October 28: Service Outage and Boil Water Advisory for Coleto Water (TX2350036)
To replace critical mechanical equipment at the water treatment facility, CSWR-Texas UOC licensed operators will temporarily interrupt service for all Coleto Water (TX2350036) customers beginning Thursday, October 28 at 8:00a.m., lasting approximately twelve (12) hours until 8:00p.m. Upon interrupting service, customers will be under a precautionary Boil Water Notice that will continue after it is restored.
To lessen the inconvenience, operators will be providing bottled water at the water treatment facility near the entrance to the subdivision. Residents are encouraged to take what they need, free of charge.
October 25: Boil Water Notice Rescinded for Abraxas (PWS ID# TX1840034)
On Saturday October 16, 2021, the Texas Commission on Environmental Quality partnered with the Abraxas (TX1840034) public water system, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today (October 25, 2021). For more, click here, or contact Customer Support 1-866-301-7725 or at [email protected].
October 25: Boil Water Notice Rescinded for QV Utilities (TX1080221)
On Saturday October 16, 2021, the Texas Commission on Environmental Quality partnered with the QV Utilities (TX1080221) public water system, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today (October 25, 2021). For more, click here, or contact Customer Support at 1-866-301-7725 or at [email protected].
October 26: CSWR Texas Automatic Payment Issue Resolved
On October 25th, CSWR Texas became aware of a reported issue affecting some customers’ automatic payments. We have corrected this matter today, October 26th. No action is needed on behalf of customers at this time. CSWR Texas apologizes for the inconvenience, and we thank you for your patience and understanding as we worked to resolve this matter.
We’re Here For You
We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.
The Texas Rent Relief Program is providing rent and utility financial assistance to eligible Texas renters. To view eligibility requirements and to apply, please visit https://texasrentrelief.com/.
At CSWR Texas, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.
We are working with the Texas Commission on Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. CSWR Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).
CSWR Texas Drought Contingency Plan
Texan public water systems are required by state law to have a Drought Contingency Plan (DCP) that dictates how their customers may use water based on the time of year and intensity of drought conditions. These water usage restrictions are divided into five Stages (Mild, Moderate, Severe, Critical, and Emergency). Each Stage has its own parameters, or “Triggers”, that cause them. The restrictions of a given Stage build upon the last, limiting or prohibiting water usage in activities such as landscaping, washing motor vehicles, filling swimming pools, and more.
As your Water Purveyor, CSWR Texas is authorized to enforce the DCP by citing customers with violation notices. CSWR Texas can discontinue water service to any customers who violate the DCP three (3) or more times. Customers may petition for an Exemption from the DCP if having access to water restricted would result in “an emergency condition adversely affecting the health, sanitation, or fire protection for the public or the person requesting [the exemption].”
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-301-7725. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].
Your Utility Bill
You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR Texas.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
- Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
- Amount Due: This is the amount charged to customers for utility services.
- Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
- Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
Paying Your Bill
Pay by Mail
CSWR-Texas does not accept cash payment. Please send a check or money order to: CSWR-Texas, P.O. Box 790379, St. Louis MO 63179.
Please click here to log in to your account.
If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.
Questions About Your Bill?
- Late fee…5% of the unpaid balance
- Returned check charge…see specific tariff online
- Credit / debit flat fee of $2.25
- E-Check flat fee of $ 0.50
- Disconnect and reconnect fees vary
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 866-301-7725 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
Texas Commission on Environmental Quality (TCEQ).
CSWR Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).
This information is being provided in accordance with TCEQ regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the TCEQ review the unresolved issue.
You may contact the Texas Commission on Environmental Quality (TCEQ) with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.