We’re Here For You

We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a call to arrange a payment plan and avoid disconnection or late fees.


At Magnolia Water, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Louisiana Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).


Current Advisories

7/23 Guste Island Flushing

Dear Magnolia Water Customer, We want to update you on our progress addressing the quality concerns with sediment and discolored water throughout the Guste Island drinking water system. There are two main problems affecting the community’s drinking water: sediment being introduced into the system, and sediment remaining in the system. Both issues will need to be resolved before any changes will be noticeable.

In March 2021, Magnolia Water received permit approval from the Louisiana Department of Health (Permit #P21-09-103-108) to start critical improvements that will begin to address the introduction of sediment into the water system, modifying the process by which water is extracted from the well. That same month, we ordered this new component for delivery to the water treatment plant. In mid-July, we received the equipment and completed its installation. We believe that this will drastically decrease the amount of sediment being introduced into the system.

To remove the sediment that is currently within the system, Magnolia Water has flushed and cleaned the hydropneumatic tank that pressurizes drinking water being sent into the system’s distribution lines. Our next step is to initiate a line flushing program for these water mains and service lines that deliver water to your homes. This is a flushing program that will be carried out by Magnolia Water operations professionals and does not require additional action on behalf of residents.

Please note the following regarding this flushing process:

  • Signs will be placed at the entrance of each service area or subdivision in the early morning of their scheduled day.
  • Not all hydrants will be opened.
    -  Each distribution system has been analyzed by a water expert, and only critical
    hydrants will be flushed. This will ensure that the entire system experiences the
    benefits of flushing without using more water than is necessary.
    - Any opened hydrants will be supervised by a crew of operators.
  • If you see crews operating in your area, we strongly advise that you minimize water usage as much as possible until they are finished.
    - Large amounts of sediment will be traveling through the service lines, and
    increased usage may pull some of that sediment into your residential lines.
  • Residents should not experience any change in water pressure or availability as a result of the flushing.

This work will unfold over the course of five days, beginning at 9:00a.m. and ending by 4:00p.m. daily, with several subdivisions being flushed each day. This work will develop sequentially; if one subdivision or service area is unable to finish its flushing during its allotted day, the remaining areas will also shift backward. For example, if Raiford Oaks cannot be finished on Day 2, it will be finished on Day 3 alongside Jackson Court and Belle Pointe, with Southern Oaks pushed to Day 4.

Please note that the projected schedule below is contingent on several factors including weather, availability of personnel, and other factors. Here is the tentative schedule for our work:

July 26 - Day 1: Guste Island Pines, Oaks, Village, and Forest
July 27 - Day 2: Grand Oaks, Montgomery Terrace, and Raiford Oaks
July 28 - Day 3: Jackson Court, Belle Pointe, and Southern Oaks
July 29 - Day 4: Pine Creek, Perrilloux Trace, Coquille, and Pontchartrain Oaks
July 30 - Day 5: Any communities whose flushing needed to be postponed

We will continue to keep you informed of our progress. For the most accurate and up-to-date information, please visit our website at www.magnoliawateruoc.com or visit us on Nextdoor @MagnoliaWater. We thank you for your patience as we complete the improvements necessary to deliver safe, reliable, and environmentally sustainable water services to your community for years to come. For additional information, please contact Magnolia Water Customer Support at 1-855-643-8152 or [email protected].


Boil Water Advisory Lifted for Village Quest
(PWS ID# LA1055070)

On Saturday July 17, 2021 Magnolia Water UOC issued a Boil Water Advisory for customers of Village Quest. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, July 21, 2021.

Customers are advised to do the following:

  • Flush all the water lines in their residence for five (5) minutes by
    operating all water faucets (both hot and cold) and flushing toilets.
  • Discard three (3) batches of ice cubes and disinfect the ice bin prior to use.
  • Hot water heaters, water coolers, in‐line filters, etc. should be flushed to completely replace at least one full volume of the appliance.
  • Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification. Any customer who notices colored or odorous water or has any questions concerning this notification should contact Magnolia Water UOC.


7/16: Eden Isle Hydrant Flushing May Cause Temporarily Discolored Water

We have received notice that Fire District No. 1 will be flushing hydrants within Eden Isle today, July 16. We were not informed of the area(s) in which firefighters would be flushing hydrants, nor the times in which they would conduct their work.

This may result in discolored water being introduced into your home’s service line. Please note that your water is still safe to consume during this time. When firefighting personnel finish their work, customers are advised to flush their service lines by turning on their hot and cold taps and flushing their toilets until any water discoloration ceases.

Magnolia Water appreciates your understanding and patience as firefighting personnel conduct their necessary hydrant flushing. For more information, please contact Customer Support at 1-855-643-8152 or [email protected].


July 7: Temporary Service Outage then Boil Water Advisory for Belleville (PWS ID# LA1055094)

Magnolia Water continues to work to provide safe, clean, and reliable drinking water service to the Belleville community. These efforts led to the Belleville water treatment facility being interconnected to the Lafayette Parish Waterworks District North (LPWDN), to become the primary source of drinking water, as it offers greater reliability than the Belleville drinking well.

To complete this interconnection process, onsite operators need to take the Belleville well offline and finish the transition to the LPWDN distribution network. This will result in a temporary service outage beginning tomorrow, July 7 at 9:00a.m., lasting approximately three (3) hours until 12:00p.m. Upon restoring service, a Boil Water Advisory will be in effect. Please consult the attached document for details. For more, contact Magnolia Water Customer Support at 1-855-643-8152 or at [email protected].


Boil Water Advisory for Evangeline Oaks

Due to electrical issues at the facility, Magnolia Water UOC is issuing a precautionary Boil Water Advisory for Evangeline Oaks. Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:

To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some
    other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly
received this notification. If you have questions concerning this matter or would like to receive future notifications, you may contact Magnolia Water UOC Customer Support at 1-855-643-8152 or [email protected].


Boil Water Advisory in Effect for Jones Rolling Ridge

Due to a loss of water pressure, Magnolia Water UOC is issuing a precautionary boil water advisory for customers in Jones Rolling Ridge subdivision which goes into effect on Monday, April 26, 2021 at 7:45 pm.

Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:

To ensure destruction of all harmful bacteria and other microbes, water used for human consumption (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

  • Bring water to a rolling boil (≤212° F) for three (3) minutes.
  • Let water cool sufficiently (≥110° F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some
    other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, you may contact Magnolia Water UOC customer experience at 1-855-643-8152 or [email protected].

 

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-855-643-8152. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

Paying Your Bill

Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-643-8152.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Magnolia Water.

Louisiana Public Service Commission

Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Louisiana Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

14 hours ago
Magnolia Water

🛑 GUSTE ISLAND FLUSHING🛑

EFFECTIVE (07/26/2021)

Beginning Monday, July 26, we will begin the next phase of our flushing initiative in Guste Island.

Please note the following regarding this flushing process:

- Signs will be placed at the entrance of each service area or subdivision in the early morning of their scheduled day.

- Not all hydrants will be opened.
-Each distribution system has been analyzed by a water expert, and only critical hydrants will be flushed. This will ensure that the entire system experiences the benefits of flushing without using more water than is necessary.
-Any opened hydrants will be supervised by a crew of operators.

- If you see crews operating in your area, we strongly advise that you minimize water usage as much as possible until they are finished.

- Large amounts of sediment will be traveling through the service lines, and increased usage may pull some of that sediment into your residential lines.

- Residents should not experience any change in water pressure or availability as a result of the flushing.

For full details regarding the flushing schedule and additional information, please visit: www.centralstateswaterresources.com/magnolia-water/
... See MoreSee Less

2 days ago
Kelly Guillot

We received our bill, late notice & water cutoff all in the same week. We’ve since paid it online today, and no one has yet to turn on our service. If it’s not done ASAP, I will take legal action. ... See MoreSee Less

Comment on Facebook

Same!

Do you happen to know what the security code is to register online. They told me 5-account number but that’s not working!

Paid July 1, July 15 ( they claim they didn’t get the money from the bank) paid $195 yesterday at 0800…still haven’t turned on the water!!!! Criminal!

3 days ago
Magnolia Water

🛑 BOIL ORDER LIFTED🛑

UPDATED (07/21/2021)

The Boil Water Advisory for all Village Quest customers has been lifted. Please flush all water lines for at least five (5) minutes before resuming normal use.

For more information, please visit: www.centralstateswaterresources.com/magnolia-water/
... See MoreSee Less

6 days ago
Magnolia Water

🛑 VILLAGE QUEST SERVICE NOTICE🛑

Due to a drop in water pressure, customers of Village Quest (Including Magnolia, Acadiana, city of Scott, and Lafayette Parish) are under a Boil Water Advisory and may experience a temporary service outage while we work to remedy the issue.

For more information, please contact Magnolia Water Customer Support at 1-855-643-8152 or at [email protected] We thank you for your patience and understanding as we work to fully restore service to you and your community.
... See MoreSee Less