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We’re Here for You
Red Bird Utility Operating Company, a Central States Water Resources (CSWR) Managed Utility, welcomes our new customers!
At Red Bird, we are committed to bringing you safe, reliable water and/or wastewater service today and every day, 365 days a year.
We are working with the North Carolina Department of Environmental Quality to improve your water and/or wastewater systems so that your community can count on it for generations to come. Red Bird Utility Operating Company is regulated by the North Carolina Utilities Commission (NCUC).
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-855-565-5273. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].
Your Utility Bill
Red Bird bills in arrears from the 15th of the previous month to the 14th of the current month. Accordingly, your bill will be generated during the third week, and mailed within the fourth week, of each calendar month. For example, you can expect the bill covering service between September 15th – October 14th to be mailed within the fourth week of October.
Bills are due on the 15th of the following month. For example, the bill covering service between September 15th – October 14th will be due November 15th. If applicable, late fees are assessed before the next billing cycle. If you have questions about your bill, call us at 1-855-565-5273, Monday-Friday from 8:00a.m.-5:00p.m., or leave us a message outside of business hours. You can also send us an email at [email protected].
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the amount charged to all customers for utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Paying Your Bill
Pay by Mail
Red Bird UOC does not accept cash payment. Please send a check or money order to:
Red Bird Utility Operating Company
P.O. Box 676404
Dallas, TX 75267
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-565-5273.
Fees Unless Otherwise Specified In Tariff
- Late fee: 10% of the unpaid balance
- Returned check charge: see specific tariff online
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. If applicable, a shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-565-5273 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
North Carolina Utilities Commission
Red Bird Utility Operating Company is regulated by the North Carolina Utilities Commission (NCUC).
This information is being provided in accordance with NCUC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the NCUC review the unresolved issue.
You may contact the North Carolina Utilities Commission at: 866-380-9816.
Filing a Complaint with the North Carolina Utilities Commission
Red Bird Utility Operating Company will work to resolve every problem as we investigate your complaint.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the North Carolina Utilities Commission.
We will not disconnect your service if you have a billing complaint pending before the North Carolina Utilities Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.