System Name and WSID#: Wellsgate, MS0360068
Service Area Affected: Lake Cove Drive residents only
Reason for Advisory: Gas company bored through distribution line
Start date: 05/25/2022
Support Email: [email protected]
Support Phone: 1-855-801-8440 (Great River)
- Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
- Let water cool sufficiently (≤ 110 °F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.
May 13, 2022 - Boil Water Advisory Lifted for Knollwood Subdivision (PWS ID# MS0240027)
On Monday, May 5, 2022, Great River UOC issued a Boil Water Advisory for all customers of Knollwood Subdivision. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, Friday, May 13, 2022. For more information, click here, or contact Great River UOC Customer Support at 1-855-801-8440 or [email protected].
May 6, 2022: Boil Water Advisory Lifted for Hide-a-Way Hills (PWS ID# MS0540029)
On Monday, May 2, 2022, Great River UOC issued a Boil Water Advisory for all customers of Hide-a-Way Hills. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, Friday, May 6, 2022. For more information, click here, or contact Great River UOC Customer Support at 1-855-801-8440 or [email protected].
We’re Here For You
At Great River, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Mississippi Department of Environmental Protection to improve your wastewater systems so your community can count on its water resources for generations to come. Great River Utility Operating Company is regulated by the Mississippi Public Service Commission (PSC).
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-855-801-8440. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].
Your Utility Bill
Great River bills in arrears from the 15th of the previous month to the 14th of the current month. Accordingly, your bill will be generated during the third week, and mailed within the fourth week, of each calendar month. For example, you can expect the bill covering service between September 15th – October 14th to be mailed within the fourth week of October.
Bills are due on the 15th of the following month. For example, the bill covering service between September 15th – October 14th will be due November 15th. If applicable, late fees are assessed before the next billing cycle. At this time, billing rates will remain the same. If you have questions about your bill, call us at 1-855-801-8440, Monday-Friday from 8:00a.m.-5:00p.m., or leave us a message outside of business hours. You can also send us an email at [email protected].
The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Great River.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the amount charged to all customers for utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Paying Your Bill
Pay by Mail
Great River UOC does not accept cash payment. Please send a check or money order to: Great River Utility Operating Company, P.O. Box 790372, St. Louis MO 63179
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
- Late fee…10% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit flat fee of $2.25
- E-Check flat fee of $ 0.50
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1- 855-801-8440 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
Mississippi Public Service Commission
Great River Water Utility Operating Company is regulated by the Mississippi Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact the Mississippi Public Service Commission at: 601-961-5434.
Filing a Complaint with the Public Service Commission
Great River Water Utility Operating Company will work to resolve every problem as we investigate your complaint.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the Mississippi Public Service Commission.
We will not disconnect your service if you have a billing complaint pending before the Mississippi Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
The Department of Environmental Quality regulates operations of utilities, including Great River.