Welcome to Confluence Rivers

BOIL WATER ADVISORY LIFTED: 

Confluence Rivers Utility Operating Company has lifted the boil water advisory for Port Perry. This system is located near the Perryville, MO area.

The advisory is being lifted today, November 6. Samples collected were safe.

To assure that possible contamination is removed from plumbing, all customers should flush all the water lines in their home by operating all water faucets (both hot and cold) and flushing toilets.  Any customer who notices colored or odorous water should report this to the water system official listed below or to the MO DNR.

For information, call 866-945-3920 or contact the Missouri Department of Natural Resources at 573-368-7344.

Confluence Rivers Utility Operating Company Inc.

BE ADVISED:

PRECAUTIONARY BOIL WATER ADVISORY IS LIFTED.

• Auburn Lake
• Calvey Brook
• Eugene
• Evergreen Lakes
• Gladlo
• Lake Virginia
• Majestic Lakes
• Mill Creek
• Roy-L
• Smithview
• Villa Ridge
• Willows
• Port Perry

Q: Why is my Confluence Rivers bill increasing? 

A: When Confluence Rivers purchased the systems that serve your home, it had not been updated in decades, was unsafe, and had no ongoing safety or maintenance programs. We invested more than $2.7 million in improvements that will safeguard the integrity and proper operations of the systems for years to come and have a team that monitors the system to ensure clean, safe and reliable drinking water continuously flows to your taps, and that wastewater systems are working properly -- 24 hours a day, 365 days a year. These investments also improve the value of your homes and neighborhoods, which is why communities such as Auburn Lake, Calvey Brook, Villa Ridge, and Majestic Lakes have been able to expand development once again.

Q: Why do utility companies like Confluence Rivers seek rate increases?

A: Utility companies can request rate changes to help recover expenses for building, operating, and maintaining water and wastewater systems, such as those in Confluence Rivers. We invest in water resources, an investment into the community at large that enhances the value by repairing outdated water and wastewater systems.

Q: What is the cost of water? 

A: While water itself is free, delivering the water to homes and businesses isn’t, and there is a cost to ensure this water is clean, safe, and reliable. Your monthly water bill payments ensure our ability to deliver clean, safe, and reliable water 24 hours a day, 7 days a week, while protecting the aquifers, lakes, rivers, and streams that are essential to our world.

Q: Has CSWR disconnected customers during the pandemic?

A: In the wake of the COVID-19 pandemic, CSWR was one of the first utilities in Missouri to discontinue shut-offs for non-payment in March. Not only was it the right thing to do at a time when millions of Americans were losing their jobs and income, but water is vital towards slowing the spread of coronavirus and a critical resource to human health.

Q: Does Confluence Rivers plan to shut off services for customers who cannot pay?

A: In the wake of the COVID-19 pandemic, CSWR was one of the first utilities in Missouri to discontinue shut-offs for non-payment in March. We plan to continue to listen to, and work with, our customers based on their needs during these unprecedented times. If you are a customer who finds themselves in unexpected need, we will make payment arrangements and continue to do so throughout the pandemic.

Q: Does CSWR have any customer assistance programs available? 

A: While we presently do not have a formalized program in place, we are actively working with customers to accommodate unique circumstances. In addition to suspending billing-related shut-offs, we evaluate each situation brought to us individually. If a customer finds themselves in unexpected need due to illness or loss of employment, we will work with them to make arrangements and will continue to do so throughout the pandemic.

Customer Letter Regarding Rate Increase