October 27: Service Outage and Boil Water Advisory for Bleu Lake Hills (LA1103132)
To complete the installation of an automatic flushing device, Magnolia Water operators will need to briefly interrupt water service for select Bleu Lake Hills (LA1103132) residents living at the following addresses on Green Hills Drive: 29, 31, 32, 33, 35, 37, 39, 40, 42, 44, and 46. This outage will begin tomorrow, October 27th at 8:00a.m., lasting approximately four (4) hours until noon. Upon interruption of service at 8:00a.m, a precautionary Boil Water Advisory will be in effect, continuing after service has been restored. For more, click here, or contact Customer Support at 1-855-643-8152 or at [email protected].
October 26: Boil Water Advisory Lift for Select Residents of Eden Isles (LA1103013)
On Monday October 25, 2021 Magnolia Water UOC issued a boil water advisory for select Eden Isles residents living between 107 and 333 Eden Isle Blvd. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, October 26, 2021. For more, click here, or contact Customer Support at 1-855-643-8152 or at [email protected].
October 22: Boil Water Advisory Lifted for Brigas Estates (LA1019001)
On Wednesday October 19, 2021 Magnolia Water UOC issued a boil water advisory for Brigas Estates customers. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, October 22, 2021. For more, click here, or contact Customer Support at 1-855-643-8152 or at [email protected].
October 20: Boil Water Advisory for Village Quest (LA1055070)
Due to damage to the mechanical components at the water treatment facility, a precautionary Boil Water Advisory is now in effect for all Village Quest Estates (LA1055070) customers. For more, click here, or contact Customer Support at 1-855-643-8152 or at [email protected].
October 20: Boil Water Advisory Lift for Monterey (LA1103148), Select Residents of Dupard Street
On Monday October 18, 2021 Magnolia Water UOC issued a boil water advisory for Monterey (LA1103148) customers living on Dupard Street at the following addresses: 935, 939, 940, 945, 946, 1021, and 1031. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, October 20, 2021. For more, click here, or contact Customer Support at 1-855-643-8152 or at [email protected]
October 26: Magnolia Water Automatic Payment Issue Resolved
On October 25th, Magnolia Water became aware of a reported issue affecting some customers’ automatic payments. We have corrected this matter today, October 26th. No action is needed on behalf of customers at this time. Magnolia Water apologizes for the inconvenience, and we thank you for your patience and understanding as we worked to resolve this matter.
We’re Here For You
St. Tammany Rental Assistance Program (STRAP)
The St. Tammany Government has authorized funding from the CARES Act for utility payment assistance for residents of St. Tammany Parish. For more information including eligibility requirements and program contact information, please click here.
At Magnolia Water, we are committed to bringing you safe, reliable water and/or wastewater services today, and every day, 365 days a year.
We are working with the Louisiana Department of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-855-643-8152. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]
Your Utility Bill
You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
Paying Your Bill
Pay by Mail
Magnolia Water UOC does not accept cash payment. Please send a check or money order to: Magnolia Water, P.O. Box 790379, St. Louis MO 63179. Please include your account number on all correspondence.
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
- Late fee…5% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit flat fee of $2.25
- E-Check flat fee of $ 0.50
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
Louisiana Public Service Commission
Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact your Louisiana Public Service Commissioner with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.