View a Sample Bill

Paying Your Bill

Pay By Mail:
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:

Sebastian Lake UOC
P.O. Box 674527
Dallas, TX 75267

NOTE: No cash, staples, or paper clips, please!

Pay Online:
Log into your account here

NOTE: You may also pay as a guest for Quick Pay here

Pay By Phone:
You may pay with a credit card by calling 1-866-270-4919; be sure to have your account number ready

Other Options:
You may also pay by Credit Card, Google Pay, Apple Pay, PayPal, Venmo, or Text to Pay


Current Advisories
Customer Service Boil Water Lift – Sebastian Lake 01/04/2023
Type of AdvisoryBoil Order Lift
System Name and WSID#: Sebastian Lake, AR0000511
Service Area Affected: All
Lift Date: 01/04/2023
Original Advisory Date: 12/27/2022
Support Email: [email protected]
Support Phone: 1-866-270-4919 (Sebastian Lake)
Spanish Version:

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – Sebastian Lake 12/27/2022

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Sebastian Lake, AR0000511
Service Area Affected: All
Reason for Advisory: Loss of pressure from provider-weather related
Start date: 12/27/2022
Support Email: [email protected]
Support Phone: 1-866-270-4919 (Sebastian Lake)
Spanish Version:

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available.

See more here


The Arkansas Rent Relief Program is providing rent and utility financial assistance to eligible Arkansas renters. To view eligibility requirements and to apply, please visit https://humanservices.arkansas.gov/covid-19/dhs-response-to-covid-19/updates-for-clients/rental-assistance/

Households that receive benefits from the Low Income Home Energy Assistance Program (LIHEAP), Supplemental Nutritional Assistance Program (SNAP), Supplemental Security Income (SSI), or Temporary Assistance for Needy Families (TANF) and have a past-due balance on their water or wastewater bill(s) are automatically eligible for Low-Income Household Water Assistance Program.

Low-Income Household Water Assistance Program | DEQ (state.ar.us)


At Sebastian Lake, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Arkansas Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come.


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866-270-4919. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Sebastian Lake.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-270-4919.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-270-4919 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Sebastian Lake.

 

Latest Posts

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11 hours ago
Sebastian Lake UOC

Stay safe in the tub with this water safety tip: Set your water heater to a reasonable temperature to prevent scalding.

#NationalBathSafetyMonth
... See MoreSee Less

Stay safe in the tub with this water safety tip: Set your water heater to a reasonable temperature to prevent scalding.

#NationalBathSafetyMonth
2 days ago
Sebastian Lake UOC

Ready to start your water & wastewater service? Our online form makes it easier than ever. Click here to get started: loom.ly/Hed1lG4 ... See MoreSee Less

Ready to start your water & wastewater service? Our online form makes it easier than ever. Click here to get started: https://loom.ly/Hed1lG4
5 days ago
Sebastian Lake UOC

We are prepared to respond to weather-related events and conditions that may potentially impact your service area. If you need to report an emergency, please call Customer Support at 1-866-270-4919. We will post any Boil Water Advisories and Service Interruptions here and on our webpage at www.centralstateswaterresources.com/sebastian-lake/. Visit the National Weather Service (www.weather.gov/) for the latest storm information. Check our blogs on Freeze Prep: loom.ly/niMuQG4

Stay safe – be prepared.
... See MoreSee Less

We are prepared to respond to weather-related events and conditions that may potentially impact your service area. If you need to report an emergency, please call Customer Support at 1-866-270-4919. We will post any Boil Water Advisories and Service Interruptions here and on our webpage at www.centralstateswaterresources.com/sebastian-lake/. Visit the National Weather Service (www.weather.gov/) for the latest storm information. Check our blogs on Freeze Prep: https://loom.ly/niMuQG4

Stay safe – be prepared.
6 days ago
Sebastian Lake UOC

Household leaks can waste gallons of water annually nationwide. 😲 So when fixing a leak, it helps conserve water and save on your monthly bill.

See tips to check leaks on your toilet, faucet, shower head, outdoors, and in your workplace: loom.ly/2swkCDU
... See MoreSee Less

Household leaks can waste gallons of water annually nationwide. 😲 So when fixing a leak, it helps conserve water and save on your monthly bill.

See tips to check leaks on your toilet, faucet, shower head, outdoors, and in your workplace: https://loom.ly/2swkCDU
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