Copano Heights Pass-through Notice Tall Pines Pass-through Notice

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Current Advisories
Customer Service Boil Water Lift – CSWR Texas 12/08/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Tri-County Point 2, TX1200027
Service Area Affected: All
Lift Date: 12/08/2022
Original Advisory Date: 12/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F12%2FBOIL-WATER-LIFT-SPANISH-2-Tri-County-Lift.pdf&form-id=3&field-id=61&hash=be95bcc736b991e3492b08d9e7a67a23ea89fd9eb4725ce5cb285a4ea7002a22
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

 

_______________________________
Customer Service: Planned Service Outage w/ Boil Order –
CSWR Texas 12/07/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order
System Name and WSID#: Shady Oaks Water, TX2470017
Service Area Affected: All
Reason for Advisory: Capital Improvements
Start date: 12/07/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 3 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

Please See the Spanish Version Here

________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________
Customer Service Boil Water Notice – CSWR Texas 12/06/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Circle R Ranchettes, TX2200148
Service Area Affected: ALL
Reason for Advisory: Well failure multiple
Start date: 12/06/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Please See the Spanish Version Here
________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________
Customer Service: Planned Service Outage w/ Boil Order – CSWR Texas 12/07/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order
System Name and WSID#: Shady Oaks Water, TX2470017
Service Area Affected: All
Reason for Advisory: Capital Improvements
Start date: 12/07/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 3 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

_______________________________
Customer Service Boil Water Notice – CSWR Texas 12/05/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Tri-County Point 2, TX1200027
Service Area Affected: Tri-County 2 - ALL
Reason for Advisory: Repairs to pressure tank
Start date: 12/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F12%2FPLANNED-OUTAGE-WITH-BOIL-SPANISH-TX.pdf&form-id=3&field-id=61&hash=4e6814a8f216666a667fb5c1a5284e95d0f27b2a178e5ee158d18df6fec3bd45
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 12/02/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Copano Cove, TX0040003
Service Area Affected: Lakeview Rd
Lift Date: 12/02/2022
Original Advisory Date: 11/29/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F12%2FCopano-Cove-Spanish.pdf&form-id=3&field-id=61&hash=cc61c27bcca0273a4fabb2e6b563a1766141c45dd13bb204adc1a72acd790097
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 11/29/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order
System Name and WSID#: Copano Cove, TX0040003
Service Area Affected: Lakeview Rd
Reason for Advisory: Distribution Repairs
Start date: 11/29/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
To Review the Spanish Version of this Boil Water Notice, please click here.
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 11/22/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Shady Oaks Water, TX2470017
Service Area Affected: All
Lift Date: 11/22/2022
Original Advisory Date: 11/11/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FBOIL-WATER-LIFT-Shady-Oaks.pdf&form-id=3&field-id=61&hash=d8b3f0a4c3305730d11eb21b2223f2e9572c202cb6c4a20cc0264a145d084219
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 11/21/2022
Type of Advisory: Boil Order Lift
System Name and WSID#: Deerwood, TX1700798
Service Area Affected: All
Lift Date: 11/21/2022
Original Advisory Date: 11/11/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 11/20/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Shady Oaks Water, TX2470017
Service Area Affected: All
Reason for Advisory: Pipe break at the water well.
Start date: 11/20/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FBoil-Water-Advisory-TX-Shady-Oaks-11.20.22.pdf&form-id=3&field-id=61&hash=9038177e20a0d7bdaee10387e1038f3f24945e4fa22ee24e2e2c652362962a55
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 11/16/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Quiet Village II, TX1080221
Service Area Affected: All
Lift Date: 11/16/2022
Original Advisory Date: 11/10/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FCSWR-BWN-Rescind-11.16.22.pdf&form-id=3&field-id=61&hash=308b407f6b59452d72af1afc6c4e9f058cbdb0af7a62976b25b39f2771b3b26e
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service: Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Texas 11/11/2022
Type of AdvisoryPlanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Deerwood, TX1700798
Service Area Affected: All
Reason for Advisory: Scheduled maintenance at the water plant,
Start date: 11/14/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 5 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FBoil-Water-Advisory-TX-Deerwood-11.11.22.pdf&form-id=3&field-id=61&hash=0deb5d7b9d1d5d285b37284091167cb78a6b733be49c35ee9b99490c6933378b
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 11/10/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Quiet Village II, TX1080221
Service Area Affected: All
Reason for Advisory: Water main break.
Start date: 11/10/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FCSWR-BWN-11.10.22.pdf&form-id=3&field-id=61&hash=a47f4690814ec939ba58d595c32ed999e9fff0a4be709a7b1478ee1085c1b310
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 11/04/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Circle R Ranchettes, TX2200148
Service Area Affected: all
Lift Date: 11/04/2022
Original Advisory Date: 11/01/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FBoil-Water-Advisory-Lift-Circle-R-Ranchettes-11.3.22.pdf&form-id=3&field-id=61&hash=5c034e303783bbb512ca3af5ca2f66959b076974679771bb414fa91d11033dad
__________
This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 11/01/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Pelican Isle, TX1750036
Service Area Affected: All
Lift Date: 11/01/2022
Original Advisory Date: 10/28/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FBoil-Water-Advisory-Lift-CSWR-Texas-Pelican-Isle-11.1.22.pdf&form-id=3&field-id=61&hash=faf05c22a171e8c68974bb3c35c2541052de4c17a3b3ae7913802dd4f9ecd6a6
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 11/01/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Circle R Ranchettes, TX2200148
Service Area Affected: All
Reason for Advisory: Water main failure.
Start date: 11/01/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FCSWR-BWN-11.1.22.pdf&form-id=3&field-id=61&hash=2d0e29652a7bb6f8fdde9eba0931cc15a1386c0ac348d01ffad227bf6ec7b373
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service: Planned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ) – CSWR Texas 11/01/2022

Type of AdvisoryPlanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Texas Landing, TX1870151
Service Area Affected: All
Reason for Advisory: Please note that a third party contractor is pulling the well on Thursday 11/3/22 and there will be an interruption of pressure/water from 8:30 am to 5:00 pm. Please advise the customers accordingly so they can plan accordingly.
Start date: 11/03/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 8 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F11%2FBWA-Goode-City-Spanish.pdf&form-id=3&field-id=61&hash=489aacafdf80dd2d96d6b268d1309ff6ea09a4271ff8d0c6e364eb0dfa6982f0

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 10/28/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Pelican Isle, TX1750036
Service Area Affected: All
Reason for Advisory: Power outage causing drop in water pressure
Start date: 10/28/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-CSWR-Texas_Spanish-Pelican-Isles-October-28.pdf&form-id=3&field-id=61&hash=25d6c96d2f24f09524f9de45006232675e015ed9ddc1490f2646fe8f2b43dcc4
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 10/27/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Shady Oaks Water, TX2470017
Service Area Affected: All
Lift Date: 10/27/2022
Original Advisory Date: 10/26/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-CSWR-Texas_Spanish-Shady-Oaks-October-27.pdf&form-id=3&field-id=61&hash=28662ea2de95e2b63b3b9669c2ebf7cf96f18bbe3cee1e5cdb93913abeb5c7aa
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 10/26/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Shady Oaks Water, TX2470017
Service Area Affected: All
Reason for Advisory: Loss of water pressure
Start date: 10/26/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-CSWR-Texas_Spanish-Shady-Oaks-October-26.pdf&form-id=3&field-id=61&hash=da9075bb831f8d9e77ad7899656c279d0d714a54898ce3953cbd761a56018d95
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 10/07/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Seven Estates PWS 1520188
Service Area Affected: all
Lift Date: 10/07/2022
Original Advisory Date: 10/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-Seven-Estates-10.7.22.pdf&form-id=3&field-id=61&hash=26d1ab0bff78a9e462c7a70f3283c793a6ebe9e01c5b7ca699862f1e4cd95bad
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Lift – CSWR Texas 10/05/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Circle R Ranchettes, TX2200148
Service Area Affected: All
Lift Date: 10/05/2022
Original Advisory Date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FBoil-Water-Advisory-Lift-Circle-R-Ranchettes-Spanish-10.5.22.pdf&form-id=3&field-id=61&hash=df9a2782516a21d3f3796afcea3a765368aee959a3e81a2a63707312a493c32e
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Notice – CSWR Texas 10/04/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Seven Estates PWS 1520188
Service Area Affected: All
Reason for Advisory: Well failure. Distribution pressure dropped below 20 psi.
Start date: 10/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F10%2FService-Outage-and-Boil-Water-Advisory-TX-Seven-Estates-10.4.22.pdf&form-id=3&field-id=61&hash=5218138657708f63a625919c56634cff38b49d8994ba7986e9912a053da0d1af
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 09/29/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Circle R Ranchettes, TX2200148
Service Area Affected: All
Reason for Advisory: Power outage
Start date: 09/29/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-CSWR-Texas_Spanish-Circle-R-Ranchettes-September-29.pdf&form-id=3&field-id=61&hash=47233a6492a01538e6b51cf0eccc6de9f80e6668ec80e2257e293e6b777e1206
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________
Customer Service Boil Water Lift – CSWR Texas 09/26/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Red Oak Water, TX0700056
Service Area Affected: All
Lift Date: 09/26/2022
Original Advisory Date: 09/20/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Texas_Spanish-Red-Oak-Water-September-26.pdf&form-id=3&field-id=61&hash=5d31398a82261783611928d08c1086f9ecde0fb71e6cc3e389162f14372d3bf7
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Lift – CSWR Texas 09/23/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Franklin County #3, TX1520080
Service Area Affected: All
Lift Date: 09/23/2022
Original Advisory Date: 09/19/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-Franklin-3-09.23.22-Spanish.pdf&form-id=3&field-id=61&hash=158e81ae41fe2bab84f970f71af5f17f977ac77798211401ae5a6845ae9299fc
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Lift – CSWR Texas 09/23/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Lakeview Ranchettes, TX0700057
Service Area Affected: All
Lift Date: 09/23/2022
Original Advisory Date: 09/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-Lakeview-ranchettes-Sept-23-2022.pdf&form-id=3&field-id=61&hash=7322e764c49dd44f5f3edfa5269925f1cf323915eb7626850a48b1e4175cb8e8
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Notice – CSWR Texas 09/22/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Lakeview Ranchettes, TX0700057
Service Area Affected: All
Reason for Advisory: Water main repair
Start date: 09/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-TX-Lakeview-Ranchettes-September-22-2022-Spanish.pdf&form-id=3&field-id=61&hash=21296d6f3c5e3e89ecfaccb0fa5d41a204f57e50a4e283ae29abd42844ab154b
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Boil Water Notice for CSWR - Texas 02/25/2021

System Name and WSID#: Aero Valley (PWS ID# TX0610243)

Due to the current condition of the distribution system CSWR – Texas is issuing a precautionary boil water advisory for all customers served by the Aero Valley (TX0610243) water system effective February 25, 2021.

Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil (≥ 212°F), then boiled for three (3) minutes, and allowed to sufficiently cool (≤ 110°F) prior to use for human consumption.
Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact CSWR-Texas Customer Support at 1-866-301-7725 or [email protected]

________________________________________________________
Customer Service Boil Water Notice – CSWR Texas 09/19/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Franklin County #3, TX1520080
Service Area Affected: All
Reason for Advisory: Power outage
Start date: 09/19/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FService-Outage-and-Boil-Water-Advisory-TX-Franklin-3-9.19.22-Spanish.pdf&form-id=3&field-id=61&hash=4ca7da2bf686cb7c8c0f65a33950f6089160ab8d9c5fd31bf9a6b20cbaff61fe
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Lift – CSWR Texas 09/15/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Oak Hills Ranch, TX0940085
Service Area Affected: ALL
Lift Date: 09/15/2022
Original Advisory Date: 09/12/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-TX-Oak-Hill-Ranch.pdf&form-id=3&field-id=61&hash=6f286cbfe38d50a641c1ab94f0b20987d964b663a3f38fcb3826bb74b79e74b2

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Notice – CSWR Texas 09/12/2022

Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Oak Hills Ranch, TX0940085
Service Area Affected: ALL
Reason for Advisory: Water Outage and chlorine residual fell below 0.25 Free
Start date: 09/12/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Outtage-CSWR-TX-Oak-Hill-Ranch.pdf&form-id=3&field-id=61&hash=1da6f0d45f8ccd55fbfabe3d31057397115aa3c2d4c77938db0b6b7b1a4624f0
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Lift – CSWR Texas 09/08/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Lakeview Ranchettes, TX0700057
Service Area Affected: All
Lift Date: 09/08/2022
Original Advisory Date: 09/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-TX-Lakeview-Ranchettes-September-8-2022.pdf&form-id=3&field-id=61&hash=249ef5e32152d56b14e64da8c23c261b2b0454a87cf3e77b1f54ee9e054cc689
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

________________________________________________________

Customer Service Boil Water Lift – CSWR Texas 09/06/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Oak Hills Ranch, TX0940085
Service Area Affected: All
Lift Date: 09/06/2022
Original Advisory Date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-Lift-CSWR-Texas-Oak-Hills-Ranch-Sep-6-2022.pdf&form-id=3&field-id=61&hash=6de630273ecd2c26e56ad57739dca4e67e6da4c2fa1353677929f1e0a59fddee
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Texas 09/04/2022
Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Lakeview Ranchettes, TX0700057
Service Area Affected: All
Reason for Advisory: Pressure loss during routine maintenance.
Start date: 09/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FService-Outage-and-Boil-Water-Advisory-TX-Lakeview-Ranchettes-Sept-22.pdf&form-id=3&field-id=61&hash=f292ed42755c7b4ea36600c667282dd9e966ae3304df1f5b1fe4be069ce7d2ae
__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Texas 09/01/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Oak Hills Ranch, TX0940085
Service Area Affected: All
Reason for Advisory: Contractor hit main line.
Start date: 09/01/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F09%2FBoil-Water-Advisory-TX-Oak-Hills-Ranch-September-1.pdf&form-id=3&field-id=61&hash=c120bc70ff4daa1b3db7dbecc93a264ceb7b07ba4c35fa017961815d4cd9c783
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Texas 08/19/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Pelican Isle, TX1750036
Service Area Affected: all
Lift Date: 08/19/2022
Original Advisory Date: 08/17/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-Lift-TX-Pelican-Isle-August-19.pdf&form-id=3&field-id=61&hash=637e8f167adb1af51d44e2c9437607b6bb4b5a81c334b9eb514e55c1015e5b3b
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Texas 08/17/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Pelican Isle, TX1750036
Service Area Affected: All
Reason for Advisory: Main Break
Start date: 08/17/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-TX-Pelican-Isle-August-17-2022.pdf&form-id=3&field-id=61&hash=c27bd7d3d3da24ce5e5359c23fe041f541e70761d0897f3ae4f650f728f8231b
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Texas 08/09/2022
Type of AdvisoryBoil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Pelican Isle, TX1750036
Service Area Affected: All
Lift Date: 08/09/2022
Original Advisory Date: 08/05/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-Lift-CSWR-Texas-Pelican-Isle-Spanish.pdf&form-id=3&field-id=61&hash=760265037ca96c274c80d9ec2702a0c82e9109dee3fac55665cd8d494b45b7e9
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Lift – CSWR Texas 08/08/2022
Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: South Council Creek II, TX0270080
Service Area Affected: Lots 76, 77, & 78
Lift Date: 08/08/2022
Original Advisory Date: 08/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: https://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2F22.08.08-Boil-Water-Advisory-Lift-CSWR-Texas_Spanish-South-Council-Creek-2.pdf&form-id=3&field-id=61&hash=27e84a54c7edd20f9162a814d767280182b7d1c84b8e2e5a892fe11a631f09be
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Texas 08/05/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: Pelican Isle, TX1750036
Service Area Affected: ALL
Reason for Advisory: Water Main Break
Start date: 08/05/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-Outtage-CSWR-Texas-Pelican-Isle.pdf&form-id=3&field-id=61&hash=ab75687ba99314858cc412bb85390467ab7793f2cff2757daa53d84723646a52
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

Customer Service Boil Water Notice – CSWR Texas 08/04/2022
Type of AdvisoryUnplanned Service Outage w/ Boil Order w/ Spanish (FL, TX, AZ)
System Name and WSID#: South Council Creek II, TX0270080
Service Area Affected: Lots 76, 77,& 78
Reason for Advisory: a flush valve was installed
Start date: 08/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F08%2FBoil-Water-Advisory-Outtage-CSWR-Texas-Spanish_Template.pdf&form-id=3&field-id=61&hash=f98f4cc8575cf369f0cebb4b3017c9972f0f6abe7252f77d1bd8b0e563ae45d7
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.

 

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.


The Texas Rent Relief Program is providing rent and utility financial assistance to eligible Texas renters. To view eligibility requirements and to apply, please visit https://texasrentrelief.com/.


At CSWR-Texas, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Texas Commission on Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. CSWR-Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).


CSWR-Texas Drought Contingency Plan

Texan public water systems are required by state law to have a Drought Contingency Plan (DCP) that dictates how their customers may use water-based on the time of year and intensity of drought conditions. These water usage restrictions are divided into five Stages (Mild, Moderate, Severe, Critical, and Emergency). Each Stage has its own parameters, or “Triggers”, that cause them. The restrictions of a given Stage build upon the last, limiting or prohibiting water usage in activities such as landscaping, washing motor vehicles, filling swimming pools, and more.

As your Water Purveyor, CSWR-Texas is authorized to enforce the DCP by citing customers with violation notices. CSWR-Texas can discontinue water service to any customers who violate the DCP three (3) or more times. Customers may petition for an Exemption from the DCP if having access to water restricted would result in “an emergency condition adversely affecting the health, sanitation, or fire protection for the public or the person requesting [the exemption].”

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866-301-7725. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR-Texas.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
CSWR-Texas does not accept cash payment. Please send a check or money order to: CSWR-Texas, P.O. Box 674535, Dallas, TX 75267

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 866-301-7725.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 866-301-7725 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Texas Commission on Environmental Quality (TCEQ).

CSWR-Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).

This information is being provided in accordance with TCEQ regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the TCEQ review the unresolved issue.

You may contact the Texas Commission on Environmental Quality (TCEQ) with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

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13 hours ago
CSWR-Texas UOC

Dec. 8th: Customer Service Boil Water Lift – Tri-County Point 2

Type of Advisory: Boil Order Lift w/ Spanish (FL, TX, AZ)
System Name and WSID#: Tri-County Point 2, TX1200027
Service Area Affected: All
Lift Date: 12/08/2022
Original Advisory Date: 12/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: loom.ly/PF5QboE

For more information, please visit our website: loom.ly/f5LUunM
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2 days ago
CSWR-Texas UOC

Dec 6th Customer Service Boil Water Notice – Circle R Ranchettes, TX2200148

Type of Advisory: Unplanned Service Outage w/ Boil Order
System Name and WSID#: Circle R Ranchettes, TX2200148
Service Area Affected: ALL
Reason for Advisory: Well failure multiple
Start date: 12/06/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: loom.ly/ONA19Qs

For more information, please visit our website: loom.ly/f5LUunM
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3 days ago
CSWR-Texas UOC

Happy National Handwashing Awareness Week! 💧 Celebrate by spending at least 20 seconds rubbing your hands with soap the next time you wash them.

#NationalHandwashingAwarenessWeek
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Happy National Handwashing Awareness Week! 💧 Celebrate by spending at least 20 seconds rubbing your hands with soap the next time you wash them.

#NationalHandwashingAwarenessWeek
4 days ago
CSWR-Texas UOC

Dec. 5th: Customer Service Boil Water Notice – Tri-County Point 2

Type of Advisory: Unplanned Service Outage w/ Boil Order w/ Spanish
System Name and WSID#: Tri-County Point 2, TX1200027
Service Area Affected: Tri-County 2 - ALL
Reason for Advisory: Repairs to pressure tank
Start date: 12/04/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: loom.ly/LJt5Zcg

For more information, please visit our website: loom.ly/f5LUunM
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