We’re Here For You

We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a phone call to arrange a payment plan and avoid disconnection or late fees.

Eagle Ridge Utility Operating Company, LLC is a subsidiary of Central States Water Resources, Inc.

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service. 

Please contact our Customer Service department at 1-866-232-7286. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]

Current Advisories

Note: Effective January 1, 2020, the current monthly rate of $53 will rise to $64.

Communities Served
  • Eaglebrook
  • Huntington Estates
  • Shadow Ridge

Paying Your Bill

Please remit future payments to:
Eagle Ridge Utility Operating Company, LLC
P.O. Box 790379
St. Louis, MO 63179

You will receive your utility bill in a monthly postcard format. Customer Support is available for questions about your bill or account status. Your account information is included on the bill postcard for reference.

Pay online by clicking this link to our online customer portal.

  • Use a credit card, debit card, or electronic bank payment; you may also set up auto-pay for monthly withdrawals from your bank account.
  • Set up an on-line account by choosing “Create New Account” – enter your account number, your email address, and the code from your bill. Follow the prompts.
  • To make a one-time on-line payment – choose “Pay Now,” enter your account number and the last name on your account. Follow the prompts.

Support office hours are 8am-5pm Monday through Friday with 24hr message services.

Service Fees

The following fees apply to Eaglebrook, Huntington Estates, and Shadow Ridge:

  • Sewer Service Fee is a Monthly Base Rate of $64.00
  • Late Fee is $5.00 or 3% (whichever is greater)
  • Shut Off Fee is assessed by the water company
  • Turn On Fee is assessed by the water company
  • Returned Check Fee is $25.00
  • Inspection Fee is $75.00

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-232-7286.

Latest Posts

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1 week ago

Eagle Ridge UOC

Water is vulnerable to pollution and there many ways that we all can help prevent it. Three simple methods include:

1. Reusing or recycling plastic products.

2. Considering landscaping that reduces water runoff.

3. Properly disposing of chemical cleaners, oils, and non-biodegradable items to keep them from going down the drain.
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