Questions & Answers

Who is CSWR?

Central States Water Resources (CSWR) is one of the largest investor-owned utilities in the United States, founded in 2014. In less than a decade, CSWR has transformed and continues to reshape critical water treatment facilities and distressed wastewater systems across the USA.

Who regulates CSWR?

CSWR engineers and compliance experts work closely with the Environmental Protection Agency (EPA) and other regulatory organizations to ensure that the innovations and technology investments made in upgrading outdated and often out-of-compliance infrastructure, meet or exceed industry standards. Depending on the state in which CSWR owned and operated utility companies exist, these regulatory bodies may be a state’s business, utility or service governing authority such as a Public Service Commission.

Where is CSWR headquartered?

At this time, CSWR owns and operates utility companies throughout 10 states with parent headquarters in St. Louis, Missouri.

How are water wastewater quality standards set?

The Environmental Protection Agency (EPA) and various state agencies set and monitor standards for water quality.

Why do we need to replace our water wastewater treatment facility?

The systems and treatment facilities acquired by CSWR are typically decades old, outdated and in various states of distress even if this type of disrepair is not necessarily visible to the end consumer. It’s always more expensive to repair something that’s broken than to have regularly maintained a system, and it takes several years and an ongoing commitment to bring these systems into compliance and to safeguard communities with upgraded technology. CSWR invests millions of dollars equipping facilities with everything ranging from water aeration platforms and holding tanks, to building lagoons and replacing disinfection systems that pose acute human health risks over time.

What is wastewater?

Wastewater is any waste stream that is discharged from a household or business into the community collection system, which is then treated and released into local waterways. Typical sources are toilets, sinks, washers, etc. from either homes or businesses.

How is the wastewater treated?

Wastewater is treated through natural exposure to sunlight or alternately treated with chemicals designed to speed up natural processes that break down most of the waste that a household or business produces.

What does a water wastewater treatment facility do?

Treatment facilities remove impurities contained in wastewater. The treated water can then be safely discharged into the environment. This is done by creating an environment favorable to the growth of microorganisms whose job is to break down the water into less harmful forms, accomplished through an accelerated process allowing for the treatment of larger volumes of wastewater in a shorter period of time.

How can I help conserve water in my home?

There are some pretty easy ways you can help to conserve water which not only supports the environment, but it helps to save on your water bill. For tips and pointers, see our blog post.

How do I know if I have a leak?

Dear Water Customer,

We are contacted from time to time by customers who experience higher than expected water usage in their home and think they may have a leak. Unfortunately, if there is a leak impacting the water usage recorded by the meter, it is necessarily on the customer-owned side of the system and will be the customer’s responsibility to find and repair.

Calling a plumber to help identify and repair a leak is always an available option. However, if you want to first attempt to confirm the leak, the following procedures may help to confirm or deny the presence of a leak.

  1. First, see if there is an obvious source of higher water usage. Do you have a toilet that continues to run, or that runs periodically? Such additional usage can be quite substantial, especially if it is left running when no one is home. This problem could be as easy as a bad flapper valve, which is cheap and easy to replace. Is there a faucet that drips regularly in your home? Again, usage associated with a dripping faucet can be quite substantial, if it continues for a long period of time. If these problems are noticed and repaired, water usage should decrease. If there is no obvious source of a leak, proceed to step 2.
  2. Identify the location of your water meter and verify that the meter is running (the number on the meter is changing). Turn off all valves on appliances, faucets, etc. where water could possibly be used in your house. This includes your hot water heater, outside hose spigots, ice makers, sinks, toilets etc. Once all potential water users in the house have been turned off, wait a few minutes then check the meter again. If you confirm that you have shut off all sources of water use in your home and the meter is still running, you most likely have a leak.
  3. Now you’ve determined that you have a leak, the next step is to determine if the leak is inside or outside of your house. Locate your home’s main shut off valve and shut off the water at the valve. (Typically, you will find the shut off valve in the basement or garage directly behind an outdoor faucet, or outside below an outdoor faucet.) Then check again for movement on the meter, making sure not to use any water during this period. If the meter stops moving or there is no change in the meter readings, then you have a leak inside of the house. If the leak indicator continues to move or there is a change in the meter readings, then the leak is outside between the meter and the house.
  4. If you confirm a leak in your home, or are unable to locate the leak, Indian Hills Utility Operating Company recommends contacting a professional plumber to help identify and repair the leak.

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