We’re Here For You
We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a phone call to arrange a payment plan and avoid disconnection or late fees.
Central States Water Resources, Inc. through its subsidiary Indian Hills Utility Operating Company Inc. in April of 2016 acquired the water and wastewater utility assets of the Indian Hills subdivision outside of Cuba, MO.
Click here to learn about the challenges and improvements made to the Indian Hills system by CSWR.
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866‐747‐0493. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]
BOIL WATER ADVISORY
The area affected is: Lakeside Drive (Section B)
Due to a water main break and loss of water pressure, Indian Hills UOC is issuing a precautionary boil water advisory for customers on Lakeside Drive (Section B) of the Indian Hills subdivision which goes into effect on Thursday April 8, 2021 at 10:45 am.
Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:
To ensure destruction of all harmful bacteria and other microbes, water used for human consumption (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
- Bring water to a rolling boil (≤212° F) for three (3) minutes.
- Let water cool sufficiently (≥110° F) prior to use.
- In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
Customers are also encouraged to observe the following precautions:
- Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
- Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.
When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.
Please share this information with others who drink the water and may not have directly received this notification.
If you have questions concerning this matter or would like to receive future notifications, you may contact Indian Hills UOC customer experience at 1-866-747-0493 or [email protected]
BOIL WATER ADVISORY
The area affected is: Lakeshore Drive between Hickory and Squaw
On Tuesday, March 2, 2021, due to a main break, residents on Lakeshore Drive between Hickory and Squaw have been placed on a Boil Water Advisory.
The advisory is currently in effect and will remain in effect until water sample results indicate that no contamination is present. Signs were placed in the neighborhood and customers who have given us an email address will be notified presently.
We will notify you when the boil advisory is lifted. Please notify your neighbors and anyone who may be at risk. To receive future notifications, please send your email address to: [email protected].
GENERAL BOIL WATER INFORMATION:
Anyone served by the affected public water system should observe the following precautions:
- Boil water vigorously for three minutes prior to use for cooking or drinking.
- Disinfect food contact surfaces (including silverware, dishes, baby bottles, etc.) by immersing them for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
- Dispose of ice cubes and remake with water that has been boiled
- Continue boiling all water that is to be used for cooking or drinking until the cause of the contamination has been found and corrected.
- Water used for bathing does not need to be boiled.
- LET WATER COOL SUFFICIENTLY BEFORE DRINKING (approximately 110 degrees F)
Paying Your Bill
Please remit future water utility payments to:
Indian Hills Utility Operating Company, Inc.
P.O. Box 790379
Saint Louis, MO 63179
You will receive your water bill in a monthly postcard format. Customer Support is available for questions about your bill or account status. Your account information is included on the bill postcard for reference.
- Use a credit card, debit card, or electronic bank payment; you may also set up auto-pay for monthly withdrawals from your bank account.
- Set up an on-line account by choosing “Create New Account” – enter your account number, your email address, and the code from your bill. Follow the prompts.
- To make a one-time on-line payment – choose “Pay Now,” enter your account number and the last name on your account. Follow the prompts.
Support office hours are 8am-5pm Monday through Friday with 24hr message services.
Questions About Your Bill?
COVID Utility Assistance Information
If you can’t afford to pay your home heating or cooling bill, you may be eligible to get help through the Low Income Home Energy Assistance Program (LIHEAP).
This program can help you in two ways: Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).
- Energy Assistance (EA) helps you with a one-time payment for your primary heating bills from November through March.
- The Energy Crisis Intervention Program (ECIP) helps pay your fuel bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.