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Customer Service: Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 09/22/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Emil-Mar Subdivision, FL3420340
Service Area Affected: ALL
Reason for Advisory: Water main repair
Start date: 09/23/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-FL-Emil-Mar-September-22-2022-Spanish.pdf&form-id=3&field-id=61&hash=b0a27cfb37a170a0bfab3e97dcea21ad83dfa2664b375407ff4a5425184bb213

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Florida 09/15/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Lift Date: 09/15/2022
Original Advisory Date: 09/12/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Sunlight-Acres.pdf&form-id=3&field-id=61&hash=aa0c7e40a2192670ffd80e722d877e65750a5c0963b2253654a56fce3627d278
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Please see the REVISED advisory to INCLUDE a BOIL WATER ORDER. We apologize for any inconvenience.
Customer Service: REVISED Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 09/12/2022

Type of AdvisoryREVISED Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)

System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Reason for Advisory: water line repair
Start date: 09/13/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FPlanned-Boil-Water-Advisory-CSWR-Florida_Spanish-Sunlight-Acres-September-121.pdf&form-id=3&field-id=61&hash=8b283b506aecdfbf64c1cd824ad7e13bc04d9c12004adbb73919ea9d02aa9232

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 09/12/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: North Charlotte Waterworks, PWS6084074
Service Area Affected: ALL
Lift Date: 09/12/2022
Original Advisory Date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-North-Charlotte.pdf&form-id=3&field-id=61&hash=3b76d77a309e53fc7b8ccf595df50b76c3cec0bc552b788fe43aac47110cb097
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/o Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 09/12/2022

Type of AdvisoryPlanned Service Outage w/o Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Reason for Advisory: Water line repair
Start date: 09/13/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FPlanned-Boil-Water-Advisory-CSWR-Florida_Spanish-Sunlight-Acres-September-12.pdf&form-id=3&field-id=61&hash=2a2beb1ca86f1052c541f566573cf0fb7b893f5d91f7114ca14da8352016468c

__________
After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.
Customer Service Boil Water Notice – CSWR Florida 09/08/2022

 

Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: North Charlotte Waterworks, PWS6084074
Service Area Affected: All
Reason for Advisory: Main break
Start date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-FL-North-Charlotte-September-8-2022.pdf&form-id=3&field-id=61&hash=bf42814bc2e3c20cca5f90263cba105b4527b591a8642f5ffd493bf33ca281dc

 

__________

 

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

 

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 09/07/2022

Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Little Lake Weir Subdivision, FL3420761
Service Area Affected: All
Lift Date: 09/07/2022
Original Advisory Date: 09/02/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Little-Lake-Weir-September-7.pdf&form-id=3&field-id=61&hash=c5e8f6b5c34652554ebfaa365aac415d4bd0cbe4109911d00bbf8e2c59387e32
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Florida 09/02/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Little Lake Weir Subdivision, FL3420761
Service Area Affected: All
Reason for Advisory: Power Outage
Start date: 09/02/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FLittle-Lake-Weir-Spanish.pdf&form-id=3&field-id=61&hash=d2d9a300eab685f7d280ed538eba586eb33ddd023c1ac4a8e9c3c6540b1f6382
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 08/18/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sun Ray Estates, FL3421314
Service Area Affected: All
Lift Date: 08/18/2022
Original Advisory Date: 08/10/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-water-notice-rescission-8-18-22-Spanish.pdf&form-id=3&field-id=61&hash=cc767467d401eaebacf4d062eb10a38cbbdc460441b11dd3f95e2bd150872178
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 08/10/2022

Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sun Ray Estates, FL3421314
Service Area Affected: All
Reason for Advisory: detection of total coliform and E.coli
Start date: 08/10/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-Florida-UOC-Sun-Ray-Estates-Spanish-08.10.2022-docx.pdf&form-id=3&field-id=61&hash=7404594c02c3c0d5a30eb1efa9d2b111c6343685097a6bee6757af8f019874c4

__________
After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.

 

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.


At CSWR-Florida, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Florida Division of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. CSWR-Florida Utility Operating Company is regulated by the Florida Public Service Commission (PSC).


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-855-476-1942. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].


Emergency Rental Assistance Program

The Florida Department of Children and Families is providing rent and utility financial assistance to eligible Florida renters. To view eligibility requirements and to apply, please click here.


Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR-Florida.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.


Paying Your Bill

Pay by Mail
Send your payment to: CSWR-Florida, P.O. Box 674538, Dallas, TX 75267. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-855-476-1942.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-476-1942 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Florida Public Service Commission

CSWR-Florida Utility Operating Company is regulated by the Florida Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Florida Public Service Commissioner with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see Meet the Commissioners.

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Sept 22nd Customer Service: Planned Service Outage w/ Boil Order w/ Spanish – Emil-Mar Subdivision, FL3420340

Type of Advisory: Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Emil-Mar Subdivision, FL3420340
Service Area Affected: ALL
Reason for Advisory: Water main repair
Start date: 09/23/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: loom.ly/XLR743I

For more information, please visit our website: loom.ly/VDrsSgg
... See MoreSee Less

Sept 22nd Customer Service: Planned Service Outage w/ Boil Order w/ Spanish – Emil-Mar Subdivision, FL3420340

Type of Advisory: Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Emil-Mar Subdivision, FL3420340
Service Area Affected: ALL
Reason for Advisory: Water main repair
Start date: 09/23/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: support@cswrfloridauoc.com
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://loom.ly/XLR743I

For more information, please visit our website: https://loom.ly/VDrsSgg
1 week ago
CSWR-Florida UOC

Sept 15th Customer Service Boil Water Lift – Sunlight Acres Subdivision, FL3421520

Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Lift Date: 09/15/2022
Original Advisory Date: 09/12/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: loom.ly/wyriAbQ

For more information, please visit our website: loom.ly/VDrsSgg
... See MoreSee Less

Sept 15th Customer Service Boil Water Lift – Sunlight Acres Subdivision, FL3421520

Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Lift Date: 09/15/2022
Original Advisory Date: 09/12/2022
Support Email: support@cswrfloridauoc.com
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://loom.ly/wyriAbQ

For more information, please visit our website: https://loom.ly/VDrsSgg
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NEW ONLINE SERVICE PLATFORM

We have a new Online Service Platform! Registering in our Customer Portal allows you to view your account history, see your statements, make payments, view Alerts, and access important information

  • Please register here: Customer Portal
  • If you’ve attempted to register and are experiencing difficulties, please click here
  • For information on How to Read your Bill, click here

We are experiencing higher than normal call volume – thank you for your patience