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Customer Service Planned Boil Water Notice – CSWR Texas 05/24/2022

Type of AdvisoryService Outage
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Reason for Advisory: System repair
Start date: 05/24/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 2 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

_________
Children, seniors, and persons with compromised immune systems are particularly vulnerable to harmful bacteria, and all customers in the affected area should follow these directions:To ensure destruction of all harmful bacteria and other microbes, water used for human consumptions (drinking, cooking, making ice, diluting juices/beverages, making infant formula, brushing teeth, washing hands/faces, etc.) should be boiled using the following methods:
    • Bring water to a rolling boil (≥ 212 °F) for three (3) minutes.
    • Let water cool sufficiently (≤ 110 °F) prior to use.
    • In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

Customers are also encouraged to observe the following precautions:

    • Disinfect food contact surfaces (dishes) by immersing them for at least one (1) minute in disinfected water containing a ratio of one (1) teaspoon of unscented household bleach to one (1) gallon of water.
    • Water used for bathing does not need to be boiled but children should be kept under observation to prevent accidental ingestion of bath water.

When water sample results indicate that no contamination is present, we will notify customers that it is no longer necessary to boil the water and that the boil water advisory has been lifted.

Please share this information with others who drink the water and may not have directly received this notification.

If you have questions concerning this matter or would like to receive future notifications, please contact customer support via the phone number and email above.


May 16, 2022 - Boil Water Notice Rescinded for Coleto Water (PWS ID# TX2350036) 

On May 11, 2022, the Texas Commission on Environmental Quality partnered with the Coleto Water (TX2350036) public water system, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.  For more information, click here, or contact Customer Support at 1-866-301-7725 or [email protected].

Aviso de hervir el agua rescindido para Coleto Water (PWS ID # TX2350036) 

El 16 de mayo de 2022 la Comisión de Calidad Ambiental de Texas asoció que el sistema público de agua North Victoria (TX2350036) emitiera un Aviso de hervir el agua para informar a los clientes, individuos o empleados que debido a las condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía hervirse antes de usarla para beber o para consumo humano. Para obtener más información, haga clic aquí o comuníquese con Atención al cliente al 1-866-301-7725 o [email protected].


May 2, 2022 - Boil Water Notice Rescinded for Woodlands West (PWS ID# TX0260043) 

On April 21, 2022, the Texas Commission on Environmental Quality partnered with the Woodlands West (PWS ID# TX0260043) public water system, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.  For more information, see click here, or contact Customer Support at 1-866-301-7725 or [email protected].

Aviso de hervir el agua rescindido para Woodlands West (PWS ID# TX0260043) 

El 21 de abril de 2022, la Comisión de Calidad Ambiental de Texas se asoció con el sistema público de agua de Woodlands West (PWS ID# TX0260043) para emitir un Aviso de hervir el agua para informar a los clientes, individuos o empleados que debido a las condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía hervirse antes de su uso para agua potable o consumo humano. Para obtener más información, haga clic aquí o comuníquese con Atención al cliente al 1-866-301-7725 o [email protected].


April 21: Boil Water Notice Rescinded for North Victoria (PWS ID# TX2350049)
On April 18, 2022, the Texas Commission on Environmental Quality partnered with the North Victoria (TX2350049) public water system, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today (April 21, 2022). For more information, see click here, or contact Customer Support at 1-866-301-7725 or [email protected].

April 14: Boil Water Advisory Lifted for Pelican Isle (PWS ID# TX1750036)

On April 12, 2022, CSWR - Texas issued a Boil Water Advisory for all Pelican Isle residents due to necessary repairs to the distribution system. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, April 14, 2022.  For more information, see click here, or contact Customer Support at 1-866-301-7725 or [email protected]xaswateruoc.com.

El 14 de abril: Aviso de hervir el agua levantada para Pelican Isle (PWS ID # TX1750036)

El 14 de abril de 2022, CSWR - Texas emitió un aviso de agua hirviendo para todos los residentes de Pelican Isle debido a las reparaciones necesarias en el sistema de distribución. Las muestras bacteriológicas recogidas en la zona afectada indican que no hay contaminación en el agua potable. Como tal, el aviso de hervir el agua se levanta hoy, 14 de abril de 2022. Para obtener más información, haga clic aquí o comuníquese con Atención al cliente al 1-866-301-7725 o [email protected].


Distributed: April 12, 2022: Boil Water Notice Rescinded for North Victoria (PWS ID# TX2350049)  

On April 6, 2022, the Texas Commission on Environmental Quality partnered with the North Victoria (TX2350049) public water system, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. For more information, click here, or contact Customer Support at 1-866-301-7725 or [email protected].

Distribuido: 12 de abril de 2022: Aviso de hervir el ag ua rescindido para North Victoria (PWS ID # TX2350049) 

El 12 de abril de 2022, la Comisión de Calidad Ambiental de Texas asoció que el sistema público de agua North Victoria (TX2350049) emitiera un Aviso de hervir el agua para informar a los clientes, individuos o empleados que debido a las condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía hervirse antes de usarla para beber o para consumo humano. Para obtener más información, haga clic aquí o comuníquese con Atención al cliente al 1-866-301-7725 o [email protected].


Distributed: April 11, 2022: Boil Water Advisory Lifted for Live Oak Hills (PWS ID# TX1080221)  

On April 6, 2022 CSWR - Texas issued a Boil Water Advisory for Live Oak Hills water plant (PWS ID# TX1540012) residents due to necessary repairs to the distribution system. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, April 11, 2022. For more information, click here, or contact Customer Support at 1-866-301-7725 or [email protected].

Distribuido: 11 de abril de 2022: Aviso de hervir el agua levantada para Live Oak Hill (PWS ID # TX1080221)  

El 06  de abril de 2022, CSWR - Texas emitió un aviso de agua hirviendo para todos los residentes de Live Oak Hill debido a las reparaciones necesarias en el sistema de distribución. Las muestras bacteriológicas recogidas en la zona afectada indican que no hay contaminación en el agua potable. Como tal, el aviso de hervir el agua se levanta hoy,11 de abril de 2022. Para obtener más información, haga clic aquí o comuníquese con Atención al cliente al 1-866-301-7725 o [email protected].


April 1, 2022: Boil Water Advisory Lifted for Quiet Village (PWS ID# TX1080221)

On March 30, 2022, CSWR - Texas issued a Boil Water Advisory for all Quiet Village residents due to necessary repairs to the distribution system. Bacteriological samples collected in the affected area indicate that there is no contamination in the drinking water. As such, the boil water advisory is being lifted today, April 1, 2022.  For more information, click here, or contact CSWR-Texas Customer Support at 1-866-301-7725 or [email protected]

1 de abril de 2022: Aviso de hervir el agua levantada para Quiet Village (PWS ID # TX1080221)

El 30 de marzo de 2022, CSWR - Texas emitió un aviso de agua hirviendo para todos los residentes de Quiet Village debido a las reparaciones necesarias en el sistema de distribución. Las muestras bacteriológicas recogidas en la zona afectada indican que no hay contaminación en el agua potable. Como tal, el aviso de hervir el agua se levanta hoy, 1 de abril de 2022. Para más información haga clic aquí.

 

We’re Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.


The Texas Rent Relief Program is providing rent and utility financial assistance to eligible Texas renters. To view eligibility requirements and to apply, please visit https://texasrentrelief.com/.


At CSWR-Texas, we are committed to bringing you safe, reliable wastewater services today, and every day, 365 days a year.

We are working with the Texas Commission on Environmental Quality to improve your water systems so your community can count on its water resources for generations to come. CSWR-Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).


CSWR-Texas Drought Contingency Plan

Texan public water systems are required by state law to have a Drought Contingency Plan (DCP) that dictates how their customers may use water-based on the time of year and intensity of drought conditions. These water usage restrictions are divided into five Stages (Mild, Moderate, Severe, Critical, and Emergency). Each Stage has its own parameters, or “Triggers”, that cause them. The restrictions of a given Stage build upon the last, limiting or prohibiting water usage in activities such as landscaping, washing motor vehicles, filling swimming pools, and more.

As your Water Purveyor, CSWR-Texas is authorized to enforce the DCP by citing customers with violation notices. CSWR-Texas can discontinue water service to any customers who violate the DCP three (3) or more times. Customers may petition for an Exemption from the DCP if having access to water restricted would result in “an emergency condition adversely affecting the health, sanitation, or fire protection for the public or the person requesting [the exemption].”

Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-866-301-7725. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at [email protected].

Your Utility Bill

You will receive your water and/or sewer bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by CSWR-Texas.

Your bill contains information about your water and/or sewer charges. Here’s a guide:

  • Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
  • Amount Due: This is the amount charged to customers for utility services.
  • Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
  • Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 5% of the unpaid balance is added on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.

Paying Your Bill

Pay by Mail
CSWR-Texas does not accept cash payment. Please send a check or money order to: CSWR-Texas, P.O. Box 790379, St. Louis MO 63179.

Pay Online
Please click here to log in to your account.

If your balance is in parentheses ($…) that means that you have a credit balance. Do not pay this amount.

Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 866-301-7725.

Fees

  • Late fee…5% of the unpaid balance
  • Returned check charge…see specific tariff online
  • Credit / debit flat fee of $2.25
  • E-Check flat fee of $ 0.50
  • Disconnect and reconnect fees vary

Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 866-301-7725 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.

Texas Commission on Environmental Quality (TCEQ).

CSWR-Texas Utility Operating Company is regulated by the Texas Commission on Environmental Quality (TCEQ).

This information is being provided in accordance with TCEQ regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the TCEQ review the unresolved issue.

You may contact the Texas Commission on Environmental Quality (TCEQ) with a complaint.  If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.

Latest Posts

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4 days ago
CSWRTexas

May 24th: Customer Service Planned Boil Water Notice – Ranch Country - Meadowview Estates II PWS, TX0080059

Type of Advisory: Service Outage
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Reason for Advisory: System repair
Start date: 05/24/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 2 hours
Support Email: [email protected]
Support Phone: 1-866-301-7725 (CSWR Texas)

For more information, please visit our website: www.centralstateswaterresources.com/texas/
... See MoreSee Less

May 24th: Customer Service Planned Boil Water Notice – Ranch Country - Meadowview Estates II PWS, TX0080059

Type of Advisory: Service Outage
System Name and WSID#: Ranch Country - Meadowview Estates II PWS, TX0080059
Service Area Affected: All
Reason for Advisory: System repair
Start date: 05/24/2022
Approx. start time of the outage: 10:00 am
Approx. duration of the outage: 2 hours
Support Email: support@cswrtexasuoc.com
Support Phone: 1-866-301-7725 (CSWR Texas)

For more information, please visit our website: https://www.centralstateswaterresources.com/texas/
2 weeks ago
CSWRTexas

May 16th: BWA Rescinded for Coleto Water.

On May 11th, the Texas Commission on Environmental Quality partnered with the Coleto Water public water system to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Read More: bit.ly/3MjSeNt, or contact Customer Support at 1-866-301-7725 or [email protected]

Aviso de hervir el agua rescindido para Coleto Water

El 16 de mayo de 2022 la Comisión de Calidad Ambiental de Texas asoció que el sistema público de agua North Victoria emitiera un Aviso de hervir el agua para informar a los clientes, individuos o empleados que debido a las condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía hervirse antes de usarla para beber o para consumo humano.
... See MoreSee Less

May 16th: BWA Rescinded for Coleto Water.

On May 11th, the Texas Commission on Environmental Quality partnered with the Coleto Water public water system to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Read More: bit.ly/3MjSeNt, or contact Customer Support at 1-866-301-7725 or support@cswrtexaswateruoc.com. 

Aviso de hervir el agua rescindido para Coleto Water

El 16 de mayo de 2022 la Comisión de Calidad Ambiental de Texas asoció que el sistema público de agua North Victoria emitiera un Aviso de hervir el agua para informar a los clientes, individuos o empleados que debido a las condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía hervirse antes de usarla para beber o para consumo humano.

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Why is water off at Sandy Oaks Dr, Seguin? When will it be back on and will we have a boil water advisory?

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