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Current Advisories
Customer Service Boil Water Lift – Confluence Rivers 12/07/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All of Hillcrest and all of Skyview up to 30208 Skyview
Lift Date: 12/07/2022
Original Advisory Date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
Spanish Version:

__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Lift – Confluence Rivers 12/03/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: All of Lakeside Dr.
Lift Date: 12/03/2022
Original Advisory Date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Notice – Confluence Rivers 12/02/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: ALL of Hillcrest Ave and ALL of Skyview up to 30208
Reason for Advisory: Electrical issues with well
Start date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Notice – Confluence Rivers 12/02/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: ALL of Hillcrest Ave and ALL of Skyview up to 30208
Reason for Advisory: Electrical issues with well
Start date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Lift – Confluence Rivers 12/01/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Eagle Woods Subdv. [Hwy KK], MO5030015
Service Area Affected: All
Lift Date: 12/01/2022
Original Advisory Date: 11/29/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Lift – Confluence Rivers 11/29/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: West of Mt. Carmel, All- North of Notre Dame, and North Side of Lac Carmel. Approximately 300 homes
Lift Date: 11/29/2022
Original Advisory Date: 11/23/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Notice – Confluence Rivers 11/29/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Eagle Woods Subdv. [Hwy KK], MO5030015
Service Area Affected: all of Eagle Woods
Reason for Advisory: water main break
Start date: 11/29/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 11/28/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: All of Lakeside Dr
Reason for Advisory: Repair to water main
Start date: 12/02/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 1 hour
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Notice – Confluence Rivers 11/23/2022

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: West of Mt. Carmel, All- North of Notre Dame, and North Side of Lac Carmel. Approximately 300 homes
Reason for Advisory: Main Break
Start date: 11/23/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Lift – Confluence Rivers 11/04/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Evergreen Lake Estates, MO6036134
Service Area Affected: All
Lift Date: 11/04/2022
Original Advisory Date: 11/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________
Customer Service Boil Water Lift – Confluence Rivers 11/08/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: East Capri 508 , 513, 517, 521,525,533,537, 541, 545,,549,553,557 571, 575,583,635,640,643,647,651,655,659,663,671,675,679,687,691,693,699. Rue Therese 510 516 521 528 529 Brittany Dr 1625 1614 1609 Rue Cecile 1624 Rue Marie 500
Lift Date: 11/08/2022
Original Advisory Date: 11/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Lift – Confluence Rivers 11/07/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Auburn Lake Subdivision, MO6031409
Service Area Affected: 625,621,617,613 Autumn Crest Drive
Lift Date: 11/07/2022
Original Advisory Date: 11/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Notice – Confluence Rivers 11/02/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Auburn Lake Subdivision, MO6031409
Service Area Affected: All
Reason for Advisory: Water main break at hydrant.
Start date: 11/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Notice – Confluence Rivers 11/02/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: East Capri 508 , 513, 517, 521,525,533,537, 541, 545,,549,553,557 571, 575,583,635,640,643,647,651,655,659,663,671,675,679,687,691,693,699. Rue Therese 510 516 521 528 529 Brittany Dr 1625 1614 1609 Rue Cecile 1624 Rue Marie 500
Reason for Advisory: Water leak that requires repair.
Start date: 11/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Notice – Confluence Rivers 11/01/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Evergreen Lake Estates, MO6036134
Service Area Affected: All
Reason for Advisory: VFD Fault
Start date: 11/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Lift – Confluence Rivers 11/01/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Kuhle H2O (Smithview), MO3036153
Lift Date: 11/01/2022
Original Advisory Date: 11/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________________________

Customer Service Boil Water Lift – Confluence Rivers 10/28/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Lakeside Drive and 447-636 Lakeshore Drive
Lift Date: 10/28/2022
Original Advisory Date: 10/27/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 10/28/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Kuhle H2O (Smithview), MO3036153
Service Area Affected: All
Reason for Advisory: Scheduled maintenance
Start date: 11/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Lift – Confluence Rivers 10/28/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Majestic Lakes, MO6031412
Service Area Affected: All
Lift Date: 10/28/2022
Original Advisory Date: 10/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________

Update: Customer Service Boil Water Notice – Confluence Rivers 10/27/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Squaw Road and 447 - 636 Lakeshore Drive
Reason for Advisory: Contractor hit water main preparing for repair work scheduled for 10/28. BWA rescheduled to begin 10/27
Start date: 10/27/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 10/24/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Lakeside Drive, 447 - 636 Lakeshore Drive, and Squaw Road
Reason for Advisory: Water main repair
UPDATED Start date: 10/28/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 3 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________

Customer Service Boil Water Notice – Confluence Rivers 10/21/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Majestic Lakes, MO6031412
Service Area Affected: 367, 368, 371, 372, 375, 379, 383, 387, 391, 395 Birchwood Dr
Reason for Advisory: Water Line Break
Start date: 10/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Lift – Confluence Rivers 10/13/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: 714 to 925 Lakeshore, all of white Hawk Dr., all of Dark Cloud Dr., all of Bow rd.
Lift Date: 10/13/2022
Original Advisory Date: 10/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Lift – Confluence Rivers 10/13/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Willows, MO5048099
Service Area Affected: Lake DR
Lift Date: 10/13/2022
Original Advisory Date: 10/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Notice – Confluence Rivers 10/12/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: 714 to 925 Lakeshore Dr., all of White Hawk Dr, All of Dark Cloud Dr., and all of Bow Rd.
Reason for Advisory: repair to pipe line joint
Start date: 10/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Lift – Confluence Rivers 10/10/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: partial
Lift Date: 10/10/2022
Original Advisory Date: 10/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Notice – Confluence Rivers 10/07/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Willows, MO5048099
Service Area Affected: Lake Drive
Reason for Advisory: Unapproved main shut down
Start date: 10/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Lift – Confluence Rivers 10/03/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Fawn Lakes, MO6031357
Service Area Affected: All
Lift Date: 10/03/2022
Original Advisory Date: 09/24/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service Boil Water Lift – Confluence Rivers 10/01/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: St. Francois, Shayne, Rue Charlotte, Rue Vaneau, Amanda, W Capri, Minda Rae
Lift Date: 10/01/2022
Original Advisory Date: 09/28/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_____________________________________________
Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 09/30/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Seminole, Alleghany, San Chez, Walnut, Hickory, Oak, Lakeshore, and Dogwood
Reason for Advisory: Water main repair
Start date: 10/06/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 2 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 09/30/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun Hill Road, Cottage Road, Bungalow, and Sunset Drive
Lift Date: 09/30/2022
Original Advisory Date: 09/27/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 09/28/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: St. Francois, Shayne, Rue Charlotte, Rue Vaneau, Amanda, W Capri, Minda Rae
Reason for Advisory: Emergency water main repair
Start date: 09/28/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 09/26/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun Hill Road, Cottage Road, Bungalow, and Sunset Drive
Reason for Advisory: Power loss at treatment plant
Start date: 09/27/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 09/26/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun Hill Road, Cottage Road, Bungalow, Sunset Drive
Lift Date: 09/26/2022
Original Advisory Date: 09/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 09/24/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Fawn Lakes, MO6031357
Service Area Affected: All
Reason for Advisory: Well failure due to electrical issues
Start date: 09/17/2022
Support Email: supp[email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 09/22/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Willows, MO5048099
Service Area Affected: Lake Dr
Lift Date: 09/22/2022
Original Advisory Date: 09/19/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 09/21/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Missing Well (Sun Valley), MO3031366
Service Area Affected: Sun Hill Rd., Cottage Rd., Bungalow, Sunset Dr.
Reason for Advisory: Power outage
Start date: 09/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 09/14/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Willows, MO5048099
Service Area Affected: All of Lake Rd
Reason for Advisory: There is a leak on service line under a house that requires the main to be shut down to repair.
Start date: 09/19/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 8 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 09/13/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Majestic Lakes, MO6031412
Service Area Affected: Address on Birchwood South 399,395,391,387,383,379,375,371,367,368,372, 388
Lift Date: 09/13/2022
Original Advisory Date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Boil Water Advisory Rescinded for Confluence Rivers UOC, Oakland Water Works (PWS ID # MS0010007)

On September 13th, 2022, Confluence Rivers UOC issued a Boil Water Advisory for Oakland Water Works residents
that was to begin tomorrow, September 14th, 2022. This notice was issued in error. As such, the boil water advisory notice is being rescinded.

Confluence Rivers UOC apologizes for any inconvenience this may have caused. If you have questions concerning this matter or would like to receive future notifications, you may contact Confluence Rivers UOC Customer Support at 1-866-945-3920 or [email protected]

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 09/13/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Oakland Water Works, MS0010007
Service Area Affected: ALL
Reason for Advisory: Water system will need to be shut off for fire hydrant repairs
Start date: 09/14/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 3 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 09/10/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Lakeside dr
Lift Date: 09/10/2022
Original Advisory Date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 09/09/2022

 

Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Sarong, Santa Barbara, Skyview
Lift Date: 09/09/2022
Original Advisory Date: 09/09/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 09/06/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Lakeside Dr
Reason for Advisory: Service line repair
Start date: 09/09/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

 Customer Service: Planned Service Outage w/o Boil Order – Confluence Rivers 09/02/2022

Type of Advisory: Planned Service Outage w/o Boil Order
System Name and WSID#: Majestic Lakes, MO6031412
Service Area Affected: Address on Birchwood South 399,395,391,387,383,379,375,371,367,368,372, 388
Reason for Advisory: New tie in.
Start date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

 

After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 09/02/2022

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview Dr., Sarong Dr., and Santa Barbara Dr
Reason for Advisory: Cannot keep up with demand
Start date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/29/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All
Lift Date: 08/29/2022
Original Advisory Date: 08/24/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/26/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: All
Lift Date: 08/26/2022
Original Advisory Date: 08/21/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 08/24/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All
Reason for Advisory: Pressure Outage
Start date: 08/24/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 08/22/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Wiedenmann Place and Cattail Drive
Reason for Advisory: Scheduled replacement of pump and motor at Well #3
Start date: 08/25/2022
Approx. start time of the outage: 09:00 am
Approx. duration of the outage: 24 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 08/21/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: All
Reason for Advisory: Well production could not keep up with demand
Start date: 08/20/2022
Approx. start time of the outage: 05:00 pm
Approx. duration of the outage: 5 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/16/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Chelsea Rose, MO3031244
Service Area Affected: All
Lift Date: 08/16/2022
Original Advisory Date: 08/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/15/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Wild Turkey Drive, Quail Drive, Doe Run, Estates Lane
Lift Date: 08/15/2022
Original Advisory Date: 08/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 08/12/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Chelsea Rose, MO3031244
Service Area Affected: All
Reason for Advisory: Power company transformer malfunctioned
Start date: 08/12/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Confluence Rivers 08/12/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Terre Du Lac, MO4036059
Service Area Affected: Wild Turkey Drive, Quail Drive, Doe Run, Estates Lane
Reason for Advisory: Repair to mainline
Start date: 08/12/2022
Approx. start time of the outage: 11:30 am
Approx. duration of the outage: 8 hours
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/10/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: All
Lift Date: 08/10/2022
Original Advisory Date: 08/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/08/2022

Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Sarong, Easy St, Santa Barbara
Lift Date: 08/08/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 08/07/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Branson Cedars, MO5282768
Service Area Affected: ALL
Reason for Advisory: Power Outage
Start date: 08/07/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/04/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: ALL
Lift Date: 08/04/2022
Original Advisory Date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Customer Service Boil Water Notice – Confluence Rivers 08/02/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: Skyview, Easy, Sarong, and Santa Barbara
Reason for Advisory: Issue causing low pressure is unknown at this time
Start date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Confluence Rivers 08/02/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Hickory Dr., Dogwood Dr, Walnut Rd, Oak., Lakeside Dr.
Lift Date: 08/02/2022
Original Advisory Date: 07/30/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 08/02/2022

 

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Prairie Heights Subdivision (Bolivar), MO5036140
Service Area Affected: The entire Prairie Heights Water System
Reason for Advisory: Power Outage
Start date: 08/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

 

__________

 

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

 

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Confluence Rivers 07/30/2022

 

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: Road to be affected are Hickory Dr, Dogwood Dr, Walnut Rd, Oak Rd, Lakeside Dr, and 403-447 Lakeshore Dr.
Reason for Advisory: Water main repair
Start date: 07/30/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

 

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.

At Confluence Rivers, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Missouri Division of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service. 

Please contact our Customer Service department at 1-866-945-3920. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

SAFHR Renter Utility Payment Assistance

The Missouri Housing Development Commission is providing rent and utility financial assistance to eligible Missouri renters. To view eligibility requirements and to apply, please visit www.mohousingresources.com/safhr.

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Confluence Rivers.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
Send your payment to: Confluence Rivers, P.O. Box 676384, Dallas, TX 75267. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-945-3920.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-945-3920 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Confluence Rivers.

Missouri Public Service Commission

Confluence Rivers Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Missouri Public Service Commissioner by written letter to Missouri Public Service Commission, 200 Madison St, Jefferson City, MO 65102-0360 or call their toll-free hotline at 800-392-4211.

Learn More About Confluence Rivers

 

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Confluence Rivers UOC
1 day ago
Confluence Rivers UOC

Dec. 7th: Customer Service Boil Water Lift – Spring Branch Subdivision

Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: All of Hillcrest and all of Skyview up to 30208 Skyview
Lift Date: 12/07/2022
Original Advisory Date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: ... See MoreSee Less

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Confluence Rivers UOC
3 days ago
Confluence Rivers UOC

Happy National Handwashing Awareness Week! 💧 Celebrate by spending at least 20 seconds rubbing your hands with soap the next time you wash them.

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Happy National Handwashing Awareness Week! 💧 Celebrate by spending at least 20 seconds rubbing your hands with soap the next time you wash them. #NationalHandwashingAwarenessWeek
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Confluence Rivers UOC
3 days ago
Confluence Rivers UOC

Dec. 3rd: Customer Service Boil Water Lift – Indian Hills

Type of Advisory: Boil Order Lift
System Name and WSID#: Indian Hills, MO6036052
Service Area Affected: All of Lakeside Dr.
Lift Date: 12/03/2022
Original Advisory Date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: loom.ly/NM327ag ... See MoreSee Less

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Confluence Rivers UOC
7 days ago
Confluence Rivers UOC

Dec. 2nd: Customer Service Boil Water Notice – Spring Branch Subdivision

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Branch Subdivision, MO3031322
Service Area Affected: ALL of Hillcrest Ave and ALL of Skyview up to 30208
Reason for Advisory: Electrical issues with well
Start date: 12/02/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: loom.ly/NM327ag ... See MoreSee Less

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Confluence Rivers UOC
1 week ago
Confluence Rivers UOC

Dec 1st Customer Service Boil Water Lift – Eagle Woods Subdv. [Hwy KK], MO5030015

Type of Advisory: Boil Order Lift
System Name and WSID#: Eagle Woods Subdv. [Hwy KK], MO5030015
Service Area Affected: All
Lift Date: 12/01/2022
Original Advisory Date: 11/29/2022
Support Email: [email protected]
Support Phone: 1-866-945-3920 (Confluence Rivers)

For more information, please visit our website: loom.ly/NM327ag ... See MoreSee Less

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