View a Sample Bill

Paying Your Bill

Pay By Mail:
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:

CSWR - South Carolina
P.O. Box 674614
Dallas, TX 75267 - 4614

NOTE: No cash, staples, or paper clips, please!

Pay Online:
Log into your account here

NOTE: You may also pay as a guest for Quick Pay here

Pay By Phone:
You may pay with a credit card by calling  866-747-0493; be sure to have your account number ready

Other Options:
You may also pay by Credit Card, Google Pay, Apple Pay, PayPal, Venmo, or Text to Pay


Current Advisories

There are currently no advisories.

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.


At CSWR-South Carolina, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the South Carolina Department of Health and Environmental Control to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. CSWR-South Carolina Utility Operating Company is regulated by the South Carolina Public Service Commission (PSC).


Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866-747-0493. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].


South Carolina Low Income Household Water Assistance

The Low Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides funds to assist low-income households with water and wastewater bills. To view eligibility requirements and to apply, please click here.


Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR-South Carolina.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee on the unpaid balance is added on any unpaid delinquent balance. Please reference specific tariff online.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us toll free at 1-866-747-0493.

Fees

  • Late fee…see specific tariff online
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-747-0493 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

 

South Carolina Public Service Commission

CSWR-South Carolina Utility Operating Company is regulated by the South Carolina Public Service Commission (PSC). This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the South Carolina Office of Regulatory Staff (ORS) review the unresolved issue.

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