We’re Here For You
We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available.
See more here
The Arkansas Rent Relief Program is providing rent and utility financial assistance to eligible Arkansas renters. To view eligibility requirements and to apply, please visit https://humanservices.
Households that receive benefits from the Low Income Home Energy Assistance Program (LIHEAP), Supplemental Nutritional Assistance Program (SNAP), Supplemental Security Income (SSI), or Temporary Assistance for Needy Families (TANF) and have a past-due balance on their water or wastewater bill(s) are automatically eligible for Low-Income Household Water Assistance Program.
Low-Income Household Water Assistance Program | DEQ (state.ar.us)
At Sebastian Lake, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Arkansas Department of Environmental Quality to improve your water systems so your community can count on its water resources for generations to come.
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-270-4919. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected]
Your Utility Bill
You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Sebastian Lake.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Paying Your Bill
Pay by Mail
Send your payment to: Sebastian Lake, P.O. Box 674538, Dallas, TX 75267. Please include your account number on all correspondence.
Pay Online
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-270-4919.
Fees
- Late fee…5% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit fee of 2.25% of the unpaid balance
- E-Check flat fee of $ 0.75
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-270-4919 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Sebastian Lake.
