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Current Advisories
Customer Service Boil Water Lift – Magnolia Water 05/24/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Village Quest, LA1055070
Service Area Affected: All
Lift Date: 05/17/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Magnolia Water 05/23/2022
Type of AdvisoryBoil Water Advisory
System Name and WSID#: Markridge Park Subdivision, LA1055137
Service Area Affected: All
Reason for Advisory: Tank was drained to install an air release.
System Name and WSID#: Markridge Park Subdivision, LA1055137
Service Area Affected: All
Reason for Advisory: Tank was drained to install an air release.

Customer Service Boil Water Notice – Markridge Park Subdivision, LA1055137 05/23/2022
Type of AdvisoryBoil Water Advisory
System Name and WSID#: Markridge Park Subdivision, LA1055137
Service Area Affected: All
Reason for Advisory: Tank was drained to install an air release.
Start date: 05/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: https://www.centralstateswaterresources.com/magnolia-water/


05/23/2022: Customer Service Boil Water Notice – Riverscape
Type of AdvisoryBoil Water Advisory
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Pump failure
Start date: 05/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


05/23/2022: Customer Service Lifted Boil Water Notice – Greenleaves
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Greenleaves, LA1103118
Service Area Affected: 2047 to 2073 Ponderosa place (odd numbers) and 2046 to 2068 Ponderosa Place (even numbers) in Greenleaves Pines Subdivision
Lift Date: 05/21/2022
Support Email: [email protected]

Support Phone: 1-855-643-8152
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


May 19, 2022 - Service Outage and Boil Water Advisory for Greenleaves (PWS ID #LA11031118) 

  Magnolia Water is forced to temporarily interrupt service to twenty (20) homes on the Greenleaves water system (PWS ID# LA11031118) 2046 to 2073 Ponderosa Place, Mandeville. Upon Magnolia Water UOC’s licensed operators completing the installation and water being restored, a precautionary Boil Water Advisory will be in effect for those residents.


May 13, 2022 - Boil Water Advisory Lifted for Resolve (PWS ID# LA1103046)

On Wednesday May 11, 2022, Magnolia Water UOC issued a boil water advisory for Resolve residents on Groggins Mill Lane. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today May 13, 2022. For more information, click here, or contact customer support at 1-855-643-8152 or at [email protected].


We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.

The Louisiana Emergency Rental Assistance Program is providing rent and utility financial assistance to eligible Louisiana renters. To view eligibility requirements and to apply, please visit https://www.lastaterent.com/Please note: residents of the following Parishes- Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans, and St. Tammany- will be guided to a program specific to each parish.

St. Tammany Rental Assistance Program (STRAP)

The St. Tammany Government has authorized funding from the CARES Act for utility payment assistance for residents of St. Tammany Parish. For more information including eligibility requirements and program contact information, please click here.


At Magnolia Water, we are committed to bringing you safe, reliable water and/or wastewater services today, and every day, 365 days a year.

We are working with the Louisiana Department of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-855-643-8152. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
Magnolia Water UOC does not accept cash payment. Please send a check or money order to: Magnolia Water, P.O. Box 790379, St. Louis MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-643-8152.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Louisiana Public Service Commission

Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Louisiana Public Service Commissioner with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

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2 days ago
Magnolia Water UOC

May 24th Customer Service Boil Water Lift – Village Quest, LA1055070

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Village Quest, LA1055070
Service Area Affected: All
Lift Date: 05/17/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: www.centralstateswaterresources.com/magnolia-water/
... See MoreSee Less

May 24th Customer Service Boil Water Lift – Village Quest, LA1055070

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Village Quest, LA1055070
Service Area Affected: All
Lift Date: 05/17/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: https://www.centralstateswaterresources.com/magnolia-water/
3 days ago
Magnolia Water UOC

May 23rd Customer Service Boil Water Notice – Markridge Park Subdivision, LA1055137
Type of Advisory: Boil Water Advisory
System Name and WSID#: Markridge Park Subdivision, LA1055137
Service Area Affected: All
Reason for Advisory: Tank was drained to install an air release.
Start date: 05/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: www.centralstateswaterresources.com/magnolia-water/
... See MoreSee Less

May 23rd Customer Service Boil Water Notice – Markridge Park Subdivision, LA1055137
Type of Advisory: Boil Water Advisory
System Name and WSID#: Markridge Park Subdivision, LA1055137
Service Area Affected: All
Reason for Advisory: Tank was drained to install an air release.
Start date: 05/23/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152 (Magnolia Water)

For more information, please visit our website: https://www.centralstateswaterresources.com/magnolia-water/
3 days ago
Magnolia Water UOC

May 23rd: Customer Service Boil Water Notice – Riverscape

Type of Advisory: Boil Water Advisory
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Pump failure
Start date: 05/23/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152 (Magnolia Water)

For more info, please visit our website: www.centralstateswaterresources.com/magnolia-water/
... See MoreSee Less

May 23rd: Customer Service Boil Water Notice – Riverscape 

Type of Advisory: Boil Water Advisory
System Name and WSID#: Riverscape, LA1063106
Service Area Affected: All
Reason for Advisory: Pump failure
Start date: 05/23/2022
Support Email: support@magnoliawateruoc.com
Support Phone: 1-855-643-8152 (Magnolia Water)

For more info, please visit our website: https://www.centralstateswaterresources.com/magnolia-water/
5 days ago
Magnolia Water UOC

May 21st- Customer Service Boil Water Lift – Greenleaves, LA1103118

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Greenleaves, LA1103118
Service Area Affected: 2047 to 2073 Ponderosa place (odd numbers) and 2046 to 2068 Ponderosa Place (even numbers) in Greenleaves Pines Subdivision
Lift Date: 05/21/2022
Support Email: [email protected]
Support Phone: 1-855-643-8152

For more info, please visit our website: centralstateswaterresources.com/magnolia-water
... See MoreSee Less

May 21st- Customer Service Boil Water Lift – Greenleaves, LA1103118

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Greenleaves, LA1103118
Service Area Affected: 2047 to 2073 Ponderosa place (odd numbers) and 2046 to 2068 Ponderosa Place (even numbers) in Greenleaves Pines Subdivision
Lift Date: 05/21/2022
Support Email: support@magnoliawateruoc.com  
Support Phone: 1-855-643-8152 

For more info, please visit our website: centralstateswaterresources.com/magnolia-water
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