Copano Heights Pass-through Notice Tall Pines Pass-through Notice

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Current Advisories
Customer Service Boil Water Notice – CSWR Texas 07/02/2022
Type of AdvisoryUnplanned Boil Water Advisory w/ Spanish (FL, TX, AZ)
System Name and WSID#: Coleto Water, TX2350036
Service Area Affected: All
Reason for Advisory: Water Main Break
Start date: 07/02/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F07%2FBoil-Water-Advisory-Outtage-CSWR-Texas_Spanish-coleto.pdf&form-id=3&field-id=61&hash=15f68f66b390e52569c88a62ebad8e104b36b1940a8f6821a79141d2731d598d
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Texas 06/29/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Lift Date: 06/29/2022
Original Advisory Date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F06%2FBoil-Water-Advisory-Lift-CSWR-Texas_Spanish-Meadowview-Estates-II-June-29.pdf&form-id=3&field-id=61&hash=84b5b220432b8e6d94f3918f1bffe446d1a50e0fb2cc81e5ed430a9f943ded30
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Texas 06/29/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Ranch Country - Meadowview Estates PWS, TX0080051
Service Area Affected: All
Lift Date: 06/29/2022
Original Advisory Date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Versionhttps://www.centralstateswaterresources.com/index.php?gf-download=2022%2F06%2FBoil-Water-Advisory-Lift-CSWR-Texas_Spanish-Meadowview-Estates-June-29.pdf&form-id=3&field-id=61&hash=ba64608677d9279ba002c6680c7edca9eb3a225f7a90b7dee7b9abb3329371ec
__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – CSWR Texas 06/22/2022
Type of Advisory: Boil Water Advisory
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Reason for Advisory: Low pressure
Start date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Notice – CSWR Texas 06/22/2022
Type of Advisory: Boil Water Advisory
System Name and WSID#: Ranch Country - Meadowview Estates PWS, TX0080051
Service Area Affected: All
Reason for Advisory: Low pressure
Start date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
  • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
  • Let water cool sufficiently (≤ 110 °F) prior to use.
  • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

  • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
  • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Texas 06/20/2022
Type of Advisory: Boil Advisory Lift
System Name and WSID#: Coleto Water, TX2350036
Service Area Affected: All
Lift Date: 06/20/2022
Original Advisory Date: 06/16/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Texas 06/20/2022
Type of Advisory: Boil Advisory Lift
System Name and WSID#: North Victoria, TX2350049
Service Area Affected: All
Lift Date: 06/20/2022
Original Advisory Date: 06/16/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Planned Boil Water Notice – Copoano Cove 06/17/2022

Type of AdvisoryService Outage
System Name and WSID#: Copano Cove, TX0040003
Service Area Affected: Customers on W Pompano
Reason for Advisory: Water leak repair
Start date: 06/17/2022
Approx. start time of the outage: 11:00 am
Approx. duration of the outage: 3 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Texas 06/17/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Woodlands West, TX0260043
Service Area Affected: All
Lift Date: 06/17/2022
Original Advisory Date: 06/15/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted.

Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Planned Service Outage Notice – CSWR Texas 06/16/2022

Type of Advisory: Service Outage
System Name and WSID#: Tall Pines, TX1010220
Service Area Affected: All
Reason for Advisory: Water main hit by Harris County. No Boil Water Advisory will be in affect after return of service.
Start date: 06/16/2022
Approx. start time of the outage: 01:00 pm
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Planned Boil Water Notice – CSWR Texas 06/09/2022

Type of AdvisoryService Outage
System Name and WSID#: Coleto Water, TX2350036
Service Area Affected: 715
Reason for Advisory: Installation of a new storage tank, operations will run booster pumps in an attempt to avoid pressure loss and service interruption.
Start date: 06/15/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________

Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:

    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Planned Boil Water Notice – CSWR Texas 06/09/2022

Type of Advisory: Service Outage
System Name and WSID#: North Victoria, TX2350049
Service Area Affected: All
Reason for Advisory: New storage tank will be getting installed, operations will be running the booster pumps in an attempt to avoid pressure loss and service interruption.
Start date: 06/14/2022
Approx. start time of the outage: 08:00 am
Approx. duration of the outage: 4 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Boil Water Lift – CSWR Texas 05/31/2022
Type of AdvisoryBoil Advisory Lift
System Name and WSID#: Live Oak Hills, TX1540012
Service Area Affected: All
Lift Date: 05/31/2022
Original Advisory Date: 05/31/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

__________

This notice is to inform you that bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted. Customers are advised to flush all the water lines in their residence for five (5) minutes by operating all water faucets (both hot and cold) and flushing toilets. Discard three (3) batches of ice cubes and disinfect the ice bin prior to use. Hot water heaters, water coolers, in-line filters, etc. should be flushed to completely replace at least one full volume of the appliance. Disinfect and/or replace all filters on units, and run water softeners through a regeneration cycle prior to use. Consult your owner’s manual for additional flushing/cleaning/disinfecting directions.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


Customer Service Planned Boil Water Notice – CSWR Texas 05/24/2022

Type of AdvisoryService Outage
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Reason for Advisory: System repair
Start date: 05/24/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 2 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

_________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions: To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


 

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.


The Texas Rent Relief Program is providing rent and utility financial assistance to eligible Texas renters. To view eligibility requirements and to apply, please visit https://texasrentrelief.com/.


At CSWR-Texas, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Texas Commission on Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. CSWR-Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).


CSWR-Texas Drought Contingency Plan

Texan public water systems are required by state law to have a Drought Contingency Plan (DCP) that dictates how their customers may use water-based on the time of year and intensity of drought conditions. These water usage restrictions are divided into five Stages (Mild, Moderate, Severe, Critical, and Emergency). Each Stage has its own parameters, or “Triggers”, that cause them. The restrictions of a given Stage build upon the last, limiting or prohibiting water usage in activities such as landscaping, washing motor vehicles, filling swimming pools, and more.

As your Water Purveyor, CSWR-Texas is authorized to enforce the DCP by citing customers with violation notices. CSWR-Texas can discontinue water service to any customers who violate the DCP three (3) or more times. Customers may petition for an Exemption from the DCP if having access to water restricted would result in “an emergency condition adversely affecting the health, sanitation, or fire protection for the public or the person requesting [the exemption].”

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866-301-7725. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR-Texas.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
CSWR-Texas does not accept cash payment. Please send a check or money order to: CSWR-Texas, P.O. Box 674535, Dallas, TX 75267

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 866-301-7725.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 866-301-7725 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Texas Commission on Environmental Quality (TCEQ).

CSWR-Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).

This information is being provided in accordance with TCEQ regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the TCEQ review the unresolved issue.

You may contact the Texas Commission on Environmental Quality (TCEQ) with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

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1 day ago
CSWR-Texas UOC

July 2nd Customer Service Boil Water Notice – Coleto Water, TX2350036

Type of Advisory: Unplanned Boil Water Advisory w/ Spanish (FL, TX, AZ)
System Name and WSID#: Coleto Water, TX2350036
Service Area Affected: All
Reason for Advisory: Water Main Break
Start date: 07/02/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: bit.ly/3R95cAj

For more information, please visit our website: www.centralstateswaterresources.com/texas/
... See MoreSee Less

July 2nd Customer Service Boil Water Notice – Coleto Water, TX2350036

Type of Advisory: Unplanned Boil Water Advisory w/ Spanish (FL, TX, AZ)
System Name and WSID#: Coleto Water, TX2350036
Service Area Affected: All
Reason for Advisory: Water Main Break
Start date: 07/02/2022
Support Email: support@cswrtexasuoc.com
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: bit.ly/3R95cAj

For more information, please visit our website: www.centralstateswaterresources.com/texas/
4 days ago
CSWR-Texas UOC

June 29th Customer Service Boil Water Lift – Ranch Country - Meadowview Estates II PWS, TX0080059

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Lift Date: 06/29/2022
Original Advisory Date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: bit.ly/3NvO9FC

For more information, please visit our website: www.centralstateswaterresources.com/texas/
... See MoreSee Less

June 29th Customer Service Boil Water Lift – Ranch Country - Meadowview Estates II PWS, TX0080059

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Lift Date: 06/29/2022
Original Advisory Date: 06/22/2022
Support Email: support@cswrtexasuoc.com
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: bit.ly/3NvO9FC

For more information, please visit our website:  www.centralstateswaterresources.com/texas/
4 days ago
CSWR-Texas UOC

June 29th Customer Service Boil Water Lift – Ranch Country - Meadowview Estates PWS, TX0080051

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Ranch Country - Meadowview Estates PWS, TX0080051
Service Area Affected: All
Lift Date: 06/29/2022
Original Advisory Date: 06/22/2022
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: bit.ly/3y3FW5Y

For more information, please visit our website: www.centralstateswaterresources.com/texas/
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June 29th Customer Service Boil Water Lift – Ranch Country - Meadowview Estates PWS, TX0080051

Type of Advisory: Boil Advisory Lift
System Name and WSID#: Ranch Country - Meadowview Estates PWS, TX0080051
Service Area Affected: All
Lift Date: 06/29/2022
Original Advisory Date: 06/22/2022
Support Email: support@cswrtexasuoc.com
Support Phone: 1-866-301-7725 (CSWR Texas)
Spanish Version: bit.ly/3y3FW5Y

For more information, please visit our website:  www.centralstateswaterresources.com/texas/
5 days ago
CSWR-Texas UOC

A clean water heater filter prevents sediment from getting into your drinking water. Learn must-needed tips for cleaning and watch a step-by-step video: bit.ly/3u12a7f

#TuesdayTips💡
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A clean water heater filter prevents sediment from getting into your drinking water. Learn must-needed tips for cleaning and watch a step-by-step video: https://bit.ly/3u12a7f

#TuesdayTips💡
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