We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.

The Rental Assistance for Mississippians Program, or RAMP, is providing rent and utility financial assistance to eligible Mississippi renters. To view eligibility requirements and to apply, please visit https://ms-rampera.com/.

At Great River, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Mississippi Department of Environmental Protection to improve your wastewater systems so your community can count on its water resources for generations to come. Great River Utility Operating Company is regulated by the Mississippi Public Service Commission (PSC).


Current Advisories

September 27: Boil Water Advisory for Wellsgate (MS0360068)

On September 27, 2021, due to a water main break, Great River UOC is issuing a precautionary Boil Water Advisory for the Wellsgate community. For more, click here, or contact Customer Support at 1-855-801-8440.


September 23, 2021: Boil Water Advisory for Thrasher Point in Wellsgate Subdivision (MS0360068)

Due to a water main break and subsequent repairs, Great Rivers UOC is issuing a precautionary Boil Water Advisory for the Thrasher Point area of the Wellsgate Subdivision. For boiling guidelines, click here. For more, please contact Great River Customer Support at 1-855-801-8440 or at [email protected].


September 23: Boil Water Advisory Lift for Enid Lakes (MS0810016)

On Friday September 17, 2021 Great River UOC issued a Boil Water Advisory for customers of Enid Lakes. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, Thursday September 23, 2021. For more, click here, or contact Customer Support at 1-855-801-8440 or at [email protected]


September 2: Boil Water Advisory Lifted for Hide-a-Way Hills (MS0540029)

On Tuesday, August 31, 2021 Great River UOC issued a Boil Water Advisory for customers of Hide-a-Way Hills. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, Thursday September 2, 2021. For more details, click here or contact Customer Support at 1-855-801-8440 or at [email protected].

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service. 

Please contact our Customer Service department at 1-855-801-8440. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

Great River bills in arrears from the 15th of the previous month to the 14th of the current month. Accordingly, your sewer bill will be generated during the third week, and mailed within the fourth week, of each calendar month. For example, you can expect the bill covering service between September 15th – October 14th to be mailed within the fourth week of October.

Bills are due on the 15th of the following month. For example, the bill covering service between September 15th – October 14th will be due November 15th. If applicable, late fees are assessed before the next billing cycle. At this time, billing rates will remain the same. If you have questions about your bill, call us at 1-855-801-8440, Monday-Friday from 8:00a.m.-5:00p.m., or leave us a message outside of business hours. You can also send us an email at [email protected].

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Great River.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Water and/or Sewer Amount: This is the flat-rate amount charged to all customers for water and/or sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

 

Paying Your Bill

Pay by Mail
Send your payment to: P.O. Box 790372, St. Louis, MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1- 855-801-8440.

Fees

  • Late fee…10% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1- 855-801-8440 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Great River.

Mississippi Public Service Commission
Great River Water Utility Operating Company is regulated by the Mississippi Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact the Mississippi Public Service Commission at: 601-961-5434.

Filing a Complaint with the Public Service Commission
Great River Water Utility Operating Company will work to resolve every problem as we investigate your complaint.

If we cannot resolve the issue to your satisfaction, you may file a complaint with the Mississippi Public Service Commission.

We will not disconnect your service if you have a billing complaint pending before the Mississippi Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.

Complaints may be made by phone at 601-961-5434 or online by clicking here.

The Department of Environmental Protection regulates operations of utilities, including Great River.

Latest Posts

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6 days ago
Great River UOC

Did you know...

#WaterWednesday
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6 days ago
Great River UOC

Boil Water Advisory Lifted for Hide-a-Way Hills (MS0540029)

On Tuesday, August 31st, 2021 Great River UOC issued a Boil Water Advisory for customers of Hide-a-Way Hills. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water.

As such, the boil water advisory was lifted, Thursday September 2nd, 2021. For more info, please click here (bit.ly/3zvDN1G) or contact Customer Support at 1-855-801-8440 or at [email protected]
... See MoreSee Less

1 week ago
Great River UOC

September 21st: Temporary Service Outage then Boil Water Advisory for Enid Lakes (MS0810016)

To replace the booster pump at the water treatment facility, Great River UOC operators will be temporarily taking water service offline, beginning today, Tuesday September 21st at 10:00a.m., for approximately three (3) hours, ending at 1:00p.m. Upon restoring service, the Enid Lakes community’s precautionary Boil Water Advisory will still be in effect. For more info, please click here (bit.ly/3lHM3H2).

If you have questions concerning this matter or would like to receive future notifications, please contact Great River UOC Customer Support at 1-855-801-8440 or [email protected]
... See MoreSee Less

September 21st: Temporary Service Outage then Boil Water Advisory for Enid Lakes (MS0810016)

To replace the booster pump at the water treatment facility, Great River UOC operators will be temporarily taking water service offline, beginning today, Tuesday September 21st at 10:00a.m., for approximately three (3) hours, ending at 1:00p.m. Upon restoring service, the Enid Lakes community’s precautionary Boil Water Advisory will still be in effect. For more info, please click here (https://bit.ly/3lHM3H2).

If you have questions concerning this matter or would like to receive future notifications, please contact Great River UOC Customer Support at 1-855-801-8440 or support@greatriveruoc.com.

Comment on Facebook

Well I always see Enid on every what about Oakland, I live 2 miles from the lake and we have had problems since last week. We finally got water pressure back for 2 days and now we have no pressure again. You only bought our previous company a few weeks ago and we are already having problems. You want your money well we want water.

1 week ago
Great River UOC

9/18 Progress Update for Ongoing Boil Water Advisory for Enid Lakes (MS0810016)

Great River has determined that the brief outage that prompted the ongoing Boil Water Advisory for the Enid Lakes community was caused by a failed booster pump at the water treatment facility. Our onsite operators will be restoring partial service to Enid Lakes residents today, Saturday, September 18th. The booster pump is scheduled to be replaced on Monday, September 20th. The Boil Water Advisory is likely to be Lifted on Wednesday, September 22.

Between now and then we ask that customers conserve water as much as possible, as the system’s production capacity will be temporarily limited. Please continue to follow boiling guidelines listed here (bit.ly/3tO9hij), originally distributed yesterday evening to Great River’s website, social media, and to all customer email addresses we have on file.

We appreciate your patience and understanding in this matter as our licensed water professionals conduct this necessary work. Great River kindly asks that customers refrain from calling the Customer Support number to report low- to no-pressure, as these calls require operators to leave their work and pay an in-person visit to residents that have called in. We would also greatly appreciate it if you could spread this message to your neighbors.
... See MoreSee Less

9/18 Progress Update for Ongoing Boil Water Advisory for Enid Lakes (MS0810016)

Great River has determined that the brief outage that prompted the ongoing Boil Water Advisory for the Enid Lakes community was caused by a failed booster pump at the water treatment facility. Our onsite operators will be restoring partial service to Enid Lakes residents today, Saturday, September 18th. The booster pump is scheduled to be replaced on Monday, September 20th. The Boil Water Advisory is likely to be Lifted on Wednesday, September 22.

Between now and then we ask that customers conserve water as much as possible, as the system’s production capacity will be temporarily limited. Please continue to follow boiling guidelines listed here (https://bit.ly/3tO9hij), originally distributed yesterday evening to Great River’s website, social media, and to all customer email addresses we have on file.

We appreciate your patience and understanding in this matter as our licensed water professionals conduct this necessary work. Great River kindly asks that customers refrain from calling the Customer Support number to report low- to no-pressure, as these calls require operators to leave their work and pay an in-person visit to residents that have called in. We would also greatly appreciate it if you could spread this message to your neighbors.

Comment on Facebook

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