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Current Advisories
Customer Service Boil Water Lift – Limestone Water 09/12/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Aqua Utilities, TN0000948
Service Area Affected: Preserve blvd, past Arborwood Ln
Lift Date: 09/12/2022
Original Advisory Date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-723-2450 (Limestone Water)

__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Limestone Water 09/08/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Aqua Utilities, TN0000948
Service Area Affected: Preserve Blvd, past Arborwood Ln
Reason for Advisory: Main break
Start date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-723-2450 (Limestone Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

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We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available.
See more here

The state of Tennessee has several programs that provide rent and utility financial assistance for eligible Tennessee renters. To view eligibility requirements and to apply, please visit https://www.rentalassistance.us/state/tennessee and enter your county or zip code on the right side of the page.

At Limestone Water, we are committed to bringing you safe, reliable water and/or wastewater today, and every day, 365 days a year.

We are working with the Tennessee Department of Environmental Protection to improve your water and wastewater systems so your community can count on its water resources for generations to come. Limestone Water Utility Operating Company is regulated by the Tennessee Department of Environment and Conservation.


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service. 

Please contact our Customer Service department at 1-855-723-2450. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Limestone Water.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
Send your payment to: Limestone Water, P.O. Box 676388, Dallas, TX 75267. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-723-2450.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-723-2450 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Limestone Water .

Tennessee Public Utility Commission
Limestone Water Utility Operating Company is regulated by the Tennessee Public Utility Commission.

This information is being provided in accordance with PUC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PUC review the unresolved issue.

You may contact your Tennessee Public Utility Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

You may contact the Tennessee Public Utility Commission at:

502 Deaderick Street, 4th Floor
Nashville, Tennessee 37243
Phone: 615-741-2904 Fax: 615-741-8953

Filing a Complaint with the Public Utility Commission
Limestone Water Utility Operating Company will work to resolve every problem as we investigate your complaint.

If we cannot resolve the issue to your satisfaction, you may file a complaint with the Tennessee Public Utility Commission.

We will not disconnect your service if you have a billing complaint pending before the Public Utility Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.

Latest Posts

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19 hours ago
Limestone Water UOC

Have you registered for the Customer Portal? Our new online service platform lets you see statements, make payments and view your account history. Register here ➡️ cswr.authoritypay.com

Having trouble registering? Please call us at 1-855-723-2450 or click this guide: bit.ly/3q7NJfs
... See MoreSee Less

Have you registered for the Customer Portal? Our new online service platform lets you see statements, make payments and view your account history. Register here ➡️ cswr.authoritypay.com

Having trouble registering? Please call us at 1-855-723-2450 or click this guide: https://bit.ly/3q7NJfs

Have you checked your gutters for standing water? It’s a common problem that can cause flooding, mold, pest infections and foundational damage. Protect your home by keeping gutters clear.

#hometips #standingwater
... See MoreSee Less

Have you checked your gutters for standing water? It’s a common problem that can cause flooding, mold, pest infections and foundational damage. Protect your home by keeping gutters clear.

#hometips #standingwater
2 weeks ago
Limestone Water UOC

As the seasons change, so will your water usage. Follow these tips for conserving water in Fall:

💧 Cut back on watering plants, especially in the evening.
💧 Sweep driveways and other paved surfaces. Don’t hose them down.
💧 Use the garbage disposal sparingly, and consider composting food scraps instead.

How will you decrease your water usage now that summer is ending?
... See MoreSee Less

As the seasons change, so will your water usage. Follow these tips for conserving water in Fall:

💧 Cut back on watering plants, especially in the evening.
💧 Sweep driveways and other paved surfaces. Don’t hose them down.
💧 Use the garbage disposal sparingly, and consider composting food scraps instead.

How will you decrease your water usage now that summer is ending?
2 weeks ago
Limestone Water UOC

Sept 12th Customer Service Boil Water Lift – Aqua Utilities, TN0000948

Type of Advisory: Boil Order Lift
System Name and WSID#: Aqua Utilities, TN0000948
Service Area Affected: Preserve blvd, past Arborwood Ln
Lift Date: 09/12/2022
Original Advisory Date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-723-2450 (Limestone Water)

For more information, please visit our website: loom.ly/_gKadcQ
... See MoreSee Less

Sept 12th Customer Service Boil Water Lift – Aqua Utilities, TN0000948

Type of Advisory: Boil Order Lift
System Name and WSID#: Aqua Utilities, TN0000948
Service Area Affected: Preserve blvd, past Arborwood Ln
Lift Date: 09/12/2022
Original Advisory Date: 09/08/2022
Support Email: support@limestonewateruoc.com
Support Phone: 1-855-723-2450 (Limestone Water)

For more information, please visit our website: https://loom.ly/_gKadcQ
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NEW ONLINE SERVICE PLATFORM

We have a new Online Service Platform! Registering in our Customer Portal allows you to view your account history, see your statements, make payments, view Alerts, and access important information

  • Please register here: Customer Portal
  • If you’ve attempted to register and are experiencing difficulties, please click here
  • For information on How to Read your Bill, click here

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