We’re Here For You
At Great River, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Mississippi Department of Environmental Protection to improve your wastewater systems so your community can count on its water resources for generations to come. Great River Utility Operating Company is regulated by the Mississippi Public Service Commission (PSC).
September 27: Boil Water Advisory for Wellsgate (MS0360068)
On September 27, 2021, due to a water main break, Great River UOC is issuing a precautionary Boil Water Advisory for the Wellsgate community. For more, click here, or contact Customer Support at 1-855-801-8440.
September 23, 2021: Boil Water Advisory for Thrasher Point in Wellsgate Subdivision (MS0360068)
Due to a water main break and subsequent repairs, Great Rivers UOC is issuing a precautionary Boil Water Advisory for the Thrasher Point area of the Wellsgate Subdivision. For boiling guidelines, click here. For more, please contact Great River Customer Support at 1-855-801-8440 or at [email protected].
September 23: Boil Water Advisory Lift for Enid Lakes (MS0810016)
On Friday September 17, 2021 Great River UOC issued a Boil Water Advisory for customers of Enid Lakes. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, Thursday September 23, 2021. For more, click here, or contact Customer Support at 1-855-801-8440 or at [email protected]
September 2: Boil Water Advisory Lifted for Hide-a-Way Hills (MS0540029)
On Tuesday, August 31, 2021 Great River UOC issued a Boil Water Advisory for customers of Hide-a-Way Hills. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, Thursday September 2, 2021. For more details, click here or contact Customer Support at 1-855-801-8440 or at [email protected].
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-855-801-8440. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].
Your Utility Bill
Great River bills in arrears from the 15th of the previous month to the 14th of the current month. Accordingly, your sewer bill will be generated during the third week, and mailed within the fourth week, of each calendar month. For example, you can expect the bill covering service between September 15th – October 14th to be mailed within the fourth week of October.
Bills are due on the 15th of the following month. For example, the bill covering service between September 15th – October 14th will be due November 15th. If applicable, late fees are assessed before the next billing cycle. At this time, billing rates will remain the same. If you have questions about your bill, call us at 1-855-801-8440, Monday-Friday from 8:00a.m.-5:00p.m., or leave us a message outside of business hours. You can also send us an email at [email protected].
The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Great River.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Water and/or Sewer Amount: This is the flat-rate amount charged to all customers for water and/or sewer utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
Paying Your Bill
Pay by Mail
Send your payment to: P.O. Box 790372, St. Louis, MO 63179. Please include your account number on all correspondence.
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
- Late fee…10% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit flat fee of $2.25
- E-Check flat fee of $ 0.50
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1- 855-801-8440 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Great River.
Mississippi Public Service Commission
Great River Water Utility Operating Company is regulated by the Mississippi Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact the Mississippi Public Service Commission at: 601-961-5434.
Filing a Complaint with the Public Service Commission
Great River Water Utility Operating Company will work to resolve every problem as we investigate your complaint.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the Mississippi Public Service Commission.
We will not disconnect your service if you have a billing complaint pending before the Mississippi Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
The Department of Environmental Protection regulates operations of utilities, including Great River.