Welcome to Sebastian Lake

October 26: Sebastian Lake Automatic Payment Issue Resolved

On October 25^th, Sebastian Lake became aware of a reported issue affecting some customers’ automatic payments. We have corrected this matter today, October 26^th. No action is needed on behalf of customers at this time. Sebastian Lake apologizes for the inconvenience, and we thank you for your patience and understanding as we worked to resolve this matter.

We’re Here For You

At Sebastian Lake, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Arkansas Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come.

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Sebastian Lake.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

• Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
• Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
• Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
• Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

Fees

• Late fee…5% of the unpaid balance
• Returned check charge…see specific tariff online
• Credit / debit flat fee of $2.25
• E-Check flat fee of $ 0.50
• Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-270-4919 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Sebastian Lake.