We’re Here For You

We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a call to arrange a payment plan and avoid disconnection or late fees.


At Magnolia Water, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Louisiana Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come.
Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).


Dear Magnolia Water residents,

We appreciate your feedback and have been notified of the tank overflow issue. As we actively work to investigate into it, our team will continue to provide new information and updates on repairs.

 

Public Notice: 3/22/21 Sewer System Smoke Check For Country Rivers Estates

To All Residents and Occupants of the Country Rivers Estates:

Magnolia Water Utility Operating Company will be conducting smoke testing of the sanitary sewer system on Monday, March 22, 2021 at approximately 8:00am.

This study will involve the opening and entering of manholes in the streets and public utility easements. An important task of the testing will be to locate breaks and defects in the sewer system. The smoke will also reveal sources of where storm and other surface water enter the sewer system. A special non-toxic smoke will be used in these tests.

The smoke is manufactured for this purpose, leaves no residuals, or stains, and has no effect on plant or animal life. The smoke has a distinctive--but not unpleasant--odor. Visibility and odor last only a few minutes, where there is adequate ventilation. Because the plumbing appliances in your house or building are connected to the sanitary sewer system, some smoke may enter your home or place of business if the:

  • Vents connected to your building's sewer pipes are inadequate, defective, or improperly installed.
  • Traps under sinks, tubs, basins, showers, and other drains are dry, defective, improperly installed, or missing.
  • Pipes, connections, and seals of the wastewater drain system in and under your buildings are damaged, defective, have plugs missing, or are improperly installed.

All residents are advised that if traces of this smoke or its odor enter your house or building, it is an indication that gases and odors from the sewer could also enter. These can be both unpleasant and dangerous, as well as a health risk to any occupants. Should smoke enter your home or business, you may contact a local plumber for guidance on repairs. The plumber will be able to help and check with you as to where the smoke has entered your home or building. Location, identification, and correction of the source of smoke that enters your home or building is urgently advised.

Your cooperation will be appreciated. The information gained from this testing will be used to improve your sewer services and may reduce the eventual cost to our utility customers. Should you have any questions on this matter, please contact our Customer Service at 1-855-643-8152.

 

 

Current Advisories

BOIL WATER ADVISORY: MARKRIDGE PARK

On Thursday, March 08, 2021, due to a loss of water pressure, Markridge Park customers have been placed on a precautionary boil water advisory.

The advisory is currently in effect and will remain in effect until water sample results indicate that no contamination is present. Signs were placed in the neighborhood and customers who have given us an email address will be notified presently.

We will notify you when the boil advisory is lifted. Please notify your neighbors and anyone who may be at risk. To receive future notifications, please send your email address to [email protected]

GENERAL BOIL WATER INFORMATION:

Anyone served by the affected public water system should observe the following precautions:

  • Boil water vigorously for three minutes prior to use for cooking or drinking.
  • Disinfect food contact surfaces (including silverware, dishes, baby bottles, etc.) by immersing them for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
  • Dispose of ice cubes and remake with water that has been boiled.
  • Continue boiling all water that is to be used for cooking or drinking until the cause of the contamination has been found and corrected.
  • Water used for bathing does not need to be boiled.
  • LET WATER COOL SUFFICIENTLY BEFORE DRINKING (approximately 110 degrees F)

 

 

BOIL WATER ADVISORY LIFTED: BRIGAS ESTATES

Magnolia Water Utility Operating Company has lifted the boil water advisory for Brigas Estates.

The advisory is lifted as of Friday, March 26, 2021.  Samples collected were safe.

To assure that possible contamination is removed from plumbing, all customers should flush all the water lines in their home by operating all water faucets (both hot and cold) and flushing toilets. Any customer who notices colored or odorous water should report this to the water system official listed below or to the Louisiana Department of Health (LDH).

For information, call Magnolia Water UOC at 1-855-643-8152 or email at [email protected], or contact the LDH at 225-342-9500.

Regarding Sediment and Water Quality Issues in Guste Island   

A few weeks ago, we at Magnolia Water Utility Operating Company acquired the water and wastewater assets of Guste Island Utilities. As the new owners of these services, we are keenly aware of the issues with sediment and discolored water throughout the system. We met with leaders from the home owners associations, regulators and water quality experts to fully understand the extent of this issue from all perspectives.

There are changes being implemented immediately; multiple long-term solutions are being vetted as well. These include:

  1. Installation of additional, automated flush valves (week of January 18, 2021)
  2. Review and refinement of current flushing plan – while efforts have been made in the past to implement flushing as a solution, we’ve found that the frequency, length of time, and methods of flushing needed adjustment. We’ll continue evaluating and adjusting the plan as we learn more
  3. Water Source Evaluation:  We are currently evaluating the source of the water and initial distribution method(s) to identify all causes of sediment in the water.

We are committed to resolve this issue and equally committed to keep our customers informed of our progress in that effort. Thank you all for keeping the lines of communications open and continuing to work with us towards safe, reliable and environmentally sustainable water services for years to come.

Communities We Serve

 

Magnolia Water UOC Service Areas
  • Acadiana Garden Heights
  • Autumn Haven
  • Bleu Lake Hills
  • Cherry Ridge
  • Colonial Oaks
  • Dixie Gardens
  • Eden Isles
  • Evangeline Oaks
  • Grand Palms
  • Greenleaves
  • Guste Island
  • Jones Rolling Ridge
  • Money Hill
  • Monterey
  • Olde Oaks
  • Penn Mill Lakes
  • Penn Mill Place
  • Pruden Creek
  • River Park
  • Riverscape
  • The Meadows
  • Whippoorwill
  • Wildwood South

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-855-643-8152. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

Paying Your Bill

Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-643-8152,

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Magnolia Water.

Louisiana Public Service Commission

Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Louisiana Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

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3 days ago

Magnolia Water

🛑 BOIL WATER ADVISORY 🛑

Effective (04/08/21): Due to a loss of pressure during repairs, Markridge Park community members in Magnolia Water UOC have been placed on a boil water advisory until further notice.

More details can be found here: www.centralstateswaterresources.com/magnolia-water/

Thank you for your patience
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Comment on Facebook

Yes, where is this?

Please post maps of affected areas. I can’t even tell what state this in.

4 days ago

Magnolia Water

🛑 BOIL WATER ADVISORY 🛑

Update (03/26/21): The boil water advisory has been lifted for Brigas Estates community members.

More details can be found here: www.centralstateswaterresources.com/magnolia-water/

Thank you for your patience.
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