We’re Here For You

We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a phone call to arrange a payment plan and avoid disconnection or late fees.


At Indian Hills, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Missouri Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. Indian Hills Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).

Click here to learn about the challenges and improvements made to the Indian Hills system by CSWR.


Current Advisories

Boil Water Advisory Lifted for Sections G and I (PWS ID# MO6036052)

On Monday, July 19, 2021, Indian Hills UOC issued a Boil Water Advisory for Sections G and I. Bacteriological samples collected in the affected area are safe. As such, the boil water advisory is being lifted today, July 21, 2021. Sections G and I include the following addresses:

  • All Cree Road
  • All Kiowa
  • 1200 – 1359 Lakeshore Drive
  • 1364 – 1674 Lakeshore Drive
  • All Pawnee Drive
  • 1401 – 1447 Sequoya Road
  • All Shawnee Road
  • All Osage Street
  • All Yaqui Trail

Customers are advised to do the following:

  • Flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets.
  • Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance.
  • Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification. Any customer who notices colored or odorous water or has any questions concerning this notification should contact Indian Hills UOC Customer Support at 1-866‐747‐0493 or [email protected].


Boil Water Advisory in Effect for Lakeshore Drive Between Hickory and Squaw

On Tuesday, March 2, 2021, due to a main break, residents on Lakeshore Drive between Hickory and Squaw have been placed on a Boil Water Advisory.

The advisory is currently in effect and will remain in effect until water sample results indicate that no contamination is present. Signs were placed in the neighborhood and customers who have given us an email address will be notified presently.

We will notify you when the boil advisory is lifted. Please notify your neighbors and anyone who may be at risk. To receive future notifications, please send your email address to: [email protected].

GENERAL BOIL WATER INFORMATION:

Anyone served by the affected public water system should observe the following precautions:

  • Boil water vigorously for three minutes prior to use for cooking or drinking.
  • Disinfect food contact surfaces (including silverware, dishes, baby bottles, etc.) by immersing them for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
  • Dispose of ice cubes and remake with water that has been boiled
  • Continue boiling all water that is to be used for cooking or drinking until the cause of the contamination has been found and corrected.
  • Water used for bathing does not need to be boiled.
  • LET WATER COOL SUFFICIENTLY BEFORE DRINKING (approximately 110 degrees F)

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866‐747‐0493. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

SAFHR Renter Utility Payment Assistance

The Missouri Housing Development Commission is providing rent and utility financial assistance to eligible Missouri renters. To view eligibility requirements and to apply, please visit www.mohousingresources.com/safhr.

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Indian Hills.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

Paying Your Bill

Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-866‐747‐0493.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866‐747‐0493 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Indian Hills.

CSWR Cares

COVID Utility Assistance Information

If you can’t afford to pay your home heating or cooling bill, you may be eligible to get help through the Low Income Home Energy Assistance Program (LIHEAP).

This program can help you in two ways: Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).

  1. Energy Assistance (EA) helps you with a one-time payment for your primary heating bills from November through March.
  2. The Energy Crisis Intervention Program (ECIP) helps pay your fuel bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.

Learn more here about getting help with your energy bills.

Missouri Public Service Commission

Indian Hills Utility Operating Company is regulated by the Missouri Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Missouri Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Learn More About Indian Hills

Indian Hills Utility Operating Company — Transformation

Latest Posts

3 days ago
Indian Hills UOC

🛑 BOIL WATER ADVISORY LIFTED🛑

UPDATED (07/21/2021)

The Boil Water Advisory for Sections G and I of Indian Hills has been lifted. For a full list of areas in Section G and I, please visit: www.centralstateswaterresources.com/indian-hills/
... See MoreSee Less

2 weeks ago
Indian Hills UOC

🛑 SCHEDULED SERVICE OUTAGE🛑

EFFECTIVE (07/14/2021)

Select customers in sections G and I will experience a temporary service outage beginning Wednesday, July 14 at 9:00 a.m., lasting approximately three (3) hours until 12:00 p.m. Upon restoring service, a Boil Water Advisory will be in effect.

Sections G and I include the following addresses:

•All Cree Road
•All Kiowa
•1200 – 1359 Lakeshore Drive
•1364 – 1674 Lakeshore Drive
•All Pawnee Drive
•1401 – 1447 Sequoya Road
•All Shawnee Road
•All Osage Street
•All Yaqui Trail

For more information, please visit: www.centralstateswaterresources.com/indian-hills/
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2 weeks ago
Indian Hills UOC

Did you know... 🤔

#WaterFacts💧
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3 weeks ago
Indian Hills UOC

🛑 BOIL ORDER LIFTED🛑

UPDATED (07/02/2021)

The Boil Water Advisory for sections I and J of Indian Hills has been lifted. Please flush all water lines for at least five (5) minutes before resuming normal use.

For more information, please visit: www.centralstateswaterresources.com/indian-hills/
... See MoreSee Less