We’re Here For You
We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a call to arrange a payment plan and avoid disconnection or late fees.
Sebastian Lake Utility Operating Company, LLC is a subsidiary of Central States Water Resources, Inc.
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-270-4919. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]
LIFT OF PRECAUTIONARY BOIL WATER ADVISORY FOR SEBASTIAN LAKE
The following area is no longer under a Boil Water Advisory: Sebastian Lake
Water sample results indicate that no contamination is present, and the advisory is lifted as of 1:15PM today, October 8, 2020.
To assure that possible contamination is removed from plumbing, all customers should flush all the water lines in their home by operating all water faucets (both hot and cold) and flushing toilets. Any customer who notices colored or odorous water should report this to the water system official listed below or to the Arkansas Department of Health.
For information, call 866-270-4919 or contact the Arkansas Department of Health at 800-462-0599
Sebastian Lake Utility Operating Company
BE ADVISED
PRECAUTIONARY BOIL WATER ADVISORY IS LIFTED
Paying Your Bill
Please remit future payments to:
Sebastian Lake Utility Operating Company, LLC
P.O. Box 790379
St. Louis, MO 63179
You will receive your utility bill in a monthly postcard format. Customer Support is available for questions about your bill or account status. Your account information is included on the bill postcard for reference.
Pay online by clicking this link to our online customer portal.
- Use a credit card, debit card, or electronic bank payment; you may also set up auto-pay for monthly withdrawals from your bank account.
- Set up an on-line account by choosing “Create New Account” – enter your account number, your email address, and the code from your bill. Follow the prompts.
- To make a one-time on-line payment – choose “Pay Now,” enter your account number and the last name on your account. Follow the prompts.
Support office hours are 8am-5pm Monday through Friday with 24hr message services.
Service Fees
- Sewer Service Fee is a Monthly Base Rate of $33.00 plus $6.000 per 1,000 gallons of water used
- Water Service Fee is a Monthly Base Rate of $40.00 plus $6.00 per 1,000 gallons of water used
- Late fee to become payable after due date: $20
- Turn On Fee is $35.00
- Returned Check Fee is $25.00
- Inspection Fee is $75.00
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-270-4919.
