System Name and WSID#: Fawn Lakes, MO6031357
Service Area Affected: All
Reason for Advisory: Well failure due to electrical issues
Start date: 09/17/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
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- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Willows, MO5048099
Service Area Affected: Lake Dr
Lift Date: 09/22/2022
Original Advisory Date: 09/19/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun Hill Rd., Cottage Rd., Bungalow, Sunset Dr.
Reason for Advisory: Power outage
Start date: 09/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
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- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Willows, MO5048099
Service Area Affected: All of Lake Rd
Reason for Advisory: There is a leak on service line under a house that requires the main to be shut down to repair.
Start date: 09/19/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 8 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Majestic Lakes, MO6031412
Service Area Affected: Address on Birchwood South 399,395,391,387,383,379,375,371,367,368,372, 388
Lift Date: 09/13/2022
Original Advisory Date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Boil Water Advisory Rescinded for Confluence Rivers UOC, Oakland Water Works (PWS ID # MS0010007)
On September 13th, 2022, Confluence Rivers UOC issued a Boil Water Advisory for Oakland Water Works residents
that was to begin tomorrow, September 14th, 2022. This notice was issued in error. As such, the boil water advisory notice is being rescinded.
Confluence Rivers UOC apologizes for any inconvenience this may have caused. If you have questions concerning this matter or would like to receive future notifications, you may contact Confluence Rivers UOC Customer Support at 1-866-945-3920 or [email protected]
Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Oakland Water Works, MS0010007
Service Area Affected: ALL
Reason for Advisory: Water system will need to be shut off for fire hydrant repairs
Start date: 09/14/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 3 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Lakeside dr
Lift Date: 09/10/2022
Original Advisory Date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Sarong, Santa Barbara, Skyview
Lift Date: 09/09/2022
Original Advisory Date: 09/09/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 09/06/2022
Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Lakeside Dr
Reason for Advisory: Service line repair
Start date: 09/09/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Type of Advisory: Planned Service Outage w/o Boil Order
System Name and WSID#: Majestic Lakes, MO6031412
Service Area Affected: Address on Birchwood South 399,395,391,387,383,379,375,371,367,368,372, 388
Reason for Advisory: New tie in.
Start date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
Customer Service Boil Water Notice – Confluence Rivers 09/02/2022
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview Dr., Sarong Dr., and Santa Barbara Dr
Reason for Advisory: Cannot keep up with demand
Start date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All
Lift Date: 08/29/2022
Original Advisory Date: 08/24/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: All
Lift Date: 08/26/2022
Original Advisory Date: 08/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All
Reason for Advisory: Pressure Outage
Start date: 08/24/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Wiedenmann Place and Cattail Drive
Reason for Advisory: Scheduled replacement of pump and motor at Well #3
Start date: 08/25/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 24 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: All
Reason for Advisory: Well production could not keep up with demand
Start date: 08/20/2022
Approx. start time of the outage: 05:00 pm
Approx. duration of the outage: 5 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
- Let water cool sufficiently (≤ 110 °F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Chelsea Rose, MO3031244
Service Area Affected: All
Lift Date: 08/16/2022
Original Advisory Date: 08/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Wild Turkey Drive, Quail Drive, Doe Run, Estates Lane
Lift Date: 08/15/2022
Original Advisory Date: 08/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Chelsea Rose, MO3031244
Service Area Affected: All
Reason for Advisory: Power company transformer malfunctioned
Start date: 08/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Wild Turkey Drive, Quail Drive, Doe Run, Estates Lane
Reason for Advisory: Repair to mainline
Start date: 08/12/2022
Approx. start time of the outage: 11:30 am
Approx. duration of the outage: 8 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: All
Lift Date: 08/10/2022
Original Advisory Date: 08/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Customer Service Boil Water Lift – Confluence Rivers 08/08/2022
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, Easy St, Santa Barbara
Lift Date: 08/08/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: ALL
Reason for Advisory: Power Outage
Start date: 08/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
- Let water cool sufficiently (≤ 110 °F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: ALL
Lift Date: 08/04/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Easy, Sarong, and Santa Barbara
Reason for Advisory: Issue causing low pressure is unknown at this time
Start date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
-
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Hickory Dr., Dogwood Dr, Walnut Rd, Oak., Lakeside Dr.
Lift Date: 08/02/2022
Original Advisory Date: 07/30/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.
Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: The entire Prairie Heights Water System
Reason for Advisory: Power Outage
Start date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
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- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
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- Let water cool sufficiently (≤ 110 °F) prior to use.
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- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
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- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
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- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Customer Service Boil Water Notice – Confluence Rivers 07/30/2022
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Road to be affected are Hickory Dr, Dogwood Dr, Walnut Rd, Oak Rd, Lakeside Dr, and 403-447 Lakeshore Dr.
Reason for Advisory: Water main repair
Start date: 07/30/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
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- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
-
- Let water cool sufficiently (≤ 110 °F) prior to use.
-
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
-
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
-
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
We’re Here For You
At Confluence Rivers, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Missouri Division of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-945-3920. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].
SAFHR Renter Utility Payment Assistance
The Missouri Housing Development Commission is providing rent and utility financial assistance to eligible Missouri renters. To view eligibility requirements and to apply, please visit www.mohousingresources.com/safhr.
Your Utility Bill
You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Confluence Rivers.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Paying Your Bill
Pay by Mail
Send your payment to: Confluence Rivers, P.O. Box 676384, Dallas, TX 75267. Please include your account number on all correspondence.
Pay Online
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-945-3920.
Fees
- Late fee…5% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit fee of 2.25% of the unpaid balance
- E-Check flat fee of $ 0.75
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-945-3920 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Confluence Rivers.
Missouri Public Service Commission
Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact your Missouri Public Service Commissioner with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.
Learn More About Confluence Rivers
