We’re Here For You
We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a phone call to arrange a payment plan and avoid disconnection or late fees.
Need Emergency Maintenance Service?
As a valued Customer you will now have access to qualified operations and maintenance professionals during business hours regarding service disruption. We also have 24hr emergency on call services available anytime to deal with major utility issues.
For any emergency maintenance issue, contact:
In an emergency situation after business hours this number will be answered.
BOIL WATER ADVISORY LIFTED:
The area affected was: all of Whispering Pines (Gladlo Water) in Phelps County, MO.
To Whom It May Concern:
Confluence Rivers Utility Operating Company has lifted the boil water advisory for – Gladlo Water (MO3036151). The system is located near Rolla, Missouri in Phelps County.
The advisory is being lifted today, December 22, 2020. Samples collected were safe.
To assure that possible contamination is removed from plumbing, all customers should flush all the water lines in their home by operating all water faucets (both hot and cold) and flushing toilets. Any customer who notices colored or odorous water should report this to the water system official listed below or to the MO DNR.
For information, call 866-747-0493 or contact the Missouri Department of Natural Resources at 573-368-7344.
Confluence Rivers Utility Operating Company Inc.
PRECAUTIONARY BOIL WATER ADVISORY is LIFTED for: Whispering Pines (Gladlo Water)
- Auburn Lake
- Calvey Brook
- Evergreen Lakes
- Lake Virginia
- Majestic Lakes
- Mill Creek
- Villa Ridge
- Port Perry
Q: Why is my Confluence Rivers bill increasing?
A: When Confluence Rivers purchased the systems that serve your home, it had not been updated in decades, was unsafe, and had no ongoing safety or maintenance programs. We invested more than $2.7 million in improvements that will safeguard the integrity and proper operations of the systems for years to come and have a team that monitors the system to ensure clean, safe and reliable drinking water continuously flows to your taps, and that wastewater systems are working properly -- 24 hours a day, 365 days a year. These investments also improve the value of your homes and neighborhoods, which is why communities such as Auburn Lake, Calvey Brook, Villa Ridge, and Majestic Lakes have been able to expand development once again.
Q: Why do utility companies like Confluence Rivers seek rate increases?
A: Utility companies can request rate changes to help recover expenses for building, operating, and maintaining water and wastewater systems, such as those in Confluence Rivers. We invest in water resources, an investment into the community at large that enhances the value by repairing outdated water and wastewater systems.
Q: What is the cost of water?
A: While water itself is free, delivering the water to homes and businesses isn’t, and there is a cost to ensure this water is clean, safe, and reliable. Your monthly water bill payments ensure our ability to deliver clean, safe, and reliable water 24 hours a day, 7 days a week, while protecting the aquifers, lakes, rivers, and streams that are essential to our world.
Q: Has CSWR disconnected customers during the pandemic?
A: In the wake of the COVID-19 pandemic, CSWR was one of the first utilities in Missouri to discontinue shut-offs for non-payment in March. Not only was it the right thing to do at a time when millions of Americans were losing their jobs and income, but water is vital towards slowing the spread of coronavirus and a critical resource to human health.
Q: Does Confluence Rivers plan to shut off services for customers who cannot pay?
A: In the wake of the COVID-19 pandemic, CSWR was one of the first utilities in Missouri to discontinue shut-offs for non-payment in March. We plan to continue to listen to, and work with, our customers based on their needs during these unprecedented times. If you are a customer who finds themselves in unexpected need, we will make payment arrangements and continue to do so throughout the pandemic.
Q: Does CSWR have any customer assistance programs available?
A: While we presently do not have a formalized program in place, we are actively working with customers to accommodate unique circumstances. In addition to suspending billing-related shut-offs, we evaluate each situation brought to us individually. If a customer finds themselves in unexpected need due to illness or loss of employment, we will work with them to make arrangements and will continue to do so throughout the pandemic.
Paying Your Bill
Please remit future payments to:
Confluence Rivers Utility Operating Company, Inc.
P.O. Box 790379
St. Louis, MO 63179
You will receive your utility bill in a monthly postcard format. Customer Support is available for questions about your bill or account status. Your account information is included on the bill postcard for reference.
- Use a credit card, debit card, or electronic bank payment; you may also set up auto-pay for monthly withdrawals from your bank account.
- Set up an on-line account by choosing “Create New Account” – enter your account number, your email address, and the code from your bill. Follow the prompts.
- To make a one-time on-line payment – choose “Pay Now,” enter your account number and the last name on your account. Follow the prompts.
Support office hours are 8am-5pm Monday through Friday with 24hr message services.
Questions About Your Bill?
COVID Utility Assistance Information
If you can’t afford to pay your home heating or cooling bill, you may be eligible to get help through the Low Income Home Energy Assistance Program (LIHEAP).
This program can help you in two ways: Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).
- Energy Assistance (EA) helps you with a one-time payment for your primary heating bills from November through March.
- The Energy Crisis Intervention Program (ECIP) helps pay your fuel bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.