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Current Advisories
Customer Service Boil Water Notice – Magnolia Water 09/26/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Evangeline Oaks, LA1015009
Service Area Affected: All
Reason for Advisory: Water main repair
Start date: 09/26/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Magnolia Water 09/26/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: All
Reason for Advisory: Break in water main requiring emergency repair
Start date: 09/26/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/26/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Mechanical failure at treatment plant
Start date: 09/26/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 09/23/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: ALL
Lift Date: 09/23/2022
Original Advisory Date: 09/21/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/21/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Lost chlorine residual due to equipment failure
Start date: 09/21/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 09/21/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Eden Isles, LA1103013
Service Area Affected: All homes from 122 to 236 Lakeview Dr (odd & even #s)
Lift Date: 09/21/2022
Original Advisory Date: 09/20/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/20/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Eden Isles, LA1103013
Service Area Affected: All homes from 122-236 Lakeview Dr
Reason for Advisory: Replace fire hydrant
Start date: 09/20/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Magnolia Water 09/18/2022

Type of Advisory: Planned Service Outage w/ Boil Order
System Name and WSID#: Eden Isles, LA1103013
Service Area Affected: 122 to 236 Lakeview Drive (odd & even numbered homes)
Reason for Advisory: Replace a broken fire hydrant
Start date: 09/20/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 5 hours
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 09/15/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Dixie Garden, LA1017075
Service Area Affected: ALL
Lift Date: 09/15/2022
Original Advisory Date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 09/14/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: ALL
Lift Date: 09/14/2022
Original Advisory Date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Boil Water Advisory Lift Rescinded for Magnolia Water UOC, Dixie Gardens (PWS ID # LA1017075)

On September 13th, 2022, Magnolia Water UOC issued a Boil Water Advisory Lift for Dixie Garden residents that was to begin today, September 13th, 2022. This notice was issued in error. As such, the Boil Water Advisory lift is being rescinded and the Boil Water Advisory is still in effect until further notice.

Magnolia Water UOC apologizes for any inconvenience this may have caused. If you have questions concerning this matter or would like to receive future notifications, you may contact Magnolia Water UOC Customer Support at 1-855-643-8152 or [email protected]

Customer Service Boil Water Lift – Magnolia Water 09/13/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Dixie Garden Kings Hwy, LA1017087
Service Area Affected: ALL
Lift Date: 09/13/2022
Original Advisory Date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 09/13/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Dixie Garden, LA1017075
Service Area Affected: ALL
Lift Date: 09/13/2022
Original Advisory Date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/08/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Homeland Heights, LA 1103072
Service Area Affected: All
Reason for Advisory: System infrastructure, pressure dropped below 20 psi
Start date: 09/08/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 09/07/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Monterey, LA1103148
Service Area Affected: Orient Street
Lift Date: 09/07/2022
Original Advisory Date: 09/02/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/02/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: All
Reason for Advisory: Purchased water system, water provider is under a BWA
Start date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/02/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Monterey, LA1103148
Service Area Affected: 862, 851, 852, 842, 832, 831, 821, 822, 811, 802, 801 & 812 Orient Street
Reason for Advisory: Boring crew has hit 8" water main at 831 Orient Street
Start date: 09/02/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/o Boil Order – Magnolia Water 09/02/2022

Type of Advisory: Planned Service Outage w/o Boil Order
System Name and WSID#: Meadows [Belair], LA1103106
Service Area Affected: To approximately thirty (30) homes along Royal Drive & Royal 18th Drive (this involves all homes on these two (2) streets) on the Meadows Water System.
Reason for Advisory: Water Main leak repair.
Start date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.
Customer Service: Planned Service Outage w/o Boil Order – Magnolia Water 09/02/2022

Type of AdvisoryPlanned Service Outage w/o Boil Order
System Name and WSID#: Meadows [Belair], LA1103106
Service Area Affected: To approximately thirty (30) homes along Royal Drive & Royal 18th Drive (this involves all homes on these two (2) streets) on the Meadows Water System.
Reason for Advisory: Water Main leak repair.
Start date: 09/06/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________
After water service is restored, turn on all taps in your residence (hot and cold) and run them for 2-3 minutes to remove air bubbles. You will not need to boil your water or take any additional precautions.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you notice discolored or odorous water after service has been restored, or if you have questions concerning this matter, please contact customer support via the phone number and email above.
Customer Service Boil Water Lift – Magnolia Water 09/02/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Spring Creek, LA1049028
Service Area Affected: All
Lift Date: 09/02/2022
Original Advisory Date: 08/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/01/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Dixie Garden Kings Hwy, LA1017087
Service Area Affected: All
Reason for Advisory: Purchased water system, water provider is under a BWA
Start date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 09/01/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Dixie Garden, LA1017075
Service Area Affected: ALL
Reason for Advisory: Purchased water system, provider is under BWA
Start date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/26/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: All
Lift Date: 08/26/2022
Original Advisory Date: 08/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/26/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Spring Creek, LA1049028
Service Area Affected: All
Lift Date: 08/26/2022
Original Advisory Date: 08/24/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/24/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Homeland Heights, LA 1103072
Service Area Affected: All
Lift Date: 08/24/2022
Original Advisory Date: 08/19/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 08/23/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Spring Creek, LA1049028
Service Area Affected: All
Reason for Advisory: Low pressure event
Start date: 08/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 08/23/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: All
Reason for Advisory: Repairs to break in main line
Start date: 08/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/23/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Bleu Lake Hills, LA1103132
Service Area Affected: Tartan Trace
Lift Date: 08/23/2022
Original Advisory Date: 08/19/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 08/19/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Bleu Lake Hills, LA1103132
Service Area Affected: Tartan Trace Dr
Reason for Advisory: Main line repair
Start date: 08/19/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

The Landings Maintenance Activity Advisory 8/18/2022

Dear Magnolia Water Customer:

As part of our ongoing commitment to service The Landings community, Magnolia Water is performing maintenance on your wastewater system. This activity is scheduled to finish by the end of this month.

We assure you that any increase in noise or foot traffic you may notice as a result of this maintenance activity will be temporary, and we ask for your patience as we work to deliver you a safer, more reliable infrastructure and quality service experience.

If you have any questions about this scheduled activity or any related service concern, please contact our Customer Service department Monday through Friday from 7:00am to 7:00pm, at 855-643-8152 or email us at [email protected].

Thank you,

Magnolia Water Utility Company

__________

Customer Service Boil Water Lift – Magnolia Water 08/18/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Monterey, LA1103148
Service Area Affected: 1509, 1515 & 1605 Soult Street; 605 to 1150 Labarre Street, 1500 to 1581 Cherry Ridge Ct; 803 to 933 Destin Street; 802 to 862 Orient Street; 1241 to 1504 Molitar Street; 806 to 866 McCruise Street; 806 to 867 Dupard Street; 839 to 939 McNamara Street and 1100 to 1368 Rapatel Street, Unincorporated squares of Mandeville.
Lift Date: 08/18/2022
Original Advisory Date: 08/16/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 08/16/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Monterey, LA1103148
Service Area Affected: 1509, 1515 & 1605 Soult Street; 605 to 1150 Labarre Street, 1500 to 1581 Cherry Ridge Ct; 803 to 933 Destin Street; 802 to 862 Orient Street; 1241 to 1504 Molitar Street; 806 to 866 McCruise Street; 806 to 867 Dupard Street; 839 to 939 McNamara Street and 1100 to 1368 Rapatel Street, Unincorporated squares of Mandeville.
Reason for Advisory: Contractor hit water main
Start date: 08/16/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/11/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Dixie Garden, LA1017075
Service Area Affected: All
Lift Date: 08/11/2022
Original Advisory Date: 08/09/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/10/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Jones Rolling Ridge, LA1017029
Service Area Affected: All
Lift Date: 08/10/2022
Original Advisory Date: 08/05/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service: Planned Service Outage w/ Boil Order – Magnolia Water 08/09/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order
System Name and WSID#: Dixie Garden, LA1017075
Service Area Affected: All
Reason for Advisory: Water will be off to install new sample tap
Start date: 08/09/2022
Approx. start time of the outage: 10:30 am
Approx. duration of the outage: 1 hour
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – Magnolia Water 08/09/2022
Type of AdvisoryBoil Order Lift
System Name and WSID#: Western Utilities, LA1073097
Service Area Affected: All
Lift Date: 08/09/2022
Original Advisory Date: 08/04/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 08/05/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Jones Rolling Ridge, LA1017029
Service Area Affected: ALL
Reason for Advisory: Repairs are being made to a valve.
Start date: 08/05/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – Magnolia Water 08/04/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Western Utilities, LA1073097
Service Area Affected: ALL
Reason for Advisory: The well loss pressure due to electrical issues. Residents will continue to have water through a different connection.
Start date: 08/04/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.

The Louisiana Emergency Rental Assistance Program is providing rent and utility financial assistance to eligible Louisiana renters. To view eligibility requirements and to apply, please visit https://www.lastaterent.com/Please note: residents of the following Parishes- Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans, and St. Tammany- will be guided to a program specific to each parish.

St. Tammany Rental Assistance Program (STRAP)

The St. Tammany Government has authorized funding from the CARES Act for utility payment assistance for residents of St. Tammany Parish. For more information including eligibility requirements and program contact information, please click here.


At Magnolia Water, we are committed to bringing you safe, reliable water and/or wastewater services today, and every day, 365 days a year.

We are working with the Louisiana Department of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-855-643-8152. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
Magnolia Water UOC does not accept cash payment. Please send a check or money order to: Magnolia Water, P.O. Box 676427, Dallas TX 75267. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-643-8152.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Louisiana Public Service Commission

Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Louisiana Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

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18 hours ago
Magnolia Water UOC

Have you registered for the Customer Portal? Our new online service platform lets you see statements, make payments and view your account history. Register here ➡️ cswr.authoritypay.com

Having trouble registering? Please call us at 1-855-643-8152 or click this guide: bit.ly/3q7NJfs
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Have you registered for the Customer Portal? Our new online service platform lets you see statements, make payments and view your account history. Register here ➡️ cswr.authoritypay.com

Having trouble registering? Please call us at 1-855-643-8152 or click this guide: https://bit.ly/3q7NJfs
22 hours ago
Magnolia Water UOC

Sept 26th Customer Service Boil Water Notice – Evangeline Oaks, LA1015009

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Evangeline Oaks, LA1015009
Service Area Affected: All
Reason for Advisory: Water main repair
Start date: 09/26/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: loom.ly/zk6oT7s
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Sept 26th Customer Service Boil Water Notice – Evangeline Oaks, LA1015009

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Evangeline Oaks, LA1015009
Service Area Affected: All
Reason for Advisory: Water main repair
Start date: 09/26/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: https://loom.ly/zk6oT7s
23 hours ago
Magnolia Water UOC

Sept 26th Customer Service Boil Water Notice – Wildwood South, LA1017042

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: All
Reason for Advisory: Break in water main requiring emergency repair
Start date: 09/26/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: loom.ly/zk6oT7s
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Sept 26th Customer Service Boil Water Notice – Wildwood South, LA1017042

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Wildwood South, LA1017042
Service Area Affected: All
Reason for Advisory: Break in water main requiring emergency repair
Start date: 09/26/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: https://loom.ly/zk6oT7s
23 hours ago
Magnolia Water UOC

Sept 26th Customer Service Boil Water Notice – Riverscape, LA1063106

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Mechanical failure at treatment plant
Start date: 09/26/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: loom.ly/zk6oT7s
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Sept 26th Customer Service Boil Water Notice – Riverscape, LA1063106

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Mechanical failure at treatment plant
Start date: 09/26/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: https://loom.ly/zk6oT7s
4 days ago
Magnolia Water UOC

Sept 23rd Customer Service Boil Water Lift – Riverscape, LA1063106

Type of Advisory: Boil Order Lift
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: ALL
Lift Date: 09/23/2022
Original Advisory Date: 09/21/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152

For more information, please visit our website: loom.ly/zk6oT7s
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Sept 23rd Customer Service Boil Water Lift – Riverscape, LA1063106

Type of Advisory: Boil Order Lift
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: ALL
Lift Date: 09/23/2022
Original Advisory Date: 09/21/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152

For more information, please visit our website: https://loom.ly/zk6oT7s
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NEW ONLINE SERVICE PLATFORM

We have a new Online Service Platform! Registering in our Customer Portal allows you to view your account history, see your statements, make payments, view Alerts, and access important information

  • Please register here: Customer Portal
  • If you’ve attempted to register and are experiencing difficulties, please click here
  • For information on How to Read your Bill, click here

We are experiencing higher than normal call volume – thank you for your patience