View a Sample Bill

Paying Your Bill

Pay By Mail:
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:

Red Bird UOC
P.O. Box 676404
Dallas, TX 75267

NOTE: No cash, staples, or paper clips, please!

Pay Online:
Log into your account here

NOTE: You may also pay as a guest for Quick Pay here

Pay By Phone:
You may pay with a credit card by calling 1-855-565-5273; be sure to have your account number ready

Other Options:
You may also pay by Credit Card, Google Pay, Apple Pay, PayPal, Venmo, or Text to Pay


Current Advisories

COMMUNITY UPDATE: Tropical Storm Ian

October 3, 2022 (Monday)

4:00 pm CST

All treatment systems in the North Carolina service areas continue to operate normally at this time. Although we don’t expect any disruptions as a result of the recent storm, our customer support line at 855-565-5273 is available Mon-Fri from 7am to 7pm for standard queries, and 24/7 for emergencies.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – Stay safe.

__________________________________________________________

COMMUNITY UPDATE: Tropical Storm/Hurricane Ian

October 2, 2022 (Sunday)

4:00 pm CST

All treatment systems in the North Carolina service areas are operating normally at this time. Although we don’t expect any disruptions, please continue checking this Community Update for any service interruptions. As always, our customer support line is available 24/7 for emergencies at 855-565-5273.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – Stay safe.

_______________________________________

COMMUNITY UPDATE: Tropical Storm/Hurricane Ian

September 30, 2022 (Friday)

10:30 am

We are continuing to monitor Tropical Storm/Hurricane Ian as it makes its way toward the Carolinas. We are prepared for the storm and will continue working to minimize any disruption of service to you. Our customer support line is available 24/7 for emergencies at 855-565-5273, and as soon as conditions permit, we will communicate any Boil Water Advisories, Service Interruptions, and General Updates here, so please continue to check back throughout the day/days ahead.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – Stay safe.

____________________________________________

COMMUNITY UPDATE: Tropical Storm/Hurricane Ian

September 29, 2022 (Thursday)

5:00pm

We are continuing to monitor Tropical Storm/Hurricane Ian as it makes its way toward the Carolinas. We have been preparing for the storm and will work to minimize any disruption of service to you. Our customer support line is available 24/7 for emergencies at 855-565-5273, and as soon as conditions permit, we will communicate any Boil Water Advisories, Service Interruptions, and General Updates here, so please check back throughout the day/days ahead.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – Stay safe.

_______________________________________________

COMMUNITY UPDATE: Tropical Storm Ian

September 29, 2022 (Thursday)

12:30pm

We are monitoring Tropical Storm Ian as it continues its trajectory northward, increasing the likelihood that it will potentially impact areas of North Carolina. We have been preparing for the storm and will work to minimize any disruption of service to you. Our customer support line is available 24/7 for emergencies at 855-565-5273, and as soon as conditions permit, we will communicate any Boil Water Advisories, Service Interruptions, and General Updates here, so please check back throughout the day/days ahead.

  • For information on Storm Preparedness, click here
  • For the latest weather updates, click here

Be safe – Stay safe.

We’re Here for You

Red Bird Utility Operating Company, a Central States Water Resources (CSWR) Managed Utility, welcomes our new customers!

At Red Bird, we are committed to bringing you safe, reliable water and/or wastewater service today and every day, 365 days a year.

We are working with the North Carolina Department of Environmental Quality to improve your water and/or wastewater systems so that your community can count on it for generations to come. Red Bird Utility Operating Company is regulated by the North Carolina Utilities Commission (NCUC).

 


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-855-565-5273. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

Red Bird bills in arrears from the 15th of the previous month to the 14th of the current month. Accordingly, your bill will be generated during the third week, and mailed within the fourth week, of each calendar month. For example, you can expect the bill covering service between September 15th – October 14th to be mailed within the fourth week of October.

Bills are due on the 15th of the following month. For example, the bill covering service between September 15th – October 14th will be due November 15th. If applicable, late fees are assessed before the next billing cycle. If you have questions about your bill, call us at 1-855-565-5273, Monday-Friday from 8:00a.m.-5:00p.m., or leave us a message outside of business hours. You can also send us an email at [email protected].

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to all customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll Free at 1-855-565-5273.

Fees Unless Otherwise Specified In Tariff

  • Late fee: 10% of the unpaid balance
  • Returned check charge: see specific tariff online
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service

Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. If applicable, a shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-855-565-5273 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

North Carolina Utilities Commission

Red Bird Utility Operating Company is regulated by the North Carolina Utilities Commission (NCUC).

This information is being provided in accordance with NCUC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the NCUC review the unresolved issue.

You may contact the North Carolina Utilities Commission at: 866-380-9816.

Filing a Complaint with the North Carolina Utilities Commission

Red Bird Utility Operating Company will work to resolve every problem as we investigate your complaint.

If we cannot resolve the issue to your satisfaction, you may file a complaint with the North Carolina Utilities Commission.

We will not disconnect your service if you have a billing complaint pending before the North Carolina Utilities Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.

Complaints may be made by phone at 866-380-9816 or online by clicking here.

Latest Posts

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22 hours ago
Red Bird UOC

Stay safe in the tub with this water safety tip: Set your water heater to a reasonable temperature to prevent scalding.

#NationalBathSafetyMonth
... See MoreSee Less

Stay safe in the tub with this water safety tip: Set your water heater to a reasonable temperature to prevent scalding.

#NationalBathSafetyMonth
3 days ago
Red Bird UOC

Ready to start your water & wastewater service? Our online form makes it easier than ever. Click here to get started: loom.ly/L-JNq80 ... See MoreSee Less

Ready to start your water & wastewater service? Our online form makes it easier than ever. Click here to get started: https://loom.ly/L-JNq80
5 days ago
Red Bird UOC

We are prepared to respond to weather-related events and conditions that may potentially impact your service area. If you need to report an emergency, please call Customer Support at 1-855-565-5273. We will post any Boil Water Advisories and Service Interruptions here and on our webpage at www.centralstateswaterresources.com/red-bird/. Visit the National Weather Service (www.weather.gov/) for the latest storm information. Check our blogs on Freeze Prep: loom.ly/niMuQG4

Stay safe – be prepared.
... See MoreSee Less

We are prepared to respond to weather-related events and conditions that may potentially impact your service area. If you need to report an emergency, please call Customer Support at 1-855-565-5273. We will post any Boil Water Advisories and Service Interruptions here and on our webpage at www.centralstateswaterresources.com/red-bird/. Visit the National Weather Service (www.weather.gov/) for the latest storm information. Check our blogs on Freeze Prep: https://loom.ly/niMuQG4

Stay safe – be prepared.
6 days ago
Red Bird UOC

Household leaks can waste gallons of water annually nationwide. 😲 So when fixing a leak, it helps conserve water and save on your monthly bill.

See tips to check leaks on your toilet, faucet, shower head, outdoors, and in your workplace: loom.ly/2swkCDU
... See MoreSee Less

Household leaks can waste gallons of water annually nationwide. 😲 So when fixing a leak, it helps conserve water and save on your monthly bill.

See tips to check leaks on your toilet, faucet, shower head, outdoors, and in your workplace: https://loom.ly/2swkCDU
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