We’re Here For You

We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please reach out to us by Nov. 30 to arrange a payment plan and avoid disconnection or late fees.


At Magnolia Water, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Louisiana Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come.
Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

Need Emergency Maintenance Service?

As a valued Customer you will now have access to qualified operations and maintenance professionals during business hours regarding service disruption. We also have 24hr emergency on call services available anytime to deal with major utility issues.

For any emergency maintenance issue, contact:
1-855-643-8152
In an emergency situation after business hours this number will be answered.

Current Advisories

BOIL WATER ADVISORY LIFTED: 

The area affected was:  Port Louis

Magnolia water Utility Operating Company has lifted the boil water advisory for Port Louis

Samples collected were safe.

To assure that possible contamination is removed from plumbing, all customers should flush all the water lines in their home by operating all water faucets (both hot and cold) and flushing toilets. 

To receive future notifications, please send your email address to: support@magnoliawateruoc.com

If you have questions, call 855-643-8152 Monday – Friday 8:00 am – 5:00 pm or visit our website at https://www.centralstateswaterresources.com/magnolia-water/ or Facebook at https://www.facebook.com/MagnoliaWater/ or send a message on Twitter to https://twitter.com/MagnoliaUOC.

BE ADVISED:

PRECAUTIONARY BOIL WATER ADVISORY is LIFTED.

 

Localized

BOIL WATER ADVISORY IN EFFECT

Wednesday November 11, 2020, due to repairs in the area Bel Aire Subdivision, homes and buildings that fall in 6400-6429 Lauren Drive as well as 6500 and 6501 Lauren Drive will be on a Boil Water Advisory until further notice.

The boil water advisory takes effect on Wednesday November 11, 2020 and will remain in effect until water sample results indicate that no contamination is present. Please notify your neighbors and anyone who may be at risk.

We will be testing the water and will advise you when the water is safe to drink. Please allow for an additional day for test results to come back due to the holiday today.

To receive future notifications, please send your email address to:  support@magnoliawateruoc.com

Information updates can be found at:  MagnoliaWaterUOC.com – pull down the tab that says ‘Current Advisories’.

GENERAL BOIL WATER INFORMATION

Anyone served by the affected public water system should observe the following precautions:

  • Boil water vigorously for three minutes prior to use for cooking or drinking.
  • Disinfect food contact surfaces (dishes) by immersing them for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
  • Dispose of ice cubes and remake with water that has been boiled.
  • Continue boiling all water that is to be used for cooking or drinking until the cause of the contamination has been found and corrected.
  • Water used for bathing does not need to be boiled.
  • LET WATER COOL SUFFICIENTLY BEFORE DRINKING (approximately 110 degrees F)

BE ADVISED:

PRECAUTIONARY BOIL WATER ADVISORY IN EFFECT

Storm Prep for Magnolia Systems

With hurricane season upon us, Magnolia Water UOC remains committed to delivering safe and reliable water and wastewater service to you year-round. We are prepared for the current and incoming storms. Here are the highlights of what we are doing to keep your services functioning:

Our crews are “storm hardening” all water systems. This means:

  • More than adequate chlorine supplies are at all sites & are secured from any impacts of the storms.
  • All systems are locked down & any loose materials have been removed from the sites.  The generators are sufficiently fueled & have been checked for proper operation.
  • All water systems have automatic switchover generators OR have a portable power source available for dispatch in the event of a power outage.

Our crews are preparing the sewer systems as much as possible, including:

  • More than adequate chlorine supplies available to handle the impacts of the storm
  • Personnel are prepared to move the plants into storm mode (low air) in the event of major infiltration into the plant from stormwater
  • All systems are locked down & all loose materials have been removed from site or secured to prevent any impact from high winds.
  • We will monitor lift stations closely and be prepared to deploy backup power in the event of an outage

Preparation for Hurricane Season

As Hurricane season progresses, we urge our customers to stay informed about Storm locations and paths. Here are ways you can prepare yourself and loved ones for what is to come:

  • Identify and familiarize yourself with local evacuation routes. Visit your parish website for information specific to your area
  • Stay tuned to local radio stations during storm events If authorities recommend evacuation, LEAVE! Do not endanger your family or yourself by staying in a potentially life-threatening situation.
  • Prepare for an emergency. Some items to prepare could be: a supply of water for drinking & cooking (1 gallon per day per person) stored in sealed, unbreakable containers, non-perishable food supplies, first aid kit & prescription medicine, battery powered radio & flashlight with extra batteries, and credit cards & cash in case of emergencies.
  • Fill your vehicles with fuel prior to the issuance of storm warnings. Remember, lines are usually long at gas stations if you wait until warnings are issued by authorities.
  • Make arrangements for family pets. Remember, some places are not pet-friendly!
  • When Hurricane Watches are issued for your area, be sure to secure all lawn furniture and/or loose material outdoors, tape or board windows and move valuables to upper floors.
  • When planning to evacuate your home, you should SHUT OFF WATER and other utilities. Use the shut-off valve on the outside of your home to tum the water off. Contact your local providers for information on electricity and/or natural gas preparation.
  • Lock up your home and take spare keys to vehicles with you.
  • Take important papers with you such as insurance documents, family pictures, medical information and social security cards.
  • Leave early in daylight if possible and travel planned evacuation routes for your safety.
  • Before returning to your home after a storm, or after authorities have issued reentry information, please check our website -   https://procentralsta.wpengine.com/magnolia-water/-  to make sure your water and sewer services are operational. Remember, we have backup water supply during storm events, but many areas will be without sewer services until power is restored to our lift stations and treatment plants.
  • Use caution when reentering your home. Check for damaged pipes and/or appliances before restoring water service to your home. Check for damaged or broken power lines, gas lines or other hazards in your area before restoring utilities to your home.
  • If you have reentered your home, and SEWER services have not been restored, please remember to stop all drains from the home including toilets, bathtubs and sinks. If power has not been restored to our lift stations and treatment plants, you may experience a sewer back-up in your home if you use your drains.

If you do not have web access during or after storm events, call our toll free number at 855-643-8152. Our answering service will be operational and ready to help.

Hurricane Updates and Information

Attention Magnolia Water Customers

As Hurricane Zeta cleanup efforts are underway, we’d like to update you on our plans to restore your service and clean the areas with storm-related sewer overflow.

We have three dedicated crews who are focused specifically on areas most impacted by the storms and power outages. We are resetting and pumping lift stations to ensure the treatment plants are functional, removing storm debris and cleaning any areas affected by sewer overflows.

The service areas being addressed by these cleanup crews are:

Eden Isles – Our focus is on a pump station review and debris cleanup.

Monterey & Grand Palms 

  • We’re focusing on pump stations and treatment plants. Please be aware that in these areas, the damage and outages during the storm have resulted in the plants having greater odor than usual.
  • As power is restored, you may notice an increase in odor from the sewer plant. We are working to stabilize the biomass, which will return the treatment plant to normal operating conditions.
  • Cleanup efforts are underway for removal of sewer debris and treatment of the affected areas.

Greenleaves (all subdivisions/areas) – our focus is on pump station review and debris cleanup starting on Longview Drive and Ponderosa Place. We are reviewing all areas as well.

In addition, power is not yet restored to Autumn Haven Subdivision and the I-59 service areas. We have onsite generators and are deploying pump trucks to ensure the sewer system keeps flowing. No interruption to water service had occurred, or is anticipated.

We will continue to update you with our post-storm efforts.

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

Paying Your Bill

Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-643-8152,

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Magnolia Water.

Louisiana Public Service Commission

Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Louisiana Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

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