We’re Here For You
We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a phone call to arrange a payment plan and avoid disconnection or late fees.
Central States Water Resources, Inc. through its subsidiary Indian Hills Utility Operating Company Inc. in April of 2016 acquired the water and wastewater utility assets of the Indian Hills subdivision outside of Cuba, MO.
Click here to learn about the challenges and improvements made to the Indian Hills system by CSWR.
Need Emergency Maintenance Service?
As a valued Customer you will now have access to qualified operations and maintenance professionals during business hours regarding any water service issue such as service disruption. We also have 24hr emergency on call services available anytime to deal with major utility issues.
For any emergency maintenance issue, contact:
In an emergency situation after business hours this number will be answered.
BOIL WATER ADVISORY LIFTED:
The area affected was: Zone C: All Squaw Drive and 449-701 Lakeshore Drive
To Whom It May Concern: Indian Hills Utility Operating Company has lifted the boil water advisory for Indian Hills Subdivision (Public Water System ID #MO6036052.) The system is located in Crawford County near Cuba, Missouri.
The advisory is being lifted today, December 9, 2020. Samples collected were safe.
To assure that possible contamination is removed from plumbing, all customers should flush all the water lines in their home by operating all water faucets (both hot and cold) and flushing toilets. Any customer who notices colored or odorous water should report this to the water system official listed below or to the MO DNR.
For information, call 866-747-0493 or contact the Missouri Department of Natural Resources at 573-368-7344.
Indian Hills Utility Operating Company Inc.
PRECAUTIONARY BOIL WATER ADVISORY is LIFTED for: Zone C: All of Squaw Drive
BOIL ADVISORY FOR PLANNED MAINTENANCE 12/08/20
Please be aware that on Tuesday, December 8th, 2020 at 8:00am your water service may experience an interruption. This notice is to inform you that if your water pressure is off at any time during this period, please use boil notice precautions. We will make every effort to avoid this possibility, but we want you to be aware that it may occur.
This is due to required maintenance for the system at this time.
The area affected is: Indian Hills, Zone C: All Squaw Drive and 449-701 Lakeshore Drive
Please note there will be a Boil Advisory in affect once water is restored to your area.
GENERAL BOIL WATER INFORMATION
Anyone served by the affected public water system should observe the following precautions:
- Boil water vigorously for three minutes prior to use for cooking or drinking.
- Disinfect food contact surfaces (dishes) by immersing them for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
- Dispose of ice cubes and remake with water that has been boiled.
- Continue boiling all water that is to be used for cooking or drinking until the cause of the contamination has been found and corrected.
- Water used for bathing does not need to be boiled.
- LET WATER COOL SUFFICIENTLY BEFORE DRINKING (approximately 110 degrees F).
Paying Your Bill
Please remit future water utility payments to:
Indian Hills Utility Operating Company, Inc.
P.O. Box 790379
Saint Louis, MO 63179
You will receive your water bill in a monthly postcard format. Customer Support is available for questions about your bill or account status. Your account information is included on the bill postcard for reference.
- Use a credit card, debit card, or electronic bank payment; you may also set up auto-pay for monthly withdrawals from your bank account.
- Set up an on-line account by choosing “Create New Account” – enter your account number, your email address, and the code from your bill. Follow the prompts.
- To make a one-time on-line payment – choose “Pay Now,” enter your account number and the last name on your account. Follow the prompts.
Support office hours are 8am-5pm Monday through Friday with 24hr message services.
Questions About Your Bill?
COVID Utility Assistance Information
If you can’t afford to pay your home heating or cooling bill, you may be eligible to get help through the Low Income Home Energy Assistance Program (LIHEAP).
This program can help you in two ways: Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).
- Energy Assistance (EA) helps you with a one-time payment for your primary heating bills from November through March.
- The Energy Crisis Intervention Program (ECIP) helps pay your fuel bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.