We’re Here For You

We know that we are living in unprecedented times. We’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, please give us a call to arrange a payment plan and avoid disconnection or late fees.


At CSWR Texas, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Texas Commission on Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. CSWR Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TECQ).


CSWR Texas Drought Contingency Plan

Texan public water systems are required by state law to have a Drought Contingency Plan (DCP) that dictates how their customers may use water based on the time of year and intensity of drought conditions. These water usage restrictions are divided into five Stages (Mild, Moderate, Severe, Critical, and Emergency). Each Stage has its own parameters, or “Triggers”, that cause them. The restrictions of a given Stage build upon the last, limiting or prohibiting water usage in activities such as landscaping, washing motor vehicles, filling swimming pools, and more.

As your Water Purveyor, CSWR Texas is authorized to enforce the DCP by citing customers with violation notices. CSWR Texas can discontinue water service to any customers who violate the DCP three (3) or more times. Customers may petition for an Exemption from the DCP if having access to water restricted would result in “an emergency condition adversely affecting the health, sanitation, or fire protection for the public or the person requesting [the exemption].”

Current Advisories

Boil Water Advisory Lifted for Abraxas

As of Friday, July 2, 2021 the boil water advisory has been lifted for Abraxas.

Samples collected are safe. To ensure that possible contamination is removed from plumbing, all customers should:

  • Flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets.
  • Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in‐line filters, etc. should be flushed to completely replace at least one full volume of the appliance.
  • Disinfect and/or replace all filters on units and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Any customer who notices colored or odorous water or has any questions concerning this notification should contact CSWR Texas Customer Support at 1‐866‐301‐7725 or [email protected].


Boil Water Advisory Lifted for Arrowhead

As of Monday, June 28, 2021 the boil water advisory has been lifted for Arrowhead. Samples collected are safe.

Customers are advised to do the following:

  • To ensure that possible contamination is removed from plumbing, all customers should flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets.
  • Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in‐line filters, etc. should be flushed to completely replace at least one full volume of the appliance.
  • Disinfect and/or replace all filters on units and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Any customer who notices colored or odorous water or has any questions concerning this notification should contact CSWR Texas Customer Support at 1‐866‐301‐7725 or [email protected].


Temporary Water Service Outage June 21, 2021 for Ranch County (Settlers Meadows)

To fix a leak in the distribution system, water operations professionals had planned to temporarily stop water service on Wednesday, June 21 at 9:00a.m. to be able to repair the pipe. However, the leak has worsened, prompting immediate emergency response by onsite operators.

As a result, the temporary service outage will occur today, June 21 2021, beginning at approximately 12:45p.m. and is scheduled to last up to ten hours, ending at 10:45p.m. CSWR - Texas appreciates your understanding as we work to continue providing safe, clean, and reliable water resources to your community


Scheduled Temporary Service Outage and Boil Water Notice for Farrar Water Supply Co.

Due to lab sampling indicating the presence of pathogens within the Farrar WSC well, CSWR ‐ Texas is going to take the well offline for approximately 24 hours beginning Thursday, June 10 at 9:00p.m., ending Friday, June 11 at 9:00p.m. for disinfection. During this time, water service will be temporarily stopped.

To prepare for this service outage, CSWR ‐ Texas advises filling bathtubs, jugs, and other containers will water for consumption. Please note that this water should be boiled prior to human consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly
vulnerable to harmful bacteria, and all customers should follow these directions:

  • To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes.
  • The water should be brought to a vigorous rolling boil (≥ 212° F), then boiled for three (3) minutes, and allowed to sufficiently cool (≤ 110° F) prior to use for human consumption.
  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Central States Water Resources Texas Customer Support at 1‐866‐301‐7725 or [email protected].


Boil Water Advisory In Effect: Aero Valley

As of Wednesday, February 17, 2021, Aero Valley has been placed on a boil water advisory until further notice.

The advisory is currently in effect and will remain in effect until water sample results indicate that no contamination is present. Signs were placed in the neighborhood and customers who have given us an email address will be notified presently.

We will notify you when the boil advisory is lifted. Please notify your neighbors and anyone who may be at risk.

GENERAL BOIL WATER INFORMATION:

Anyone served by the affected public water system should observe the following precautions:

  • Boil water vigorously for three minutes prior to use for cooking or drinking.
  • Disinfect food contact surfaces (dishes) by immersing them for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
  • Dispose of ice cubes and remake with water that has been boiled.
  • Continue boiling all water that is to be used for cooking or drinking until the cause of the contamination has been found and corrected.
  • Water used for bathing does not need to be boiled.
  • LET WATER COOL SUFFICIENTLY BEFORE DRINKING (approximately 110 degrees F)

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866-301-7725. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR Texas.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the flat-rate amount charged to all customers for sewer utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

Paying Your Bill

Pay by Mail
Send your payment to: P.O. Box 790379, St. Louis, MO 63179. Please include your account number on all correspondence.

Pay Online
Please click here to log in to your account. [May 11, 2021 – We have received reports that the e-Check payment option is not functioning properly. While we work to solve this issue, we ask that you use a different payment method.]

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 866-301-7725.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 866-301-7725 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by CSWR Texas.

Texas Commission on Environmental Quality (TECQ).

CSWR Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TECQ).

This information is being provided in accordance with TECQ regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the TECQ review the unresolved issue.

You may contact the Texas Commission on Environmental Quality (TECQ) with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

2 weeks ago
@CSWRTexas

Did you know... 🤔

#WaterFacts
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3 weeks ago
@CSWRTexas

🛑 BOIL ORDER LIFTED🛑

UPDATED (07/02/2021)

The Boil Water Advisory has been lifted for all Abraxas residents. Please flush all water lines for at least five (5) minutes before resuming normal use.

For more information, please visit: www.centralstateswaterresources.com/texas/
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4 weeks ago
@CSWRTexas

⚠️ BOIL ORDER LIFTED⚠️

UPDATED (06/28/2021)

The Boil Water Advisory for customers of Arrowhead water in Shady Oaks has been lifted. Please flush all water lines for at least five minutes before resuming normal use.

For more information, please visit: www.centralstateswaterresources.com/texas/
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