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Current Advisories
Customer Service Boil Water Lift – CSWR Florida 11/30/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Neighborhood Utilities, FL2164279
Service Area Affected: All
Lift Date: 11/30/2022
Original Advisory Date: 11/21/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FNeighborhood-Utilities-BWA-Lift-File.pdf&form-id=3&field-id=61&hash=24ca081f16a68e2aa3b799fd2aff0921bebde5c0506c32b1c9da8b53de94463e
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Neighborhood Utilities, FL2164279
Service Area Affected: All
Reason for Advisory: Water main break
Start date: 11/21/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FNeighborhood-Utilities-Boil-Water-Notice-11-21-22.pdf&form-id=3&field-id=61&hash=8f828387482b61ce6b231e27e5886a43ef5983735a605fc46d6af0ddd5c93e4a
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

__________________________________________

COMMUNITY UPDATE: Tropical Storm Nicole

Friday / November 11, 2022

10:30 am CST

Dear CSWR-Florida customer:

We are pleased to report that so far, we have not experienced any power outages at our facilities and no Boil Water Alerts have been issued for any service areas at this time. We are continuing to monitor all our facilities and remind you that if you need to report any emergencies, please call our Customer Support line at 855-476-1942.

As always, we will post any Boil Water Advisories and Service Interruptions on our webpage and we encourage you to check both our webpage at cswrfloridauoc.com and Facebook www.facebook.com/CSWRFloridaUOC  for these updates.

We hope and trust everyone has remained safe with this latest storm system.

__________________________________________

COMMUNITY UPDATE: Tropical Storm Nicole

Thursday / November 10, 2022

4:30 pm CST

Dear CSWR-Florida customer:

We are continuing to monitor Tropical Storm Nicole after landfall south of Vero Beach. We are pleased to report that so far, we have not experienced any power outages at our facilities (which are equipped with back up generators). We will continue monitoring and will work to minimize any disruption of service to you. If you need to report any emergencies, please call our Customer Support line at 855-476-1942.

We will post any Boil Water Advisories and Service Interruptions on our webpage and we encourage you to check both our webpage at cswrfloridauoc.com and Facebook at www.facebook.com/CSWRFloridaUOC for these updates.

  • For the latest weather updates, click here

Be safe – stay safe.

__________________________________________

COMMUNITY UPDATE: Tropical Storm Nicole

Thursday / November 10, 2022

9:30 am CST

Dear CSWR-Florida customer:

We are continuing to monitor Tropical Storm Nicole after landfall south of Vero Beach. We are pleased to report that so far, we have not experienced any power outages at our facilities (which are equipped with back up generators). We will continue monitoring and will work to minimize any disruption of service to you. If you need to report any emergencies, please call our Customer Support line at 855-476-1942.

We will post any Boil Water Advisories and Service Interruptions on our webpage and we encourage you to check both our webpage at cswrfloridauoc.com and Facebook at www.facebook.com/CSWRFloridaUOC for these updates.

  • For the latest weather updates, click here

Be safe – stay safe.

__________________________________________

COMMUNITY UPDATE: Subtropical Storm Nicole 

Tuesday / November 8, 2022 

4:00 pm CST 

Dear CSWR-Florida customer: 

We are monitoring Subtropical Storm Nicole as it makes its way toward Florida’s east coast, increasing the prospect of this very large storm intensifying by the time it reaches Florida. 

We are prepared for this event and will work to minimize any disruption of service to you. If you need to report any emergencies, please call our Customer Support line at 855-476-1942. 

We will post any Boil Water Advisories and Service Interruptions on our webpage and we encourage you to check both our webpage at cswrfloridauoc.com and Facebook at www.facebook.com/CSWRFloridaUOC for these updates. 

• For information on Storm Preparedness, click here 

• For the latest weather updates, click here 

Be safe – be prepared. 

__________________________________________
Customer Service Boil Water Lift – CSWR Florida 10/19/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Whispering Sands Subdivision, FL3424009
Service Area Affected: All
Lift Date: 10/19/2022
Original Advisory Date: 10/16/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Whispering-Sands-October-19.pdf&form-id=3&field-id=61&hash=7b772c131715586d3fefdec07ef0a48a6f68fc91e0a215e81ec5fcd789fa42be
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Florida 10/16/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Whispering Sands Subdivision, FL3424009
Service Area Affected: All
Reason for Advisory: Power failure at treatment plant
Start date: 10/16/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________________________
Customer Service Boil Water Lift – CSWR Florida 10/10/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: North Charlotte Waterworks, PWS6084074
Service Area Affected: all
Lift Date: 10/10/2022
Original Advisory Date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-north-charlotte-october-10-Copy-1.pdf&form-id=3&field-id=61&hash=3882cc8886afa115bde144a452ab7f47c4369e1e8de6b1012b16c0d522b522a7
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________________________

Customer Service Boil Water Lift – CSWR Florida 10/07/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sun Ray Estates, FL3421314
Service Area Affected: All
Lift Date: 10/07/2022
Original Advisory Date: 10/04/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Sun-Ray-Estates-October-7-2022.pdf&form-id=3&field-id=61&hash=49635b8065bd8a05bc768ccabbe003367b823e466fcadda060cc33dd27bd7f10
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

COMMUNITY UPDATE: Post-Hurricane Ian

Thursday / October 6, 2022

12:30 pm CST

BOIL WATER LIFTS have been posted for the following communities on previous Boil Alert:

  • Winding Water
  • Country Walk
  • Ponderosa Pines 

North Charlotte is still on a Boil Water Advisory (which we anticipate will be lifted as soon as the state lab results are returned)

 In the meantime, please continue to check back for updates on ANY Boil Water Advisories/Lifts, by scrolling down past this Community Update where they’ll be posted with detailed instructions for affected service areas.

WATER CONSERVATION

Please limit your water for emergency uses only. Please avoid using water for laundry, dishwashing, and other non-essential activities. As an additional precaution, we ask that you also limit toilet flushing, within reason. This will help prevent and/or minimize the potential for sewage backups and/or overflow events.

Be safe – be prepared.

_______________________________________________
Customer Service Boil Water Lift – CSWR Florida 10/05/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Emil-Mar Subdivision, FL3420340
Service Area Affected: All
Lift Date: 10/05/2022
Original Advisory Date: 09/22/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Emil-Mar-October-5-2022.pdf&form-id=3&field-id=61&hash=c5343b41c95c5db1c0202ca1bec0f3783759eb397685aebd80b507c0dbeb1a82
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________________________

Customer Service Boil Water Lift – CSWR Florida 10/05/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Ponderosa Pines (2 Wps), FL3424062
Service Area Affected: All
Lift Date: 10/05/2022
Original Advisory Date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Ponderosa-Pines-12-October-5-2022.pdf.pdf&form-id=3&field-id=61&hash=573b52d823e6fb550725f1561e6cca39e7fd8154eb2d1e835da6f6974b8ddc3d
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________________________

Customer Service Boil Water Lift – CSWR Florida 10/05/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Country Walk Subdivision, FL3424657
Service Area Affected: All
Lift Date: 10/05/2022
Original Advisory Date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Country-Walk-October-5-2022.pdf&form-id=3&field-id=61&hash=5743981eb14ea5049484ae4886cc100f5fe5eb1fe436ba2e5973866780cb62f3
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________________________

Customer Service Boil Water Lift – CSWR Florida 10/05/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Winding Waters Subdivision, FL3424691
Service Area Affected: All
Lift Date: 10/05/2022
Original Advisory Date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Winding-Waters-October-5-2022.pdf&form-id=3&field-id=61&hash=887a34bc58b8cc7a96d2cc0f7d64818729b5773181888e43ac19a0cf930c72b2
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________________________

COMMUNITY UPDATE: Post-Hurricane Ian

Tuesday / October 4, 2022

10:30 am CST

CONTINUED BOIL WATER ADVISORIES ARE IN EFFECT

for the following Service Areas:

  • North Charlotte
  • Winding Water
  • Country Walk
  • Ponderosa Pines

We appreciate your patience as we work to pull samples and get state lab tests approved in order to issue Boil Water Lifts as soon as possible. Please continue to check back for updates on Boil Water Advisories by scrolling down past a Community Update where they’ll be posted with detailed instructions for affected service areas.

WATER CONSERVATION

Please limit your water for emergency uses only. Please avoid using water for laundry, dishwashing, and other non-essential activities. As an additional precaution, we ask that you also limit toilet flushing, within reason. This will help prevent and/or minimize the potential for sewage backups and/or overflow events.

Be safe – be prepared.

________________________________________

Customer Service Boil Water Notice – CSWR Florida 09/29/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Ponderosa Pines (2 Wps), FL3424062
Service Area Affected: All
Reason for Advisory: Power outage
Start date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-CSWR-FL_Spanish-Ponderosa-Pines-Sepember-29.pdf&form-id=3&field-id=61&hash=57646552130d74f357e27060c56cdb8c45c7007224767781d370193c4a7cb009
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_________________________________________
Customer Service Boil Water Notice – CSWR Florida 09/29/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: North Charlotte Waterworks, PWS6084074
Service Area Affected: All
Reason for Advisory: Power Outage
Start date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-CSWR-FL_Spanish-North-Charlotte-Sepember-29.pdf&form-id=3&field-id=61&hash=ea38df977d08089b8d6c73edc004df571a2ae1e3b797f9372f38bdf245e078ba
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

___________________________________________
Customer Service Boil Water Notice – CSWR Florida 09/29/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Country Walk Subdivision, FL3424657
Service Area Affected: All
Reason for Advisory: Power Outage
Start date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-CSWR-FL_Spanish-Country-Walk-Sepember-29.pdf&form-id=3&field-id=61&hash=a15b25be60364a07084cba7916419d24751cb157459e5cc2dd1996f7bc6df2b4
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

___________________________________________
Customer Service Boil Water Notice – CSWR Florida 09/29/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Winding Waters Subdivision, FL3424691
Service Area Affected: All
Reason for Advisory: Power Outage
Start date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-CSWR-FL_Spanish-Winding-Lake-Sepember-29.pdf&form-id=3&field-id=61&hash=70e6b127deb109541b99691988df19af77250f015310f51b2c0be89f5cb4b1d7
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

___________________________________________

COMMUNITY UPDATE: Hurricane Ian

Thursday / September 29, 2022

4:30 pm CST

CONTINUED BOIL WATER ADVISORIES IN EFFECT

for the following Service Areas:

  • North Charlotte
  • Winding Water
  • Country Walk

Please continue to check back for updates on Boil Water Advisories by scrolling down past a Community Update where they’ll be posted with detailed instructions for affected service areas.

WATER CONSERVATION

Please limit your water for emergency uses only. Please avoid using water for laundry, dishwashing, and other non-essential activities. As an additional precaution, we ask that you also limit toilet flushing, within reason. This will help prevent and/or minimize the potential for sewage backups and/or overflow events.

For the latest weather updates, click here

Be safe – stay safe.

___________________________________________

COMMUNITY UPDATE: Hurricane Ian

Thursday / September 29, 2022

9:30 am CST

EFFECTIVE IMMEDIATELY

BOIL WATER ADVISORY for the following Service Areas:

  • North Charlotte (precautionary, as we’re assessing the status of our facility here)
  • Winding Water
  • Country Walk

Please check back for updates on Boil Water Advisories by scrolling down past this Community Update where they’ll be posted with detailed instructions for affected service areas.

For the latest weather updates, click here

Be safe – stay safe.

_______________________________________________

Community Update: Hurricane Ian

Wednesday / September 28, 2022

3:00 pm CST

Dear CSWR-Florida customer:

We are continuing to monitor Hurricane Ian after landfall just west of Fort Myers earlier today. We are assessing the situation and will continue to work to minimize any disruption of service to you. Our customer support line remains available 24/7 for emergencies at 855-476-1942, and as soon as conditions permit, we will communicate any Boil Water Advisories and Service Interruptions.

We will keep our Advisories updated with all relevant information so if and when you are able, please continue to check our Advisories.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – stay safe.

Community Update: Hurricane Ian

September 27, 2022

Dear CSWR-Florida customer:

We are monitoring Hurricane Ian and have been preparing for landfall. We will work to minimize any disruption of service to you. Our customer support line is available 24/7 for emergencies at 855-476-1942, and as soon as conditions permit, we will post door hangers to communicate any Boil Water Advisories and Service Interruptions. We will also keep our Advisories updated with all relevant information so if and when you are able, please check our Advisories.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – be prepared.

Community Update: Hurricane Ian

September 26, 2022

Dear CSWR-Florida customer:

We are monitoring Hurricane Ian as it moves into and through the western part of the Caribbean, increasing the likelihood that it will impact the gulf side of Florida. We have been preparing for landfall and will work to minimize any disruption of service to you.

Our customer support line is available 24/7 for emergencies at 855-476-1942, and as soon as conditions permit, we will post door hangers to communicate any Boil Water Advisories and Service Interruptions. We will also keep our CSWR-Florida webpage updated with all relevant information, which you may access at cswrfloridauoc.com (conditions permitting). Stay safe, and we will get through this together.

CSWR-Florida Utility Operating Company

Customer Service: Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 09/22/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Emil-Mar Subdivision, FL3420340
Service Area Affected: ALL
Reason for Advisory: Water main repair
Start date: 09/23/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-FL-Emil-Mar-September-22-2022-Spanish.pdf&form-id=3&field-id=61&hash=b0a27cfb37a170a0bfab3e97dcea21ad83dfa2664b375407ff4a5425184bb213

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 09/15/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Lift Date: 09/15/2022
Original Advisory Date: 09/12/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Sunlight-Acres.pdf&form-id=3&field-id=61&hash=aa0c7e40a2192670ffd80e722d877e65750a5c0963b2253654a56fce3627d278
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
Please see the REVISED advisory to INCLUDE a BOIL WATER ORDER. We apologize for any inconvenience.
Customer Service: REVISED Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 09/12/2022

Type of AdvisoryREVISED Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)

System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Reason for Advisory: water line repair
Start date: 09/13/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FPlanned-Boil-Water-Advisory-CSWR-Florida_Spanish-Sunlight-Acres-September-121.pdf&form-id=3&field-id=61&hash=8b283b506aecdfbf64c1cd824ad7e13bc04d9c12004adbb73919ea9d02aa9232

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 09/12/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: North Charlotte Waterworks, PWS6084074
Service Area Affected: ALL
Lift Date: 09/12/2022
Original Advisory Date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-North-Charlotte.pdf&form-id=3&field-id=61&hash=3b76d77a309e53fc7b8ccf595df50b76c3cec0bc552b788fe43aac47110cb097
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/o Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 09/12/2022

Type of AdvisoryPlanned Service Outage w/o Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sunlight Acres Subdivision, FL3421520
Service Area Affected: ALL
Reason for Advisory: Water line repair
Start date: 09/13/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FPlanned-Boil-Water-Advisory-CSWR-Florida_Spanish-Sunlight-Acres-September-12.pdf&form-id=3&field-id=61&hash=2a2beb1ca86f1052c541f566573cf0fb7b893f5d91f7114ca14da8352016468c

__________
After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.
Customer Service Boil Water Notice – CSWR Florida 09/08/2022

 

Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: North Charlotte Waterworks, PWS6084074
Service Area Affected: All
Reason for Advisory: Main break
Start date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-FL-North-Charlotte-September-8-2022.pdf&form-id=3&field-id=61&hash=bf42814bc2e3c20cca5f90263cba105b4527b591a8642f5ffd493bf33ca281dc

 

__________

 

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

 

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 09/07/2022

Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Little Lake Weir Subdivision, FL3420761
Service Area Affected: All
Lift Date: 09/07/2022
Original Advisory Date: 09/02/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Florida_Spanish-Little-Lake-Weir-September-7.pdf&form-id=3&field-id=61&hash=c5e8f6b5c34652554ebfaa365aac415d4bd0cbe4109911d00bbf8e2c59387e32
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Florida 09/02/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Little Lake Weir Subdivision, FL3420761
Service Area Affected: All
Reason for Advisory: Power Outage
Start date: 09/02/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FLittle-Lake-Weir-Spanish.pdf&form-id=3&field-id=61&hash=d2d9a300eab685f7d280ed538eba586eb33ddd023c1ac4a8e9c3c6540b1f6382
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Florida 08/18/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sun Ray Estates, FL3421314
Service Area Affected: All
Lift Date: 08/18/2022
Original Advisory Date: 08/10/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-water-notice-rescission-8-18-22-Spanish.pdf&form-id=3&field-id=61&hash=cc767467d401eaebacf4d062eb10a38cbbdc460441b11dd3f95e2bd150872178
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Florida 08/10/2022

Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Sun Ray Estates, FL3421314
Service Area Affected: All
Reason for Advisory: detection of total coliform and E.coli
Start date: 08/10/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-Florida-UOC-Sun-Ray-Estates-Spanish-08.10.2022-docx.pdf&form-id=3&field-id=61&hash=7404594c02c3c0d5a30eb1efa9d2b111c6343685097a6bee6757af8f019874c4

__________
After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.

 

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.


At CSWR-Florida, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Florida Division of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. CSWR-Florida Utility Operating Company is regulated by the Florida Public Service Commission (PSC).


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-855-476-1942. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].


Emergency Rental Assistance Program

The Florida Department of Children and Families is providing rent and utility financial assistance to eligible Florida renters. To view eligibility requirements and to apply, please click here.


Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR-Florida.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.


Paying Your Bill

Pay by Mail
Send your payment to: CSWR-Florida, P.O. Box 674538, Dallas, TX 75267. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-855-476-1942.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-476-1942 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Florida Public Service Commission

CSWR-Florida Utility Operating Company is regulated by the Florida Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Florida Public Service Commissioner with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see Meet the Commissioners.

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Service Area Affected: All
Lift Date: 11/30/2022
Original Advisory Date: 11/21/2022
Support Email: [email protected]
Support Phone: 1-855-476-1942 (CSWR Florida)
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