWS (ID#MO5048099) due to an emergency repair on the distribution system. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, April 21, 2022. For more information, click here, or contact Customer Support at 1-866-945-3920 or at [email protected].


April 14, 2022 - Boil Water Advisory Lifted for Confluence Rivers UOC: Eugene (PWS ID# MO3010257)

On April 12, 2022 Confluence Rivers UOC issued a Boil Water Advisory for residents of Eugene due to critical equipment failure on the distribution system. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, April 14, 2022.


March 25 - Boil Water Advisory Lifted for Confluence Rivers UOC: Terra Spring Branch (PWS ID# MO3031322) ), Select Residents at 466, 472, 476, 484, and 492 Champs Elysees and 1594 Rue Valerie

On March 24, 2022, Confluence Rivers UOC issued a Boil Water Advisory for select residents from 466, 472, 476, 484, and 492 Champs Elysees and 1594 Rue Valerie due to loss of water pressure. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, March 25, 2022. For more information, click here, or contact Customer Support at 1-866-945-3920 or at [email protected].


March 24 - Boil Water Advisory for Terre Du Lac (PWS ID #MO4036059), Select Residents at 466, 472, 476, 484, and 492 Champs Elysees and 1594 Rue Valerie

Due to a loss in water pressure, Confluence Rivers UOC is now placing select residents living at 466, 472, 476, 484, and 492 Champs Elysees and 1594 Rue Valerie under a precautionary Boil Water Advisory. For more information, click here, or contact Customer Support at 1-866-945-3920 or at [email protected].


We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.

At Confluence Rivers, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Missouri Division of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service. 

Please contact our Customer Service department at 1-866-945-3920. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

SAFHR Renter Utility Payment Assistance

The Missouri Housing Development Commission is providing rent and utility financial assistance to eligible Missouri renters. To view eligibility requirements and to apply, please visit www.mohousingresources.com/safhr.

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Confluence Rivers.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
Send your payment to: Confluence Rivers, P.O. Box 676384, Dallas, TX 75267. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-945-3920.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-945-3920 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Confluence Rivers.

Missouri Public Service Commission

Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Missouri Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Learn More About Confluence Rivers

 

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August 8th: Customer Service Boil Water Lift – Spring Branch Subdivision

Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, Easy St, Santa Barbara
Lift Date: 08/08/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: loom.ly/NM327ag
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August 8th: Customer Service Boil Water Lift – Spring Branch Subdivision

Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, Easy St, Santa Barbara
Lift Date: 08/08/2022
Original Advisory Date: 08/02/2022
Support Email: support@confluenceriversuoc.com
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: https://loom.ly/NM327ag

August 7th: Customer Service Boil Water Notice – Branson Cedars

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: ALL
Reason for Advisory: Power Outage
Start date: 08/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: loom.ly/NM327ag
... See MoreSee Less

August 7th: Customer Service Boil Water Notice – Branson Cedars

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: ALL
Reason for Advisory: Power Outage
Start date: 08/07/2022
Support Email: support@confluenceriversuoc.com
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: https://loom.ly/NM327ag

August 4th Customer Service Boil Water Lift – Prairie Heights Subdivision (Bolivar), MO5036140

Type of Advisory: Boil Order Lift
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: ALL
Lift Date: 08/04/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920

For more information, please visit our website: www.centralstateswaterresources.com/confluence-rivers/
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August 4th Customer Service Boil Water Lift – Prairie Heights Subdivision (Bolivar), MO5036140

Type of Advisory: Boil Order Lift
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: ALL
Lift Date: 08/04/2022
Original Advisory Date: 08/02/2022
Support Email: support@confluenceriversuoc.com
Support Phone: 1-866-945-3920

For more information, please visit our website: https://www.centralstateswaterresources.com/confluence-rivers/
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ATTENTION:

Dear Valued Customer,

Please be aware that our Customer Information Service has changed.  As a result, if you were registered for autopay OR electronic billing you will need to re-enroll.  In the upper right-hand corner of your July bill you will see an ACCOUNT NUMBER and a CUSTOMER IDENTIFICATION NUMBER (CID).  You will need both of these numbers to log into the new Customer Portal here.  If you have any questions, please call customer service at 1-866-945-3920.

Thank you.

We are currently experiencing higher than normal call volumes. Thank you for your patience.